See more at: http://www.etch.com/about_us/its_about_children.aspx

2. 102
Board of Directors
James S. Bush
Chairman
Robert Madigan, M.D.
Vice Chairman
Robert M. Goodfriend
Secretary/Treasurer
Michael Crabtree
Dawn Ford
Peyton Hairston
Jeffory Jennings, M.D.
Bob Koppel
Donald E. Larmee, M.D.
Dugan McLaughlin
Chris Miller, M.D.
Alvin Nance
Dennis Ragsdale
J. Finbarr Saunders, Jr.
William F. Searle III
Bill Terry, M.D.
Laurens Tullock
Danni Varlan
Medical Staff
Chris Miller, M.D.
Chief of Staff
Lewis Harris, M.D.
Vice Chief of Staff
David Nickels, M.D.
Secretary
Chiefs of Services
Lise Christensen, M.D.
Chief of Medicine
Cameron Sears, M.D.
Chief of Surgery
David Birdwell, M.D.
Chief of Pathology
Clifford J. Meservy, M.D.
Chief of Radiology
Mike Mysinger, D.D.S.
Chief of Dentistry
Mark Cramolini, M.D.
Chief of Anesthesiology
Administration
Bob Koppel
President
Paul Bates
Vice President for Human Resources
Joe Childs, M.D.
Vice President for Medical Services
Rudy McKinley
Vice President for Operations
Jim Pruitt
Vice President for Finance
Beckie Thomas, R.N.
Vice President for Patient Care
A quarterly publication of East Tennessee
Children’s Hospital, It’s About Children is
designed to inform the East Tennessee
community about the hospital and the
patients we serve. Children’s Hospital is a
private, independent, not-for-profit pediatric
medical center which has served the East
Tennessee region for more than 65 years
and is certified by the state of Tennessee as
a Comprehensive Regional Pediatric Center.
Ellen Liston
Director of Community Relations
David Rule
Director of Development
Wendy Hames, Katie Harvey
Editors
Neil Crosby
Cover/Contributing Photographer
“Because Children are Special…”
…they deserve the best possible health
care given in a positive atmosphere of
friendliness, cooperation and support—
regardless of race, religion or ability to pay.”
…their medical needs are closely related
to their emotional and informational needs;
therefore, the total child must be considered
in treating any illness or injury.”
…their health care requires special
understanding, special equipment, and
specially trained personnel who recognize
that children are not miniature adults.”
…their health care can best be provided by
a facility with a well-trained staff whose
only interests and concerns are with the total
health and well-being of infants, children
and adolescents.”
Statement of Philosophy
East Tennessee Children’s Hospital
www.etch.com
Artwork by some of Children’s Hospital’s special patients
3
On the cover: Sisters Brittney and Chelsea Osborne of Gate City, Va., are
happy and healthy thanks to the care they found just 90 miles down the road
at East Tennessee Children’s Hospital. Read their stories on pages 4-6.
– by John, age 8
Dear East Tennessee Children’s Hospital,
I took my daughter Catherine to your hospital with symptoms
similar to appendicitis. She was not in acute pain when we
arrived, but the staff checked on her in the waiting area and let us
know she could be taken back if her symptoms worsened.
When she was seen by the nurse in the Emergency Department
and then by Mick Connors, M.D., she was treated with the
dignity a 16-year-old girl deserves. Dr. Connors quickly evaluated
her, ruled out appendicitis and ordered an ultrasound to check for
torsion of the ovary.
Her Surgery nurse, Monica Pace, R.N., was great. She didn’t
treat Catherine like a child but made her feel at ease even during
uncomfortable procedures. The ultrasound technician was also
kind to both of us.
Dr. Connors’ diagnosis was exactly correct, and Catherine was
prepped for surgery. Roy Broady, M.D., operated on Catherine
and was excellent in every way. The Emergency Department
nurse even checked on us during surgery.
The nurses on the second floor were also very good. Karen
Selph, R.N., admitted Catherine at 4:30 a.m. and discharged her
later that day.
I am so pleased that East Tennessee Children’s Hospital is
so committed to patient care. A hospital cannot run well unless
care is the center of everything it does. Thank you, Children’s
Hospital staff, for your excellent care of my daughter.
Rita Wooten
– by Ryan, age 8
– by Ann, age 10
To whom it may concern:
We would like to take a moment and thankyou for all that the staff of Children’s Hospitaldid for our son, Seth, during his visit. We cameto Children’s from another hospital, and thestaff took great pains in seeing that the care Sethreceived was unmistakably above average. We willnever take our children to another hospital forcare. The Second Floor nurses, especially NurseBob (Robert Hunt, R.N.), really showed care andconcern. As we were being released, he gave usdetailed instructions for her care and helped usto set up Home Health visits. Everyone, down tothe housekeeping department, is exceptional. Webelieve in giving flowers when flowers are due,and they are certainly due now. Thank you all forall the help, love and concern. Albert Martin, thenight shift security officer, was also very kind andhelpful. Thank you from the bottom of our hearts.May God continue to keep his hand upon eachand everyone at Children’s Hospital.
Jonathan and Penny Smith

3. 4 5
Brittney’s Story
When a three-year-old stops responding
to questions such as, “Do you want some
ice cream?,” something is likely very wrong.
Little Brittney Osborne’s parents, Mickey
and Terry, immediately became concerned,
and soon their fears were realized
— Brittney had experienced sudden and
significant hearing loss in her right ear.
Brittney was born with normal hearing,
and a cause for her childhood hearing loss
has never been determined, although there
were some questions regarding autoimmune
problems, frequent ear infections requiring
antibiotic treatment or even a possible
connection to a childhood immunization.
For a time, she retained normal hearing in
her left ear.
By the time Brittney reached school age,
her left ear also was affected, and she was
fitted with a hearing aid in that ear during
her kindergarten year. To help her young
classmates understand her hearing loss, she
showed them the hearing aid and let them
listen with it. From that point on, most of
her classmates almost seemed to forget she
was a little different.
As her hearing loss progressed at a
rather rapid pace, she finally underwent
exploratory surgery at the University of
Virginia in December of her second grade
year in an unsuccessful attempt to find and
perhaps correct or stop the problem.
