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Microsoft Project Server 2010
                                              Customer Solution Case Study




                                              Digital Security Firm Makes More Efficient,
                                              Data-Driven Decisions About IT Projects


                                              “With Project Server 2010, we can manage the entire
Customer:Nagra                                life cycle of the project, from the project request all the
Website:www.nagra.com/dtv
Customer Size:3,000 employees
                                              way through to tracking benefits.”
(Kudelski Group)                                                                             Pascal Paltz, Head of the IT Project Office, Nagra
Country or Region:Switzerland
Industry:Media and entertainment—
Radio, television, cable and satellite        The Nagra IT departmentneededmore transparency in making
Partner:Kennebec Group                        decisions abouta growing number of project requests. To that
Partner Website: www.kennebec-
group.com                                     end, it implemented Microsoft Project Server 2010, which
                                              integrates portfolio planning with project management. With
Customer Profile
Nagra, a division of the Kudelski Group,      Project Server 2010, Nagra now can manage projects from
provides technologies for digital             request to benefits tracking, has improved the quality of data
television. Based in Cheseaux,
Switzerland, the Kudelski Group had 2010      collected in proposals, and has increased project managers’
revenues of 1 billion Swiss francs            productivity.
(U.S.$1.2 billion).
                                              Business Needs
Software and Services                         Nagra, a division of the Kudelski Group,            However, Nagra was concerned about its
  Microsoft Server Product Portfolio          provides digital security and convergent            processes for choosing new projects. “The
  − Microsoft Project Server 2010             media solutions for digital television.             way that IT made decisions about which
  − Microsoft SharePoint Server 2010          Based in Cheseaux, Switzerland, the                 projects to pursue lacked transparency,”
  Microsoft Project Professional 2010         Kudelski Group employs about 3,000                  says Pascal Paltz, Head of the IT Project
  Technologies                                people. Its 2010 revenues were 1 billion            Office at Nagra. Thus, other departments
  − Microsoft Project Web App                 Swiss francs (U.S.$1.2 billion).                    struggled to understand why their projects
                                                                                                  would get selected or rejected.
Hardware                                      The Nagra IT department supports digital
  Dell PowerEdge R905server computers         television activities with a variety of             Indeed, the department’s portfolio
  HP ProLiantBL685c G7 server                 projects, some infrastructure or integration        management processes were vague and
  computers                                   projects sponsored by IT itself and others          cumbersome. The Nagra IT staff logged
                                              sponsored by departments such as                    and tracked project requests using a
                                              Research & Development (R&D) or Sales.              custom-designed spreadsheet in Microsoft
For more information about other              Nagra has long used Microsoft Office                Office Excel 2003 spreadsheet software
Microsoft customer successes, please visit:   Project Server 2007 to manage 1,100                 and a template in Microsoft Office Word
www.microsoft.com/casestudies                 projects, 100 of which were in IT.                  2003. “It was difficult, with a single
template, to validate that we had all the                       Projects proposed toNagra IT now go              Manage Entire Project Life Cycle
required information at a sufficient level of                   through formalized stage gates in Project        “With Project Server 2010, we can manage
quality,” Paltz says. Such poor information                     Server 2010, including one to consider           the entire lifecycle of the project, from the
hampered decision making.                                       developing a business case and another to        project request all the way through to
                                                                evaluate that business case. A project           tracking benefits,” Paltz says. The
Nagra sought a way to improve its project                       sponsor and project manager develop the          integration of portfolio management and
selection and the tracking of its project                       business case using customized templates         project management overcame the
portfolio.                                                      that collect specific information about          company’s initial concern about Office
