How to receive foreign guests

貴賓接待志工課程接待英文授課講師 : 陳其芬國立高雄第一科技大學應用英語系副教授 2011 年 10 月 22 日 2011 高雄市政府 i-Volunteer 國際志工聯盟

Before we start... ,[object Object],[object Object],[object Object]

Research studies show... ,[object Object],[object Object],[object Object],[object Object]

So, what we need to remember is... ,[object Object],[object Object],[object Object]

Contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Part I. How to be a professional receptionist?

A receptionist is also a ... ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Guidelines: 5 Ps’ ,[object Object],[object Object],[object Object],[object Object],[object Object]

Part II. What kind of English should we speak?

Statistics shows... ,[object Object],[object Object]

Use Good “International English” ,[object Object],[object Object],[object Object],[object Object]

Part III. How to communicate with foreign guests?

[object Object],[object Object],[object Object],[object Object]

SOFTEN Our Communication Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Be a good listener! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Take good control of the conversation ,[object Object],[object Object],[object Object],[object Object],[object Object]

Part IV. Verbal communication when receiving foreign guests / visitors

A. Forms of address ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

B. Greetings & Replies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

C. Introducing yourself ,[object Object],[object Object],[object Object],[object Object],[object Object]

D. Making small talk (1) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

D. Making small talk (2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

E. Offering help ,[object Object],[object Object],[object Object]

F. Freshening up ,[object Object],[object Object],[object Object],[object Object],[object Object]

G. Taking the visitor to his/her hotel or the company ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

H. Giving directions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

I. Making suggestions and invitations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

J. Responding to suggestions and invitations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

K. Asking for clarification ,[object Object],[object Object],[object Object],[object Object]

L. Troubleshooting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

M. Showing empathy ,[object Object],[object Object],[object Object],[object Object]

N. Taking responsibility ,[object Object],[object Object],[object Object],[object Object],[object Object]

O. Saying how the problem will be solved ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

P. Taking action ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Q: Making requests ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

R. Closing a conversation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Be careful with ... ,[object Object],[object Object],[object Object],[object Object],[object Object]

Examples of confusing or inappropriate sentences ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Situations ,[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],Questions?

How to receive foreign guests

Empfohlen

Empfohlen

Weitere ähnliche Inhalte

Was ist angesagt?

Was ist angesagt? (20)

Ähnlich wie How to receive foreign guests

Ähnlich wie How to receive foreign guests (20)

Kürzlich hochgeladen

Kürzlich hochgeladen (20)

How to receive foreign guests

Hinweis der Redaktion