The Osborne family found Brittney’s
Gate City, Virginia school system to be very
supportive and helpful, although Brittney
resisted the school’s attempt to teach her
how to use sign language. Her family
supported her in that decision, because
Brittney did have partial hearing, had
learned to speak before losing hearing and
desired to be as much like her classmates as
possible. Her family preferred for her to use
her hearing aid and hone her lip-reading
skills. Realizing she would have to function
in a largely hearing world, Brittney became
exceptionally adept at lip reading, to the
degree that many people were unaware of
her hearing loss even after knowing her for
several years (she wore her hair long, which
usually hid the hearing aid).
And so her life progressed through
elementary school and into high school
— until July 1, 2002, when she suddenly
lost the limited hearing she had retained,
rendering the hearing aid useless.
Brittney, who was then 16 years old, was
fearful of how her sudden deafness would
affect her life. She was a cheerleader who
could no longer hear her own cheers, and
she was enrolled in regular classes at school
where she could no longer hear her teachers’
lectures. She also was afraid she wouldn’t be
able to continue driving her car, a right of
passage for all teens.
Her mother, Terry, aware of the surgical
procedure called cochlear implantation for
patients with total hearing loss, searched
the Internet for information about the
procedure and surgeons trained to perform
it. She found John Little, M.D., pediatric
otolaryngologist at Children’s Hospital,
about 90 minutes away from the Osbornes’
home in Southwest Virginia, not far from
Kingsport, Tenn. The Osbornes also soon
heard from an old family friend who now
lived in Knoxville and had a daughter with
a cochlear implant who was a patient of
Dr. Little. The friend called specifically to
recommend Dr. Little after learning about
Brittney’s hearing loss.
Brittney was not in favor of the
procedure, in spite of her fears about living
with deafness. The early versions of the
cochlear implant included a box worn
at the waist, and that was too obtrusive
for Brittney’s comfort. She understood
the implant would make voices sound
“robotic,” which wasn’t appealing to
someone who knew what voices should
sound like. And like any appearance-
conscious teen, she also was concerned
about having her head shaved in the
area of the implant.
But after meeting with Dr. Little and his
audiologist, Sherry Mendez, Brittney was
reassured of her concern about the head
shaving part — Dr. Little said it had to be
done for sterilization of the area of surgery,
but he would remove as little as possible.
Further, Brittney learned the newer implant
does not include the box — the exterior
part is now tucked behind the ear with
a small microphone that resembles an
earring, and it is all easily covered by the
patient’s hair. Dr. Little couldn’t do anything
about the “robotic” sound that the implant
would create, however, but Brittney decided
to go ahead with the procedure anyway and
accept that aspect of the surgery.
Dr. Little performed Brittney’s implant
surgery at Children’s Hospital on
September 5, 2002, and the implant
was activated a month later on October 8.
Brittney had been completely deaf for
four months.
Brittney’s sister Chelsea was at Children’s
Hospital herself at that time (Chelsea’s story
appears on the next page). Following the
implant activation, Brittney and Terry
walked from Dr. Little’s office in the Medical
Office Building across the street to the
hospital to see Chelsea. Terry laughed at
something — and Brittney heard the
laughter.
It was a monumental moment for the
family.
At the outset, sounds such as the air
conditioning in the hospital gave Brittney a
headache — the constant background noise
was unfamiliar and annoying. She toughed
it out, resisting the urge to have the volume
lowered, and the discomfort lessened after
just a day or two. Soon she realized that
voices sounded normal, not at all “robotic”
as she
expected. Sometime after the
implant was activated, Brittney was outside
at home with her two sisters (she also has
an older brother, who lives in Knoxville),
and she heard another unfamiliar sound —
blowing wind. Her sisters were so thrilled
that they cried.
Brittney now can understand the words
to music, can hear almost every word of a
movie instead of having to watch movies
with captions, can answer and talk on
the telephone, and can order food at a
restaurant drive-through. She can hear most
tones, although deep male voices pose a
challenge at times. She can wear a hat, be
hugged or lie down on the side of her head
where the implant is without encountering
the sound problems of her earlier hearing
aid. For Christmas 2002, she wanted
nothing but hats — just because she can
wear them now. She has always had a high
degree of self-confidence but is now more
comfortable than ever and is more outgoing
when meeting new people.
While Brittney has been a model patient,
her adjustment to the implant has been
rather comical at times. The implant
includes a strong magnet — so strong
that her umbrella once stuck to her head.
Another time, she somehow managed to get
her head stuck to a door at her school. She
was knocked away when someone opened
the door, but the exterior portion of the
implant remained attached to the door.
Brittney continues to cheer for the Gate
City High School Blue Devils and has
settled back into the regular classroom after
having special accommodations at school
from August until her implant activation
in October. She loves her implant and the
degree of normalcy it brings to her life.

4. 76
Chelsea’s Story
Even before Brittney’s cochlear
implant was activated, her family had
been extremely pleased with the care at
Children’s Hospital. It made them wonder
whether Children’s Hospital could also help
another of their daughters with her own
unique medical condition.
Chelsea, who was 14 when Brittney first
came to Children’s Hospital last summer,
was born with a deep indentation in her
sternum that can crowd the heart and
lungs and also caused her lowest ribs to
flare outward. The defect was visible from
birth but had little affect on Chelsea, so
treatment was considered unnecessary.
About three years ago, Terry learned about
the minimally invasive Nuss procedure to
correct the problem, and she filed it in the
back of her mind for future reference, just
in case.
Chelsea has exercise-induced asthma but
is also an athlete. In the spring of 2002,
while pitching for her school’s softball team,
she suffered severe breathing difficulty and
became very agitated. The problem with the
sternum can worsen with growth spurts
common in adolescence, so her parents
became concerned about whether her
breathing problems might also increase.
By the fall, the Osbornes were very
familiar and comfortable with Children’s
Hospital due to Brittney’s experience. Terry
went online to the Children’s Hospital Web
site, www.etch.com, where she found the
link to write an e-mail to the hospital. She
asked in her e-mail if Children’s Hospital
had any surgeons on staff trained in the
Nuss procedure, and the hospital’s reply
was that pediatric surgeon Konstantinos
Papadakis, M.D., could perform the
procedure. The Osbornes contacted Dr.
Papadakis’s office, the East Tennessee
Pediatric Surgery Group, P.L.L.C.,
and scheduled an appointment.
After consultation, he fit her into his
surgery schedule in early October,
which was how Chelsea ended up in
the hospital at the same time Brittney
was having her implant activated.
Terry said it just made sense to get
it all done at once, since they would
be in Knoxville with Brittney that
week anyway.
