Why choose between presentations when you can come to one FEAST? Future & Emerging Access Services Trends (FEAST) gives you multiple speakers and topics in one 90 minute session. Hear practitioners and experts discuss what's new or just around the corner in circulation, shelving, reserves, interlibrary loan, offsite storage and more in short seven minute courses. Fresh and timely. Never frozen. There's always plenty to choose from at the FEAST!
6. Mobile Madness : Mobile Apps
for Access Services
Presented by Chelle Batchelor
Access Services Librarian
UW Bothell / Cascadia Community College
Campus Library
12. Resource List
Augmented Reality Shelfreading App‐ in development at Miami University's Augmented Reality Research Group
• Blog post by Audrey Watters on ReadWriteWeb:
http://www.readwriteweb.com/archives/awesome_augmented_reality_app_could_save_librarian.php
• MUAARG web page: http://www.users.muohio.edu/brinkmwj/ar/index.html
• Youtube Video Demo: http://youtu.be/NgZVI630SsI
QR Codes in the Library
• My favorite QR generator: http://www.qrstuff.com/
• Readers (iPhone and Android compatable) : Quickmark ($.99), or Scanlife (free)
• Ashford, Robin. "QR codes and academic libraries: Reaching mobile users." College & Research Libraries News,
November 2010. http://crln.acrl.org/content/71/10/526.full
• Examples on the Library Success wiki: http://www.libsuccess.org/index.php?title=QR_Codes
• QR in Libraries Blog: http://qrinlibs.blogspot.com/
PDF documents
• Demonstration of DocScanner on Youtube: http://youtu.be/BC2SwL4lkkY
• DocScanner App web page: http://www.docscannerapp.com/
Worldcat Apps and Developer Opportunities with Worldcat API
• Worldcat for Mobile: http://www.worldcat.org/mobile/default.jsp
• Redlaser with Worldcat video demo: http://youtu.be/fDv1cAYR5wc
• Developer Network: http://www.oclc.org/developer/
14. Off-site Storage
Current Issues and Trends
June L. DeWeese
University of Missouri
15. Duplication and weeding in
cooperatively owned facilities
• Last copy ownership and
accreditation issues
• Lost or damaged items
• Return of items to home
campus
• Weeding after depositing
16. Planning for the end of space in
current facility
• All facilities run out of space
sometime
• Build or lease
• Joining a regional facility
17. Handling a large influx of
material on a short deadline
• Closing of a branch library
• Renovation of a library
19. Overarching issues that always
are with us…
• Safety
• Turnaround time
• Fill Rate
• Budgets
• Staffing
• Equipment and
replacement of obsolete
Photos and assistance by James Keyzer-Andre, Manager, UM Libraries Depository.
22. Reference librarians
off the desk
Decreased/flat
numbers =
consolidation
One stop shopping
Budget savings
It’s a trend…..
23. Services on different floors
◦ Reference on entrance floor, not visible from
entrance
◦ Circulation one floor up, off the beaten path
Services flat/dropping
Customer-driven and innovative culture
Strong administrative support
…that we joined in on
24. Circulation(3rd floor): checkouts, laptop
loans, reserves, book drops, learning
commons help, stacks assistance,
directional
Reference(2nd): information, directional,
stacks assistance
Learning commons (2nd): printer and
bizhub help, other public desktop support
The players
25. To the Merged Desk Moved to Other Areas
Circulation Laptop loans
◦ Moved to Music Media
Reference Reserves
◦ Moved to Music Media
Library
Learning Commons
Stacks Team
◦ Now separate from circ
team
Coming Together: Who was
involved…and who was not
26. Timeline of less
than 1 year (Oct
2009 – Aug 2010)
Focus on design &
becoming
operational, less on
team building
Full speed ahead…
32. Services Division
•Access Services
•Library Service Desk
•Stacks
•ILL
•Branch Libraries & Reserves
•Collection Develop.
•Data and GIS Services
•Learning Commons
•Reference / Instruction
•Humanities
•Area Studies
•Sciences
•Social Sciences
A Wide Range of Teams
33. Circulation Reference
Centralized Community managed
management of schedule
schedule Shared responsibility
1/13 student staff Very low turnover
ratio Mentored training,
High turnover minimal docs
Documented, Communication:
organized training email, blog
Communication:
email, learnlink
A range of approaches
34. Integrated Separate
Services Admin
◦ Circulation – all staff ◦ Core staff on separate
trained in basics teams
◦ Scanner/printer help Tasks
◦ Directional/stacks asst. ◦ Scheduling
Tasks ◦ Supply ordering
◦ Handouts, signs Services
◦ Advanced circulation
◦ Advanced learning
commons
◦ In-depth reference
The wait and see approach
35. Focus on consistent, regular service through
transition
Regular team meeting – members from Service Desk,
Reference/Instruction, Learning Commons Teams
Work with Library HR on Team Building– Storming,
Norming, Performing
Sharing visions, goals
New team leader in Nov
Coming together
36. Challenge of consistent communication
One-way “cross-training” – leads to uneven
skills
Focus on the desk – collective vs centralized
Differing expectations for different staff
Adjustment to new team, new space, new
manager, large desk community (40-50)
…and apart
37. Possible integrations: scheduling, training
Reference cross-training, new ILS training
Patron intelligence/data (Desk Tracker,
comment cards)
Staffing model – new model for new desk
–new position
◦ Existing staffing model: 1 reference, 1 circ
supervisor, 1-2 students
Next steps…
38. Recognition that
this is an ongoing
process
Working with Emory
Faculty/Staff
Assistance Program
Off-campus retreat
Lunch & a party!
Team building goes on
44. Delivery Services to the
Global Network University
Sydney Thompson
Delivery Services Librarian
New York University Division of Libraries
ALA Annual Conference: New Orleans, 2011
45. NYU Global Network University
• NYU is now “in and of the city” and “in and of the
world.”
• NYU New York is the original “portal campus” and
NYU Abu Dhabi is our second.
• 10 “international academic centers”: in Accra, Ghana;
Berlin, Germany, Buenos Aires, Argentina; Florence,
Italy; London, England; Madrid, Spain; Paris, France;
Prague, the Czech Republic; Shanghai, China; and
Tel Aviv, Israel.
• 27 additional summer session locations (rotating)