                                                                expected project resource requirements,          Project Portfolio Server 2007. Increased
Solution                                                        timelines, and benefits. Projects that are       transparency automatically provides
In July 2008, Nagra investigated Microsoft                      selected can then be compared with the           executives and other departments with
Office Project Portfolio Server 2007. “Our                      business case throughout their life cycles.      valuable information on portfolio
proof of concept showed that the tool                                                                            selections and ongoing projects.
corresponded to our needs for portfolio                         Paltz has eliminated the spreadsheets and
management,” says Paltz. “But we were                           Microsoft Office Word templates formerly         Improve Data Quality for Proposed
concerned about its integration with Office                     used in project evaluations. He and project      Projects
Project Server 2007.” As a result, the                          managers can evaluate and report on              With refined and standardized processes,
company decidedagainst the software.                            projects directly from either the full client,   formalized gates, and templates
                                                                Microsoft Project Professional 2010, or the      customized to its business needs, Nagra
In October 2009, Nagra IT decided to                            web client, Microsoft Project Web App.           can make more informed decisions about
redesign its project portfolio management                       Next year, Nagra will compile the IT             proposed projects. “With Project Server
processes. Over the next year and a half, the                   department project budget using Project          2010, we have improved the quality of
company worked with the Kennebec Group,                         Server 2010 rather than spreadsheets.            data collected in the business case when
a Microsoft partner specializing in project                                                                      projects are proposed,” Paltz says. “And by
and portfolio management and governance                         Paltz also uses data on the skills needed        formalizing the process of defining the
solutions.To support those new processes,                       for proposed projects to manage long-            business case with Project Server 2010, we
in March 2011 NagraIT implemented Project                       term organizational capacity. “With Project      can create a more consistent long-term
Server 2010 and Microsoft SharePoint                            Server 2010 we can have more confidence          project roadmap.”
Server 2010. The software runs on a                             in our longer-term roadmap,” Paltz says.
virtualized server farm of Dell PowerEdge                                                                        Raise Productivity of Project Staff
R905 and HP ProLiant BL685c G7 server                           Two other departments at Nagraare now            Nagra has used Project Server 2010 to
computers. The solution was                                     in the process of implementing Project           improve the productivity of project
initiallydeployedto about 100 IT users,                         Server 2010 for both project and portfolio       managers. Paltz says, “To take one
although it is configured to support up to                      management. “I’m pleased that our                example, in developing the budget, Project
3,000 usersto accommodate growth.                               example convinced them to use the same           Server 2010 is saving us a month’s worth
                                                                approach and tool,” Paltz says.                  of effort on the part of two people.” The
Project Server 2010 is built on SharePoint                                                                       most significant productivity enhancement
Server 2010, and Nagra takes advantage of                       Benefits                                         is the link between Project Server 2010 and
that interoperation. Each project is linked to                  Nagra is using Project Server 2010 to            SharePoint Server 2010. “Because Project
a SharePoint site. The project type                             support the entire project lifecycle,            Server 2010 is built on SharePoint Server
determines which SharePoint template is                         improve the quality of data on proposed          2010, we can design schedules, workflows,
used to set up schedules, workflows,                            projects, and increase project staff             and other SharePoint templates for each
reports, issue registers, risk registers, and                   productivity through better use of               project type, rather than having one set of
other project documents.                                        templates and efficient procedures.              templates for all project types,” Paltz says.