The surgery involves two small
incisions on either side of the
patient’s chest. A curved rod is
inserted into one of the incisions
and is attached to stabilizer bars
on either side of the patient’s rib
cage. The curved rod essentially
pops the indentation outward to a
normal position. The surgery is considered
minimally invasive because the incisions
are so small, but it is a painful procedure
that includes the use of an epidural for
pain management. Chelsea spent six days
recovering under close supervision in the
Pediatric Intensive Care
Unit (PICU) at Children’s
Hospital. She was discharged
directly from the PICU and
only missed one additional
week of school after she
went home. The surgery is
generally easier for children
under age 10, so recovery
was a little slower for 14-
year-old Chelsea.
She rebounded rapidly,
though. Before the surgery,
she couldn’t run a full lap on
her school’s track without
stopping to breathe. Not
long after surgery, she ran
a full two miles, stopping
not because of breathing
difficulties but because her
legs were tired. She can also
hold a note out when she
sings, which was previously
impossible.
While Brittney has
progressed with great
success, Chelsea has
encountered a few setbacks.
In December, one of the
wires connecting the rod to
As the region’s only Comprehensive
Regional Pediatric Center, East Tennessee
Children’s Hospital provides superior
pediatric health care to children from East
Tennessee, southwest Virginia, southeast
Kentucky and western North Carolina.
But the helping and healing hands of
the doctors, nurses and other staff at
Children’s Hospital often reach much
farther than that. Several members of
the Children’s Hospital medical staff have
extended their care beyond this community
and even beyond the country by taking
“medical missions” trips through various
external programs. Here’s a look at two
of the places around the world touched by
Children’s Hospital’s staff.
Haiti
During his first medical mission trip
to Haiti in December 2000, pediatric
neurologist Chris Miller, M.D., contracted
an infectious disease — the volunteer bug.
Since then, Dr. Miller has returned to Haiti
twice, and he is planning a fourth trip
sometime within the next year.
“Once you go the first time and see and
understand the problems,” he said, “you
want to go back with a plan to fix them.”
The province of Boucan-Carre, Haiti,
undoubtedly has its problems. Located in
the center of the poorest country in the
Western Hemisphere, the health of its
people is equally destitute. However, Dr.
Miller and the others who have been to
Haiti with him (including Nancy Timm,
R.N., and Karen Herbstritt, R.N., from
Children’s Hospital) have made tremendous
progress toward meeting the medical
needs of this region. On the first trip, they
set up a clinic in a portion of the local
school. They were inundated with people
— some who walked more than 20 miles
— because it was the only opportunity they
would have to receive health care until the
next medical mission trip. So during Dr.
Miller’s second stay in October 2001, the
group established a self-sustaining clinic
staffed by two full-time Haitian physicians,
and now their trips are meant more to
supplement the clinic. They are also in the
process of purchasing a building that can
serve as a hospital.
“I see a direct impact each time we go
back,” Dr. Miller said. “I see children who
are healthier as well as improved sanitation
and hygiene overall.”
Traveling to an underdeveloped country
evokes a new appreciation for conveniences
and possessions often taken for granted
back home, Dr. Miller said. He also said
his experiences in Haiti have caused
him to form a new level of respect for
his colleagues at Children’s Hospital who
participate in medical missions trips.
“We are especially blessed to have an
institution like this with people who give
of themselves to children every day and
then also help others on their own time,”
he said. “The care they show in taking
medical missions trips is the same care they
manifest every day at Children’s Hospital.”
Suriname
Joe Childs, M.D., returned from his third
trip to Suriname, South America, on June
3, 2003. Dr. Childs’ brother-in-law, who is
a full-time missionary in Suriname, initially
asked him to bring a medical mission team
there in 1999. Based on a survey done
of the medical needs in Suriname, the
emphasis of the trip was to provide eye
care for a particular rainforest tribe — the
Aukan tribe. In 2001, after an initial trip
to work on some building projects, Dr.
Childs took a team of ophthalmologists,
optometrists and other medical and non-
medical assistants “into the jungle” with
him. Camille Brooke, social worker for the
Children’s Hospital Pediatric Intensive Care
Unit (PICU), and Sally Crockett, an R.N. in
the PICU, both accompanied Dr. Childs on
his most recent trip (Camille also went in
2001).
The work Dr. Childs’ group does is
extremely important to the Aukan tribe.
There are an unusually high number
of people with cataracts among these
descendents of former slaves, and they do
not have access to any kind of eye care.
“Eye care is especially critical,” Dr.
Childs said. “Improving vision can make a
lasting difference in people’s lives.”
On their last trip, the group made a
difference in the lives of about 350 people
by prescribing and providing eyeglasses
for them. They also performed about
40 cataract surgeries in a tiny, screened
operating room cooled by a window fan
using state-of-the-art equipment powered
by a generator.
“We were in one of the most primitive
regions doing one of the most advanced
surgeries,” Dr. Childs said.
Although the trips he organizes help
hundreds of people to see better, Dr. Childs
says his eyes are the ones that have been
opened by doing so.
“My perspective of the world is different
now,” he said. “These trips truly help me see
what is eternally important and what is not.”
Left to right: Sally Crockett, R.N., Joe Childs,
M.D., and Camille Brooke bond with a group
of children in Suriname.
a stabilizer broke. Dr. Papadakis fixed the
broken wire in surgery on December 30,
this time double-wiring the rod to the bar.
But in early March, it happened again
as she pitched in a softball game (she’s a
freshman starter for the Gate City High
School Blue Devils), this time breaking one
of the two wires on the double-wired side.
She can sometimes feel the wire poking
inside her body, but it is not causing any
problems and the stabilizer is holding in
place, so she chose not to have it repaired at
this time — she didn’t want surgery to keep
her off the softball field for any amount of
time during the spring season!
Chelsea, like Brittney, is thrilled with
the changes surgery has brought to her life
and would choose to have it done again
even had she known ahead of time about
the setbacks she would encounter. She is
pleased with the physical appearance she
now has, which is important for any teen,
and she is also delighted at her greatly
improved breathing capacity.
Technology changes at a rapid pace,
and those changes have meant a lot to the
Osborne family. The online world helped
them to learn about highly advanced
medical procedures that could help their
daughters, and then the Internet helped
them again in their search for surgeons who
could perform those procedures — just
a short 90 minutes down the road from
home.
