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Social Media Excellence
Building a Fan Base And Keeping
Them Engaged
Agenda
• The Rules Of Engagement
• 15 Engagement Tips And Tricks
• Timing Is Everything
• Promote Your Presence
• Make A Plan
THE RULES OF ENGAGEMENT
Social Media Excellence
Rule #1: Entertain Me
Rule #2: Help Me
Rule #3: Know Me
15 ENGAGEMENT TIPS AND TRICKS
Social Media Excellence
#1
Use KISS: Keep it
simple and
shareable
#2
Make your posts
short
(Research shows a 27%
increase in engagement
with posts of 80
characters long or
shorter)
#3
Post breaking
news
#4
Make your content
easy to share, like
and comment on
#5
Create events
#6
Share videos
#7
Share photos
(Images receive the
highest levels of
engagement)
#8
Share an
infographic
#9
Have real time
relevancy
#10
Ask questions
#11
Create
experiences
#12
Create promotions
#13
Offer expert tips
#14
Use the 80/20
rule: 80% of your
content adds
value. 20%
promotes your
business directly
#15
Celebrate your
fans and followers
#16
Have a clear call
to action (CTA)
“Don’t concentrate on
being liked. Share content
worth liking.”
- the oatmeal
TIMING IS EVERYTHING
Social Media Excellence
When To Post
• Think of your
audience
• Test and learn
© 2011 Recipe
How Often To Post
• Pages with a small fan
base, once a day to
three days a week
• Studies have shown
the #1 reason for
hiding/unliking a page
is the page posts too
often
• Take a test and learn
approach
Sources: Mari Smith, social media today
© 2011 Recipe
PROMOTE YOUR PRESENCE
Social Media Excellence
Promote With Email
• Include your social
icons in your email
where your customers
will consistently see
them
• Give your customers
an incentive to like or
follow you
© 2011 Recipe
Promote With Ads
• Platform ads
– Facebook
– LinkedIn
– Twitter
© 2011 Recipe
Promote On Website
• Social icons
• Social plugins
• Wibya/Visbli bar
© 2011 Recipe
Promote In Store
• Counter cards
• Window clings
• Brochures
© 2011 Recipe
MAKE A PLAN
Social Marketing Excellence
The 4 C’s
• Clarity
• Consistency
• Creativity
• Commitment
Clarity
• Objective
– Awareness
– Sales
– Research
– Customer service
• Metrics
• Budget
Consistency
• Your image
• Your personality
• Your presence
Creativity
• Get creative with your
content
• Make sure its
relevant, engaging,
memorable and
actionable
Commitment
• Posting regularly
• Engaging authentically
(a two way
conversation)
• Measuring often
• Making adjustments
• Rinse and repeat
Questions?
Thank You
Here’s To Engaging

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