2. what is a brand?
logo
trademark
visual manifestation
strap-line / tag-line
a brand is a collection of
thoughts and feelings
that customers have
about a particular
product or service
3. why branding is important
recognition
differentiation
loyalty
relevance
focus
6. visual literacy
tv advertising
growth of printed materials
the media
the internet
within three seconds of seeing a person for
the first time we have decided their:
• social status, politics, education, religion,
sexuality, friendliness / approachability, aptitude
7. sensation transference &
impression management
People trust what they see before they trust what they
hear, touch, feel, taste (Louis Cheskin)
People give an assessment of something they might buy … without
realising it they transfer sensations or impressions that they have
about the packaging of the product to the product itself … most of
us don’t make a distinction – on an unconscious level – between
the package and the product. The product is the package and the
product combined (Malcolm Gladwell, Blink, 2005)
A process by which people in social situations manage the setting
and their dress, words and gestures to correspond to the
impressions they are trying to make or the image they are trying to
project (A definition of Impression Management – The Presentation of Self in Everyday
Life, Erving Goffman)
8. personal branding is …
authentic
consistent
my definition:
“personal branding unites your
passions, strengths, skills, behaviours, attitudes
and core values in a focussed message. It makes
you instantly recognisable, differentiates your
uniqueness, builds a loyal following and makes
you relevant to your target audience”
13. first impressions
38% tone pitch and
55% appearance pace of your voice
and body language
7% words /
content
14. ongoing perception
10% doing your job
30% the quality of
the work you
produce
30% appearance
and body
language
30% being seen
to be doing a
good job
25. what next?
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Why branding is importantit helps customers recognise your product or service it differentiates your product or service from your competitorsit helps build a loyal customer baseit helps customers and staff understand what your service is all aboutit makes what you have to offer relevant to particular target markets it enables you to focus your marketing message
creating congruency to build credibility deliver on all = congruenceExample: The alternative accountant
In small groupsIt has been said that your personal brand is not what you say about yourself, but what someone else says about you when you leave the roomIdentify 5 words to describe your personal valuestrusted / trustworthycost-effectiveprofessionalambitiousmoderncreativeThat’s stage 1! Stage 2 is to get at least 3 (better with 5) people to describe you in 5 words – do your actions / behaviours (the real you) match your vision of yourself?Wordle.net
Your visual identity must be used consistently in person and across all media
Develop your vocal range and delivery and find opportunities to ‘perform’Present with clarity, confidence, conviction, credibility and impactAFTERS
“Your customers are writing about your products on blogs and recutting your commercials on YouTube. They’re defining you on Wikipedia and ganging up on you in social networking sites like Facebook. These are all elements of a social phenomenon – the groundswell – that has created a permanent, long-lasting shift in the way the world works. Most companies see it as a threatou can see it as an opportunity.”Groundswell - Charlene Li & Josh Bernoff, 2008
it enables customers to recognise you as a potential supplier / employee – immediate recognition / does what it says on the tinit differentiates you from your competitors – what makes one accountant better than another?it helps build loyalty – customer loyalty means they keep coming back – easier to keep than to find newit helps customers understand and buy into your core valuesit makes what you have to offer relevant to your target marketit enables you to focus your personal marketing message