Karen Herbstritt (center) and Nancy Timm (right),
both nurses at Children’s Hospital, demonstrate
their love for children all over the world.
Chris Miller, M.D., examines a Haitian baby
in the clinic he helped establish.

5. 98
The success of Children’s Hospital is due
in large part to the countless hours of hard
work by the hospital’s volunteers. Their
smiling faces can be found throughout the
hospital assisting with a number of duties,
from helping in the Gift Shop to pushing
the toy and video carts by patients’ rooms.
Five of the hospital’s volunteers were
recently honored for their dedication
and hard work during the Volunteer
Appreciation luncheon Saturday, April 26 at
the Orangery.
The Anne D. Regas Award, named in
memory of the founder of the Children’s
Hospital Auxiliary, was awarded to Virginia
Simmons for outstanding commitment,
courage and determination in volunteer
service. Simmons began volunteering at
Children’s Hospital in 1973 in the Therapy
Department, soon to be renamed the
Rehabilitation Center. She now works at the
Information Desk. Virginia
has also served as treasurer
for the Auxiliary.
Ann Tipton received the
Edna H. Duncan Award for
professional and personal
excellence during her years
of volunteer service. This
award was named in memory
of a 10-year volunteer who
donated more than 25,000 hours of service
to Children’s. Tipton began her volunteer
service in the Gift Shop in November 1994.
In January 1997, she became corresponding
secretary of the Auxiliary, and in 1999,
she was appointed chairwoman of the Gift
Shop. She was elected vice president of the
Auxiliary in 2000, followed by president
in 2001. Throughout this time she has
continued to volunteer in the Gift Shop and
at Fantasy of Trees.
Volunteers honored for their
dedication to Children’s Hospital
The 24 Karat Award, given to a volunteer
who illustrates enthusiastic participation,
was presented to John Jack, who volunteers
with the video cart. He has also worked at
the Information Desk and was ready, willing
and able to help in any way needed at the
2002 Fantasy of Trees.
Millie Dunkel and Diane Pack received
the 2003 Shining Star Award for their
dedication to evening and weekend service.
Dunkel and Pack work at the Information
Desk every Tuesday evening.
Volunteer award winners included (left to right): Diane Pack,
Millie Dunkel, John Jack, Ann Tipton and Virginia Simmons.
The Fantasy of Trees has been a holiday
tradition in East Tennessee since 1985.
In 2003, this special holiday event will
showcase a theme of “Fa La La La La...
Let the Holidays Begin,” highlighted with
musical decorations and melodic symbols
heralding the arrival of the Christmas
season.
The Fantasy of Trees will begin
Wednesday, November 26 and continue
through Sunday, November 30, when
hundreds of Christmas trees and colorful,
festive decorations will adorn the Knoxville
Convention Center. There will be a variety
of new children’s activities to reflect this
year’s harmonious and festive theme. Each
child can make the sounds of the season
come alive by decorating their own flute at
Fa La La Flutes, and the smallest holiday
decorators can trim a tree just their size
at Itsy Bitsy Trees. Jingle Buddies will give
little musicians a chance to personalize
their own jingle bell, and kids can make
their own stockings that Santa will love to
fill with goodies at My Very Own Stocking.
There is also a new children’s area debuting
at this year’s event. Santa’s Jazzy Band
is an activity that will give children the
opportunity to be part of a special holiday
band and watch their “show” on a big
screen TV.
There are also three
new shopping experiences
debuting at this year’s
Fantasy of Trees, featuring
holiday accessories for the
home, decorations with a
rustic, mountain holiday
theme and gifts with a
musical theme.
Special events during
this year’s Fantasy are the
Opening Night Gala on
Tuesday, November 25; the
Babes in Toyland Parade
sponsored by Dollywood on
Wednesday, November 26;
Call Home Free sponsored
by Sprint on Thanksgiving
Day, November 27; and a special holiday
event just for seniors, Santa’s Senior Stroll
sponsored by Baptist Senior Services, on
Friday, November 28. Also on Friday, the
Teddy Bear Breakfast and Lunch, sponsored
by Comcast, are two special parties for
children and their teddy bears that include
a delicious meal, children’s activities,
entertainment and a visit with Santa.
Funds from this year’s Fantasy of
Trees will be used to purchase new and
replacement equipment for the larger space
and expanded services at the new Children’s
“Fa La La La La... Let the Holidays Begin”
heralds the arrival of the Fantasyof Trees
Fantasy of Trees co-chairs Karen Waldbauer and Belinda Ford
and assistant co-chair Becky Vanzant are busy planning and
preparing for this year’s event.
Hospital Rehabilitation Center, which is
scheduled to open in early 2004.
Look for more details about the
Fantasy of Trees in the next issue of It’s
About Children. For more information on
how you can be involved in the 2003
Fantasy of Trees, contact the Children’s
Hospital Volunteer Services and Resources
Department at (865) 541-8385 or send an
e-mail to fot@etch.com. or visit
www.etch.com/fantasy.cfm.
by Genny Kirchner, Communications Specialist
The number of grandparents raising their
grandchildren in East Tennessee continues
to grow, as do their needs for resources
and interaction with those in similar
circumstances.
Since its inception in fall 2000, Baptist
Senior Services and East Tennessee
Children’s Hospital have worked together on
“A Grand Event” to identify and implement
innovative programs that meet the needs of
this special group of caregivers.
As “A Grand Event” enters its fourth
year this fall, this special grandparenting
program will launch a new program called
“Grand Legacy.” The main objective of this
unique program is to bring grandparents
and grandchildren together to create their
history, both individually and together. It
will urge all grandparents to take the
time to record their legacy, preserving it
for their grandchildren and bridging the
generation gap with the importance of
history and traditions. In our fast-paced
society, there is a need for a program like
“Grand Legacy” that reminds grandparents
to take the time to remember the
generations before them and preserve their
memory for generations to come. This
program will be presented through a four-
week series of workshops featuring expert
speakers.
Walk on the Wild Side
Saturday, September 13, 8 a.m. – noon
Knoxville Zoo
Kick-off this year’s “A Grand Event”
with a “Walk on the Wild Side,” a
fun-filled day at the Knoxville Zoo
for seniors and their grandchildren
from 8 a.m. to noon. This recreational
event is a great way for grandparents
and their grandchildren to enjoy the
zoo, take advantage
of seeing the animal
exhibits and, most
importantly, exercise.
