The document discusses a case study of Snapshot Industries, a company experiencing challenges after a change in leadership. The new leader Jim has struggled to change the existing culture and utilize the expertise of existing employees. This has led to resignations, loss of knowledge, and drops in productivity and profits. Knowledge management principles need to be implemented, especially regarding the expertise of long-term employees, in order to efficiently capture, share, and leverage their knowledge and intellectual assets.

1. Case Presentation By ABM Anser Ullah Wafa Bawazir Zeinab Al-Sheikh Elchin Musayev

2. Snapshot I ndustry

5. Q1. Why did the expert see the problem as one linked with knowledge management?

7. Q2. Identify the types of knowledge that can be found in snapshot industries. Which elements are strategic knowledge. Tacit Explicit Expertise of old stuffs Predictable and routine work All departments are computerized Centralized records and personnel system

10. Q3. What could be done about this? Formal and Informal ways of communication Utilization of knowledge and expertise Transfer of knowledge through documentation Training for previous employees

11. Q4. Identify the reasons for the consultant’s concern over leadership. How has Jim’s leadership affected the business? Can you see some ways in which Jim could improve his practices? Inability to identify the goals Difficulties in changing the organizational culture Inefficiency in utilizing the skills and expertise

13. Q4. Can you see some ways in which Jim could improve his practices?