2. Ground roles for the presentation
2
Switch off mobiles.
Stop side talking.
No smoking.
Be positive.
Discussion at the end of each slide.
3. Agenda
3
Facts.
Listening and hearing.
Importance of listening.
Why be A good listener.
Reasons why we do not listen.
Types of listening.
Barriers, bad habits to listening
Active listening.
Conclusion.
4. Facts
4
More than 35% of businesses think
listening is a top skill for success.
Less than 2% of people have had
formal education with listening.
6. Listening & Hearing
6
Hearing: Hearing is With the Senses.
Ears pick up sound waves which are
then transported to your brain.
Listening: Listening Is With the Mind.
Communication process and, to be
successful, is an active process
7. Importance Of Listening
7
Listening to others is an elegant art.
Good listening reflects courtesy and good
manners.
Listening carefully to the instructions of
superiors improve competence and
performance.
8. Importance Of Listening
8
Listening is the most powerful form of
acknowledgment.
Listening reduces stress and tension.
Listening creates acceptance and
openness.
Listening promotes being heard.
Listening builds stronger relationships.
9. Importance Of Listening
9
Good listening skill can improve social
relations and conversation.
Listening is a positive activity rather than a
passive or negative activity.
10. Why Be A Good Listener?
10
Needs of the Speaker…
To be recognized and remembered.
To feel valued.
To feel appreciated.
To feel respected.
To feel understood.
To feel comfortable about a want or
need.
11. 5 Basic Reasons why (We Do Not Listen)
11
Listening is hard work.
Competition.
The rush for action.
Speed differences (125 wpm v/s 1000 wpm).
Lack of training.
12. Silence Models
12
Anger and frustration silence.
Silence to listen to a lecture
or study.
Silence of boredom.
Silence of the inability to
understand the topic.
silence of appreciation or
respect.
13. Barriers To Effective Listening
13
1. Physiological Barriers Hearing problems,
Rapid thought
2. Environmental Barriers Physical
distractions.
14. Barriers To Effective Listening
14
3. Attitudinal Barriers Preoccupation, egocentrism,
fear of appearing ignorant, faulty assumptions
4. Sociocultural Barriers Cultural differences,
gender differences
5. Lack of Training
15. Bad Listening Habits
15
Criticizing the subject or the speaker.
Getting over-stimulated.
Listening only for facts.
Not taking notes or outlining everything.
Letting emotional words block message.
16. Types Of Listeners
16
Active listener.
Demonstrator listener.
Self-listener or selfish listener.
limited attention listener.
curious listener.
17. Types Of Listening
17
In terms of size: can be divided into
self-listening
between two individuals
hear mass.
In terms of the confrontation
Direct
Indirect
In terms of purpose:
exhibitor, Educational, directive, Recreational
18. Types Of Listening
18
In term of listener action;
Ignoring listening
Selective listening
Empathetic listening
Active listening
19. Ignoring Listening
19
Ignoring what the speaker say completely.
It is the worst type of listening.
20. Selective Listening
20
Listen only the portions of talk you want to listen and
don’t listen the other portions.
21. Empathetic Listening
21
It based on empathy.
Here the listener share the speaker his emotions and
feelings and problems.
22. Active Listening
22
The important type of listening.
In active listening, the receiver tries to
understand what feelings, thoughts, & beliefs
are being communicated and accepts it as the
person’s own.
Go inside the heart and the mind of the
speaker.
23. Active Listening
23
Active listening is an important feature of
successful persons.
In active listening, meaning and evaluation of
a message must take place before a listener
can respond to a speaker.
Our thought speed is much faster than speech
speed.
25. Step 1:encouraging
25
The purpose is to convey interest and to keep
the person talking.
To do this don’t agree or disagree. Use
noncommittal words in a positive tone of
voice.
Be aware of your body language!
26. Step 2:restating
26
The purpose is to show that you are listening and
understanding.
To do this, restate the other’s basic ideas using your
own words.
“If I understand you, you are saying…”
Be aware of your body language!
27. Step 3:reflecting
27
Reflect what is said (in your words).
Reflect feelings.
Reframe
Move toward problem solving.
28. Step 4:summarizing
28
The purpose is to pull important ideas, facts, etc. together,
To do this restate, reflect and summarize major ideas and
feelings.
“These seem to be the key ideas you have expressed…,
Be aware of your body language!