Each Baptist Senior Plus
member will receive a
free gift, a snack bag and
a free blood pressure
check — all while their
grandchildren enjoy a
variety of games and
activities.
Grandparents who
are Baptist Senior
Plus members can
enjoy the zoo foor
just $2 if tickets are
purchased in advance
and $3 if bought at
the event. Tickets
for accompanying
grandchildren 12 years
and younger are also $2 in advance and
$3 each at the event, and any other person
attending with the Senior Plus member will
receive $1 off the regular admission price
to the Knoxville Zoo. For ticket purchases
or for more information about Walk on the
Wild Side, call (865) 632-5170.
Grand Legacy Workshop:
Capturing Life Memories
through Stories
Tuesday, September 16, 6:30 p.m.
Candy Factory
Join WBIR-TV Channel 10 Anchor
Emeritus Bill Williams as he begins our
series of workshops and discusses the
importance of sharing a grandparent’s legacy
with their grandchildren through stories.
Grand Legacy Workshop:
Capturing Life’s Memories
through Recipes
Tuesday, September 23, 6:30 p.m.
Baptist Hospital West
Most people remember a favorite dish
that has been served at every family
holiday dinner. Kitchen Consultant Amy
Williams will provide insight on how to
pass along cherished family recipes as well
as special techniques that might be used in
preparation of these classic dishes.
Grand Legacy Workshop:
Capturing Life’s Memories
in Photos
Tuesday, September 30, 6:30 p.m.
Candy Factory
Photographs are an excellent way to
capture and preserve your most important
life moments. Area photographer Neil
Crosby of Neil Studios will offer tips and
techniques for using photography as a way
to give the gift of memories to children and
grandchildren.
Grand Legacy Workshop:
Capturing Life’s Memories
through Favorite Items
Tuesday, October 7, 6:30 p.m.
Baptist Hospital West
The values of family heirlooms such
as quilts, furniture pieces, and silver and
china pieces are priceless. Local appraiser
and WSJK-TV personality Joe Rosson will
discuss the importance of remembering
the stories behind these special keepsakes
as well as provide tips for keeping them in
pristine condition.
Grandparenting event introduces
‘Grand Legacy’ program this fall
WBIR-TV Channel 10 Anchor Emeritus Bill Williams spends time in
the park with his grandchildren, Billie and Riley.

6. 1110
The latest news concerning the ongoing
construction at Children’s Hospital is
exciting. The construction of the new
115,000-square-foot, seven-story patient
tower, which will be located on Clinch
Avenue and 20th Street, is making
tremendous progress despite some delay
on foundation work; factors for the delay
are heavy spring rains and difficulty with
drilling through rock. One of the elevator
shafts has been erected, and work is
continuing on the other one. The structure
should be enclosed and under roof by
early 2004. Work will then begin on the
interior, with all seven floors scheduled for
completion in early 2005.
Construction of the third-floor addition
over the existing Emergency Department
and Outpatient Clinic area has also begun.
Parking on White Avenue from 20th Street
to 21st Street has been blocked to allow the
builders to start the placement of panels
and brick.
Once construction is complete,
renovations will begin on approximately
72,000 square feet of existing hospital
space, including extensive renovation of all
semi-private patient rooms with half baths
into private rooms with full baths. This
process is scheduled to start in late 2004.
Ultimately, Children’s Hospital will have
95 private patient rooms with full baths; a
larger Emergency Department; an expanded
13-bed Pediatric Intensive Care Unit; an
expanded 44-bed Neonatal Intensive Care
Unit; an expanded Surgery Department;
an expanded Radiology Department; more
space for support services, families, staff and
storage; additional elevators; and a larger
cafeteria and Food and Nutrition Services
Department. The hospital’s licensed beds will
increase from 122 to 152. The cost for the
hospital expansion, including construction
and furnishings, is $31.8 million.
At Children’s West, just off Interstate
I40’s Westland Drive exit, the new
Children’s West Surgery Center (pictured
left) has been open for several months now.
With more than 12,000 surgeries being
done at Children’s Hospital in the fiscal year
2002-2003, the new facility, which is one of
only 10 outpatient pediatric surgery centers
in the country, enables Children’s Hospital
to help even more children throughout the
East Tennessee area.
In addition, construction of the
new Children’s Hospital Rehabilitation
Center (pictured below), which also will
be located on the West campus, is well
underway. The building shell is up, and
it should be under roof by late July. The
facility is scheduled to open in early 2004.
In fiscal year 2003, the Children’s Hospital
Rehabilitation Center provided physician-
directed rehabilitation services to more
than 1,500 of this region’s children. The
new facility will have more space and
expanded services to ensure each child
reaches his or her greatest potential and
can live as independently as possible.
While many teens spend the summer
around a pool or traveling to a variety of
destinations, dozens of teens choose to
devote much of their summer vacation time
to Children’s Hospital.
More than 100 Junior Volunteers, who
range in age from 14 to 18, help one day
a week during the eight-week program,
resulting in more than 5,000 volunteer
hours worked. They can be seen in their
signature yellow shirts and smocks doing
various tasks around the hospital, including
taking the toy and video carts to patients’
rooms, helping in the clinics, answering
phones at the Information Desk and
assisting with miscellaneous office duties.
Junior Volunteers also conduct a
fundraiser each summer for Children’s
Hospital. Last summer, Junior Volunteers
sold teddy bears that could be purchased by
employees or visitors as gifts for a friend or
loved one.
Participating in the Junior Volunteer
program has changed Candace Qualls.
Candace, who is 18 and attends Walters
State Community College, is in her fifth and
final year as a Junior Volunteer.
“I have grown so much as a person by
being a Junior Volunteer,” she said. “I don’t
look at myself the same way anymore
because of this experience. I have learned to
accept more things.”
Candace, who is planning on becoming
a nurse, enjoys getting to know the young
patients and seeing things from their
perspective.
“I like to make them smile,” she said.
“If you love to work with children, I would
recommend being a Junior Volunteer.”
Volunteering helps build character and
work ethic in teenagers, not to mention that
some college and scholarship applications
often ask teenagers about previous volunteer
experience. Children’s Hospital offers its
Junior Volunteers a chance to work in a
unique learning environment while gaining
important community service skills.
Some Junior Volunteers initially come
to complete the volunteer requirements
for high school graduation, while others
participate because of personal experiences
as patients here.
Lindsay McBee is one of these people.