This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS
SUMMARY.

Document published September 2011

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Nagra - Project Server 2010 Case Study

  • 1. Microsoft Project Server 2010 Customer Solution Case Study Digital Security Firm Makes More Efficient, Data-Driven Decisions About IT Projects “With Project Server 2010, we can manage the entire Customer:Nagra life cycle of the project, from the project request all the Website:www.nagra.com/dtv Customer Size:3,000 employees way through to tracking benefits.” (Kudelski Group) Pascal Paltz, Head of the IT Project Office, Nagra Country or Region:Switzerland Industry:Media and entertainment— Radio, television, cable and satellite The Nagra IT departmentneededmore transparency in making Partner:Kennebec Group decisions abouta growing number of project requests. To that Partner Website: www.kennebec- group.com end, it implemented Microsoft Project Server 2010, which integrates portfolio planning with project management. With Customer Profile Nagra, a division of the Kudelski Group, Project Server 2010, Nagra now can manage projects from provides technologies for digital request to benefits tracking, has improved the quality of data television. Based in Cheseaux, Switzerland, the Kudelski Group had 2010 collected in proposals, and has increased project managers’ revenues of 1 billion Swiss francs productivity. (U.S.$1.2 billion). Business Needs Software and Services Nagra, a division of the Kudelski Group, However, Nagra was concerned about its Microsoft Server Product Portfolio provides digital security and convergent processes for choosing new projects. “The − Microsoft Project Server 2010 media solutions for digital television. way that IT made decisions about which − Microsoft SharePoint Server 2010 Based in Cheseaux, Switzerland, the projects to pursue lacked transparency,” Microsoft Project Professional 2010 Kudelski Group employs about 3,000 says Pascal Paltz, Head of the IT Project Technologies people. Its 2010 revenues were 1 billion Office at Nagra. Thus, other departments − Microsoft Project Web App Swiss francs (U.S.$1.2 billion). struggled to understand why their projects would get selected or rejected. Hardware The Nagra IT department supports digital Dell PowerEdge R905server computers television activities with a variety of Indeed, the department’s portfolio HP ProLiantBL685c G7 server projects, some infrastructure or integration management processes were vague and computers projects sponsored by IT itself and others cumbersome. The Nagra IT staff logged sponsored by departments such as and tracked project requests using a Research & Development (R&D) or Sales. custom-designed spreadsheet in Microsoft For more information about other Nagra has long used Microsoft Office Office Excel 2003 spreadsheet software Microsoft customer successes, please visit: Project Server 2007 to manage 1,100 and a template in Microsoft Office Word www.microsoft.com/casestudies projects, 100 of which were in IT. 2003. “It was difficult, with a single
  • 2. template, to validate that we had all the Projects proposed toNagra IT now go Manage Entire Project Life Cycle required information at a sufficient level of through formalized stage gates in Project “With Project Server 2010, we can manage quality,” Paltz says. Such poor information Server 2010, including one to consider the entire lifecycle of the project, from the hampered decision making. developing a business case and another to project request all the way through to evaluate that business case. A project tracking benefits,” Paltz says. The Nagra sought a way to improve its project sponsor and project manager develop the integration of portfolio management and selection and the tracking of its project business case using customized templates project management overcame the portfolio. that collect specific information about company’s initial concern about Office expected project resource requirements, Project Portfolio Server 2007. Increased Solution timelines, and benefits. Projects that are transparency automatically provides In July 2008, Nagra investigated Microsoft selected can then be compared with the executives and other departments with Office Project Portfolio Server 2007. “Our business case throughout their life cycles. valuable information on portfolio proof of concept showed that the tool selections and ongoing projects. corresponded to our needs for portfolio Paltz has eliminated the spreadsheets and management,” says Paltz. “But we were Microsoft Office Word templates formerly Improve Data Quality for Proposed concerned about its integration with Office used in project evaluations. He and project Projects Project Server 2007.” As a result, the managers can evaluate and report on With refined and standardized processes, company decidedagainst the software. projects directly from either the full client, formalized gates, and templates Microsoft Project Professional 2010, or the customized to its business needs, Nagra In October 2009, Nagra IT decided to web client, Microsoft Project Web App. can make more informed decisions about redesign its project portfolio management Next year, Nagra will compile the IT proposed projects. “With Project Server processes. Over the next year and a half, the department project budget using Project 2010, we have improved the quality of company worked with the Kennebec Group, Server 2010 rather than spreadsheets. data collected in the business case when a Microsoft partner specializing in project projects are proposed,” Paltz says. “And by and portfolio management and governance Paltz also uses data on the skills needed formalizing the process of defining the solutions.To support those new processes, for proposed projects to manage long- business case with Project Server 2010, we in March 2011 NagraIT implemented Project term organizational capacity. “With Project can create a more consistent long-term Server 2010 and Microsoft SharePoint Server 2010 we can have more confidence project roadmap.” Server 2010. The software runs on a in our longer-term roadmap,” Paltz says. virtualized server farm of Dell PowerEdge Raise Productivity of Project Staff R905 and HP ProLiant BL685c G7 server Two other departments at Nagraare now Nagra has used Project Server 2010 to computers. The solution was in the process of implementing Project improve the productivity of project initiallydeployedto about 100 IT users, Server 2010 for both project and portfolio managers. Paltz says, “To take one although it is configured to support up to management. “I’m pleased that our example, in developing the budget, Project 3,000 usersto accommodate growth. example convinced them to use the same Server 2010 is saving us a month’s worth approach and tool,” Paltz says. of effort on the part of two people.” The Project Server 2010 is built on SharePoint most significant productivity enhancement Server 2010, and Nagra takes advantage of Benefits is the link between Project Server 2010 and that interoperation. Each project is linked to Nagra is using Project Server 2010 to SharePoint Server 2010. “Because Project a SharePoint site. The project type support the entire project lifecycle, Server 2010 is built on SharePoint Server determines which SharePoint template is improve the quality of data on proposed 2010, we can design schedules, workflows, used to set up schedules, workflows, projects, and increase project staff and other SharePoint templates for each reports, issue registers, risk registers, and productivity through better use of project type, rather than having one set of other project documents. templates and efficient procedures. templates for all project types,” Paltz says. This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Document published September 2011