Having problems convincing your stakeholders to try DevOps? Confused about how DevOps can work at scale? Or even just wondering where to start with DevOps? Don’t worry you aren’t the only one! Imagine being the business owner of an application that was the complete antithesis of Continuous Delivery i.e. no delivery ever! Ok, that might be a slight exaggeration. Let’s just say the realisation of benefits from projects developed on this application were few and far between. You are presented with Agile - a silver bullet - and you wait, and you wait and you wait, but the magic doesn’t happen. Eventually someone starts a conversation about “agile technical practises”, finally you know the spell to cast to make the magic carpet fly, or so you would think….. If you want to hear the rest of the story you will just have to attend this session. Set in the context of an Enterprise Data Warehouse, this session will tell the story of how a scaled agile adoption created the case for change and subsequent implementation of DevOps practices. This tale from the trenches will provide insights into both the mistakes made along the way and the ideas that made all the difference, in completely transforming the delivery capability of the organisation. Presented at Lean Kanban Central Europe in Munich, November 2015.

1. Em Campbell-Pretty
Partner, Context Matters
@PrettyAgile
www.prettyagile.com
au.linkedin.com/in/ejcampbellpretty/
em@contextmatters.com.au
The Magic Carpet Ride:
A business perspective
on DevOps

2. Photo sourced from: https://flic.kr/p/i6yPvN

5. Photo sourced from: https://flic.kr/p/hmEwG

6. Feasibility
Business
Requirements
Document
Business
Case Approval
Requirements
Definition
Document
System
Requirements
Specification
Build & Test
User
Acceptance
Test

10. Photo (https://flic.kr/p/FryLL) by Harold Walker CC BY-NC 2.0

14. https://flic.kr/p/7cVLPz

15. FEBRUARY
MAY
AUGUST
OCTOBER
NOVEMBER

17. Image source: http://skycoach.be/2009/01/28/project-retrospective/rsen

18. What is the biggest impediment to delivery?
Agile without
Technical Practices:
Just doesn’t cut it!
Availability of
environments
Technical
Debt
Access to
data
Automated
Deployments
Continuous
Integration

19. Image sourced from: http://www.questteam.com/classroom/support_team_boot_camp.html
Integration & Build Team

22. Dev Prod
≠

23. Photo sourced from: https://flic.kr/p/mh8PiH

24. 8 weeks
1 day

25. Photo scoured form: https://flic.kr/p/8ejM1e

27. Image source: https://flic.kr/p/6eR225

36. Image sourced from: https://flic.kr/p/qbVZib

38. Photo sourced from: https://flic.kr/p/54BACx

45. Direct the
Rider
FOLLOW THE
BRIGHT SPOTS.
SCRIPT THE
CRITICAL MOVES.
POINT TO THE
DESTINATION.
Motivate the
Elephant
FIND THE
FEELING.
SHRINK THE
CHANGE.
GROW YOUR
PEOPLE
Shape the
Path
TWEAK THE
ENVIRONMENT.
BUILD HABITS.
RALLY THE HERD.

46. SHRINK THE CHANGE

48. https://flic.kr/p/sD4TUm

51. Image source from: http://dev2ops.org/2010/02/what-is-devops/

52. www.prettyagile.com
CREATING A ONE TEAM CULTURE

53. www.prettyagile.com
MEET THE TEAM

54. www.prettyagile.com
Cycle time reduced from 1
year to less than 3 months
95% decrease in defects
Cost to deliver down 70%
Happy sponsors (NPS +50)
Happy teams (NPS +56)
Frequency of deployment
increased from quarterly to
weekly
RESULTS

55. www.prettyagile.com
• Improving CI/CD infrastructure is an investment and
sometimes the business has to foot the bill
• Treat your CI/CD tools with the same respect you treat
production code
• Business Change Management techniques can help
smooth the introduction of Devops practices.
• Devops is more than just culture, but you still can’t forget
about culture.
LESSONS LEARNT

56. Em Campbell-Pretty
Partner, Context Matters
@PrettyAgile
www.prettyagile.com
au.linkedin.com/in/ejcampbellpretty/
em@contextmatters.com.au
WANT TO KNOW MORE?
Check out my blog posts on:
• Launching the Release Train: http://bit.ly/launchingEDWART
• Switch in action: http://bit.ly/EDWSwitch
• Unity Hour: http://bit.ly/UnityHour
• The Haka Challenge: http://bit.ly/EDWHaka
• One Team Culture: http://bit.ly/Teams2Tribes