Hospitalized at Children’s Hospital for
leukemia when she was 13, Lindsay wanted
to give back to the people
who took such good care
of her.
“Being a Junior
Volunteer has been such
a good experience,” she
said. “I am considering
a career in medicine,
and I feel more prepared
after participating in this
program.”
Lindsay, who is now
15 and finished with
her treatment, is one
of the high school students required to
complete volunteer hours for her graduation.
However, she believes she’s gained much
more from the experience.
“In addition to gaining practical work
experience, I have also gained self-
confidence,” she said. “I have made lots of
friends and would encourage any teenager
who is thinking about applying to be a
Junior Volunteer.”
To become a Junior Volunteer, teens
must be at least 14 years of age, and they
must submit an application with a letter
of recommendation. Previous experience
working with children is not necessary,
but Junior Volunteers must be interested in
helping others and meeting new people. If
a volunteer meets these requirements, then
he or she must attend orientation before
volunteering.
Once the summer is over, Junior
Volunteers are honored at a special dinner
with their parents.
Interested students are encouraged to
apply early because of the growing
popularity of the program. Applications are
accepted throughout the year, but due to the
popularity of the program, all the spaces are
usually filled by early April. For more
information on the Junior Volunteer
program, contact Judy Caudill in the
Children’s Hospital’s Volunteer Services and
Resources Department at (865)541-8136 or
visit the Junior Volunteer page on the
Children’s Hospital Web site at
www.etch.com/voljr.cfm.
by Genny Kirchner, Communications Specialist
Teens spend summer
volunteering at
Children’s Hospital
Medical Staff Update
Children’s Hospital is pleased to welcome the expertise of the following new medical
staff members who have joined our staff in recent months:
Steven Addonizio, M.D. radiology;
Suneetha Mooss, M.D., pediatrics;
Darren Wirthwein, M.D., pathology;
Charles Stephen Perry, M.D., pediatrics;
Michael Whitson, M.D., pathology;
Clarisa Cuevas, M.D., pediatric gastroenterology;
Robert Santee, M.D., radiology.
Junior Volunteers brighten childrens’ days by bringing the toy and
video carts by their rooms.
Progress
continues on
construction
projects

7. Please send the free brochure titled “Personal Financial Affairs Record”
Name_________________________________ Address _________________________________________
City ____________________ State _____ Zip ____________Phone #___________________________
 Please call me at the above phone number for a free confidential consultation concerning planned giving.
 Please send me more information about deferred giving.
 I have already included Children’s Hospital in my estate plan in the following way:
____________________________________________________________________
 Please send me information about The ABC Club.
Children’s Hospital Development Office (865) 541-8441
( )
Include
Children’s Hospital
In Your Estate Plans.
Join The ABC Club.
For More Information,
Call (865) 541-8441
1312
U p c o m i n g e v e n t s t o b e n e f i t C h i l d r e n ’ s
If you are looking for something new to do this fall, or if you are interested in helping Children’s Hospital, there
are several upcoming events that accomplish both. Through the support of sponsors and participants, these events
help Children’s Hospital provide the best pediatric health care for East Tennessee’s children. For more information
about any of these events, contact the Children’s Hospital Development Department at (865) 541-8441 or visit the
calendar of events on the Children’s Hospital Web site at http://www.etch.com/attractions.cfm.
Because the few dollars you spend on
professional fees for a properly prepared will
are truly miniscule compared to the expense
and heartache of failing to plan. By preparing
a will, you are telling those you leave behind
how to care for your minor children and
how to dispose of all you have accumulated
during your lifetime. Not only is this very
important, but putting it in a valid will also
eliminates speculation about your intentions.
Every family has its own horror stories
about the problems an aunt or cousin or
parent encountered when someone from
the previous generation failed to prepare
a properly executed will. At many family
reunions you will hear about “what
granddad really wanted” to happen to the
family farm or his coin collection. Or there
is talk about the greedy sibling, cousin or
nephew who took advantage of someone’s
failure to plan and took funds or personal
property not meant for them.
You can prevent this from happening to
your heirs. You can also save time and money
by focusing your efforts and “doing your
homework” before visiting your attorney.
1. Sit down with your spouse and have
that difficult discussion about who should
raise your children if you should both die
in a common accident. Then both of you
should meet with the people you select to
make certain they will agree to accept the
responsibility. Choose an alternate in case
your first choice is deceased or unable to
take your children. Specify who is to manage
any money left for your children’s benefit
and consider having someone separate
involved with overseeing those funds.
2. Pull together a listing of the people to
whom you will give your belongings. List
their name, current address and phone
number and their relationship to you — son,
daughter, niece, nephew, grandson or
granddaughter, neighbor, friend. List what
you would like them to have and be specific.
3. List all of your assets: house, land,
securities, retirement plans, IRA, jewelry,
art, collectible items, bank accounts,
vehicles and other personal property. Make
a list of your favorite charities. List the
location of your safe deposit box. Consider
attaching a letter to the will indicating any
wishes you may have for a funeral and the
location of cemetery lots and information
about any prepaid funeral arrangements you
may have made.
4. Choose an executor. This is especially
important to determine which of your
relatives and friends is wise and honest
enough to serve as executor of your estate.
This is the person whom the court will hold
accountable for carrying out your wishes
as listed in your will. Then spend some
time with your spouse discussing what you
would like to do.
4. Write all of this information down.
5. Select an attorney. Choose someone
who has experience in estate planning and
feel free to discuss fees in advance. Make
an appointment, and then follow through
by mailing the attorney a copy of your
information well in advance. The attorney
will appreciate dealing with a well-prepared
client and will also be delighted not to
waste time serving as a referee between you
and your spouse on matters such as custody
of children and selection of an executor.
6. Sign your will, give a copy to the
executor and keep the original in your
safe deposit box. Then sit back and enjoy
the security that comes from knowing you
have made all the necessary arrangements
to prevent unnecessary expense and family
strife after your death.
For more information on wills and estate
planning, including a copy of our free
planning booklet, “Personal Financial Affairs
Record”, please send your name and address
to us via the reply form below. Or you
may call or e-mail David Rule, Director of
Development, dsrule@etch.com or Teresa
Goddard, CFRE, Senior Development Officer,
tgoddard@etch.com at (865) 541-8162.
Because restoring the health of sick and injured
children is our mission, the first installment in
our “Why Bother” series on wills and estate
planning focused on the need to plan for
custody of minor children. Copies are available
if this topic is of interest to you. We hope this
installment will be both useful and informative
for our readers. Our next issue will discuss
the problems in using “canned wills” or “will
software” to prepare your will.
’ll only have to pay a
big fee to a lawyer, so
why bother?
EstatePlanning...
Whoneedsawill?Whybother?
by David Rule,
Director of Development
II
• Cool 93.1 Boomsday will take place
on Labor Day, Monday, September 1.
Thousands of people will come together for
daytime entertainment and a spectacular
25-minute fireworks show that will light
the night sky. Boomsday will again be held
along Neyland Drive and the downtown
riverfront. Children’s Hospital will receive
proceeds from the sale of soft drink
products as well as the “Buck in a Bucket”
program during the festival. Other events at
the annual Boomsday festival will include
live karaoke, skateboarding demonstrations,
a children’s fun land, a climbing wall,
exhibits and much more.
• The 11th annual Kappa Delta War of
the Wings is set for Saturday, September
27, three hours before the kick-off of the
Tennessee vs. South Carolina football game.
Knoxville businesses and UT fraternities will
participate in a cook-off at Fiji Island on the
University of Tennessee campus to see who
makes the best wings in the city. For $6 per
person, guests can sample as many wings as
they can eat. Proceeds from the event will
benefit Children’s Hospital, and the guests’
votes will help determine the 2003 Kappa
Delta War of the Wings champion.
• Families can enjoy the fall season by
visiting two unique Halloween events in
mid-October: the Oakes Farm Haunted
Corn Maze and Gibbs Haunted Forest.
The Corn Maze will provide hours of
fun and frights as people search to find
their way through the maze, while the
Gibbs Haunted Forest will produce chills
and thrills as people wander through the
“haunted” landscape. Dates for these events
will be announced soon, and both will offer
additional Halloween activities.
• Steinway, considered the “Mercedes” of
pianos in the musical world, celebrates 150
years of operation in 2003.
Piano enthusiasts will have the
opportunity to see these beautiful
instruments at a Steinway Selection Event
October 23-25 at the Knoxville Convention
Center. The event will feature the display of
many Steinway models, artwork of the hand-
crafted pianos, and a special reception to
benefit East Tennessee Children’s Hospital.
The Steinway Selection Event will be held
at the Knoxville Convention Center in the
main foyer. Times for the show are from
10 a.m. until 6 p.m. on Thursday, October 23;
10 a.m. until 8 p.m. on Friday, October 24;
and from 10 a.m. until 5 p.m. on Saturday,
October 25.
For more information, contact Bill
Jones of Bill Jones Music at (865)690-
6465, by email at blljns@aol.com, or call
the Children’s Hospital Development
Department at (865)541-8467. For more
information about Steiway Pianos and the
instrument’s history, visit www.steinway.com.
• If you’re looking for a unique gift for
someone special this holiday season, you
might want to visit Children’s Hospital
November 13-14 for a special holiday art
sale. Nationally-known artist Robert Tino
of Sevierville will be at the hospital on
Thursday, November 13 from 8 a.m.- 5 p.m.
and again on Friday, November 14 from
7 a.m. – 2 p.m. Everyone is invited to attend
this seventh annual art sale at the hospital,
and Tino and his wife Mary John will
donate a portion of the proceeds from the
sale to Children’s Hospital. Tino will bring
a variety of his work in all price ranges to
the two-day event, including notecards
featuring Tino art, matted 8x10 prints, art
tiles, framed limited edition prints and
much more.
September
Cool 93.1 Boomsday
September 1
Tunnel Thunder Ride
September 13
Kappa Delta War of the Wings
September 27
October
Steinway Selection Event
October 24 & 25
Gibbs Haunted Forest
Late October
Oakes Farm Corn Maze
Late October
November
Todd Helton Celebrity Golf Tournament
November 3
Robert Tino art sale
for Children’s Hospital
November 13 & 14
Fantasy of Trees
November 26 – November 30
Dates to Remember
Upcoming Events to benefit
Children’s Hospital
For more information about any of
these events, call (865) 541-8441 or
visit our Web site at www.etch.com and
click on “Coming Attractions.”

8. 1514
Q&A
sure your child knows you’re proud of
his or her efforts, not just victories.
3. Don’t force dreams of your “glory days”
onto your child. Sometimes a parent
who played sports as a kid wants to
see their child excel at sports, too.
Conversely, parents who weren’t great
athletes might want their child to be
the player they never were. Find out if
your child really enjoys the sport or if
he or she is just playing to please you.
The signs are usually there--a tendency
to miss practice or fake injuries, for
example.
4. Encourage your child to play his or her
best, but make sure there’s no
unnecessary pressure on your child —
either from you, from the coaches or
from your child. Some children practice
to the point of exhaustion or injury,
while others can’t complete school
assignments because every spare
moment is taken up with sports.
Sports should enhance your child’s
physical and emotional health, not
compromise it.
5. Practice good sports behavior yourself.
Don’t carry on to the point of
embarrassing your child. Never “boo”
the other team or verbally humiliate any
player. Show respect for coaches and
referees, even if you disagree with a call.
Acknowledge good plays made by both
teams. Shake hands with competitors
and expect the same behavior from
your child. If your child exhibits
bad sportsmanship, there should be
consequences for his or her behavior.
Good sports are winners:
How to teach your children sportsmanship
There’s no doubt that youth sports have become more competitive in recent years. No longer just an after-
school activity or a fun Saturday pastime, youth sports have reached elite levels in many communities. There
are travel teams with schedules that rival the pros and high-pressure all-star teams. There is
newspaper publicity and talk of potential college scholarships. There’s speculation over which local
“heroes” will have a shot at a professional career and a multimillion-dollar contract.
But what’s the cost of this “winning is everything” attitude? For one thing, a decline in sportsmanship among
players and parents. Studies show that over the past decade, parental rage and violence has become
more commonplace at children’s sporting events. In fact, one recent study reported that 57 percent of
child athletes have seen an adult lose control at their games.
Jeanann Pardue, M.D., Director of Children’s Pediatric Group inpatient service and an Emergency Department
physician, offers the following tips to parents for teaching children the unbeatable benefits of sportsmanship:
Upcoming Community
Education Classes
For more information or to register for any of these classes, to be added to the
Healthy Kids mailing list for announcements of upcoming classes or to receive our
free Healthy Kids parenting newsletter, please call (865) 541-8262.
Announcements about upcoming classes can be seen on WBIR-TV 10 and heard
on area radio stations. Or visit our Web site at www.etch.com and click on
“Healthy Kids Education and News.”
Children’s Hospital’s Healthy Kids Campaign is a community education
initiative of the hospital’s Community Relations Department to help
parents keep their children healthy.
6. Talk with your child about the bad
sportsmanship that can be seen on TV.
For example, if a pro baseball player
spits at an umpire, or a basketball
player verbally abuses a coach, or
football fans throw bottles onto the
field in response to a bad call, make
sure he or she knows it’s still not OK
— not even in the pros. Of course,
talk about the good examples of
sportsmanship, too.
7. Start early. Even the youngest
children can learn the basics of good
sportsmanship — that the game stops
when someone gets hurt, for example,
or that you never make fun of someone
who’s having a bad game.
8. If your child is playing for a coach
whose philosophy doesn’t promote good
sportsmanship, find another program.
It’s not worth having your child
influenced by unhealthy ideas.
9. If you find that you or your child are
getting “caught up” in the intensity
of youth sports and are losing your
perspective, take a “time out.” A good
book to read to help you refocus
on the positive benefits of sports is
“Raising a Team Player” by Harry
Sheehy.
Sports are fun: they promote exercise
and good health, they teach the value
of commitment and discipline, and
they encourage social interaction and
friendships. But sports are only as
good as the people involved. Sports,
in and of themselves, do not build
sportsmanship — parents, coaches,
teammates, and competitors do. Sports
may provide opportunities for children
to learn important lessons about winning
and losing and playing by the rules, but
how these messages are perceived is often
shaped by the people kids look up to
— especially parents. Your child learns
how to behave, on and off the field, by
watching you. The decision to promote
good sportsmanship ultimately rests with
the parents.
For more information on youth sports and
sportsmanship, visit Children’s Hospital’s
Web site at www.etch.com.
Compiled by Seth Linkous,
Public Relations Specialist
1. “It’s not whether you win or lose, it’s
how you play the game.” It’s an old
saying, but it’s never been more true.
Our culture is so focused on winning
that we often seem to forget the real
benefits of sports: learning new skills,
getting along with others, trying hard,
personal improvement, having fun, and
playing fairly. Focus on the process
rather than the outcome and have
realistic expectations. Not every child
will be voted MVP, but every child has
a talent to bring to the game.
2. Watch how you react to defeat. When
your child comes home from a game, is
the first thing you ask, “Did you win?”
If so, try a new approach. Ask your
child to tell you what he or she enjoyed
about the game and about some of the
good plays made by both teams. Make
Jeanann Pardue, M.D.
Infant & Child CPR
Monday, August 18 • Monday, Septbember 22
Monday, October 20, 6:30-9 p.m.
Children’s Hospital Koppel Plaza — Cost: $18
This class will teach caregivers cardio pulmonary resuscitation (CPR)
and choking maneuvers for children ages eight and younger. This
class also teaches home safety. Participants must be at least 14 years
old to attend. Class sizes are limited, so preregistration is required.
Making Healthy Choices
Thursday, August 28 • Tuesday, October 14, 4:30 p.m.
Children’s Hospital Koppel Plaza — Cost: Free
With one’s food habits often being family-centered, it is important to
recognize certain habits as unhealthy and take steps to correct them.
A registered dietitian will discuss with your family how
to make appropriate healthy food choices, provide substitutes for
foods that promote weight gain and suggest methods for increasing
activity into your daily routine. Class sizes are
limited, so preregistration is required.

9. NON–PROFIT
ORGANIZATION
U.S. POSTAGE
PAID
PERMIT 433
KNOXVILLE, TN
We always try to stay current with friends of the hospital.
If for any reason you should receive a duplicate issue,
please notify the hospital at (865) 541-8257.
Children’s Hospital
2018 Clinch Ave. • P.O. Box 15010
Knoxville, Tennessee 37901-5010
RETURN SERVICE REQUESTED
The 21st annual Children’s Miracle
Network Telethon was once again a
tremendous success for Children’s
Hospital. More than $1.9 million
was raised during the live, two-day
broadcast, which aired May 31 and
June 1 on WBIR-TV Channel 10.
The money raised on-air by this year’s telethon will purchase two
different pieces of equipment: pulse oximeters and cardiac monitors.
Pulse oximeters measure
the amount of oxygen
in the patient’s blood.
Instead of a needle stick,
all it requires is something
that looks like a band-
aid wrapped around the
patient’s finger. This piece
of equipment is utilized
on patients who require
home oxygen, have severe
asthma or are ventilator-
dependant.
Cardiac monitors measure a patient’s blood pressure and pulse
rate. Every baby who arrives at the Neonatal Intensive Care Unit
(NICU) is on a cardiac monitor. As they develop and become
healthier, they are gradually taken off these monitors. With the
funds from this year’s telethon, the hospital was able to purchase 34
new monitors for the NICU.
Children’s Hospital is one of the 21 charter hospitals that
participated in the first
CMN telethon, which
took place May 28 and
29, 1983. Since 1983, the
local telethon has raised
almost $19 million, all
of which has remained
at Children’s Hospital for
the direct benefit of the
hospital and its patients.
Funds raised by
previous telethons
have been used to
purchase a magnetic
resonance imaging
(MRI) scanner along
with other radiology
and ultrasound
equipment, operating
room equipment, and
Lifeline vehicles, which
are mobile intensive care
units that provide neonatal and pediatric transport. This equipment
and technology enables the hospital to continue providing the best
pediatric health care available to children in this region.
Children’s Hospital would like to thank everyone who generously
gave their time and money to make the 2003 telethon so successful.
Children’s Hospital extends its gratitude to many area companies,
including Goody’s,
Wal-Mart and
Sam’s Club, who
presented the hospital
with substantial
donations they raised
throughout the year.
In addition, the East
Tennessee community
raised a record-
breaking $268,823
through telephone pledges during the 22-hour broadcast, made
possible by the more than 516 volunteers who gave part of their
weekend to answer phones during the telethon.
Children’s Hospital is indebted to the news team and production
crew of WBIR-TV Channel 10 for being a vital part of the telethon
for 21 years. They once again demonstrated their extraordinary
support for Children’s Hospital and the children of this region.
by Genny Kirchner, Communications Specialist