The soft skills in software

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This document appears to be from a workshop on soft skills in software presented by Evan Leybourn. It discusses various aspects of communication, collaboration, and cooperation. Examples include communicating concisely and non-verbally, the cultural aspects of collaboration, and how cooperation requires trust, skills, and negotiated outcomes. Interactive exercises are also referenced to demonstrate these soft skills in practice.

Business

@eleybourn
@eleybourn
The Soft Skills in Software
Evan Leybourn
Agile India 2016
A workshop for those working in complex environments

@DipeshPala
@eleybourn
Communication
is concise

@DipeshPala
@eleybourn
Can you answer a question in 7 words?
EXER C ISE

@DipeshPala
@eleybourn
Communication
is non-verbal

@DipeshPala
@eleybourn
Communication
is surprising

@DipeshPala
@eleybourn
Presentation karaoke
EXER C ISE

@DipeshPala
@eleybourn
Communication
is written

@DipeshPala
@eleybourn
A very large Oak was uprooted by the wind and thrown across a
stream. It fell among some Reeds, which it thus addressed:
"I wonder how you, who are so light and weak, are not entirely
crushed by these strong winds."
They replied, "You fight and contend with the wind, and
consequently you are destroyed; while we on the contrary bend
before the least breath of air, and therefore remain unbroken,
and escape.“
Stoop to conquer.
EXER C ISE

@DipeshPala
@eleybourn
Oak Press was once a synonym for hard-hitting journalism. With bureaus on four continents, they
had the morning broadsheet market cornered for over three decades. But, after years of declining
sales and bad management, Oak Press was placed into receivership.
Reed Media, an internet start-up, took the opportunity to acquire some of Oak Press's assets at a
bargain price. A representative from Oak Press met with the CEO of Reed Media over coffee, hoping
to educate the young executive as to the struggles they'd face in the modern media market. It was
the Oak Press rep, however, who was in for a surprise.
Upon hearing about Reed Media's two years of solid growth and expansion, the Oak rep asked,
“Readership is down, revenues are down... so how is it that you, the little guy, are still in the game?”
“You picked the wrong battle,” the Reed Media CEO replied. “You fought against inevitable change,
and it broke you. We, on the other hand, listened to our customers and adapted to suit their needs.
We bent under pressure, and remained unbroken.”
The Oak Press rep learned his lesson too late: sometimes, one must stoop to conquer.
EXER C ISE

@DipeshPala
@eleybourn
Collaboration
is cultural

@DipeshPala
@eleybourn
Collaboration :: Hofstede’s Power Distance Index
11 13
35 36
40
77
81
93 94
0
10
20
30
40
50
60
70
80
90
100

@DipeshPala
@eleybourn
What direction does time move?
QU ESTION

@DipeshPala
@eleybourn
Collaboration
needs trust

@DipeshPala
@eleybourn
Collaboration
needs skills

@DipeshPala
@eleybourn
Can you get everyone to the other side
of the room (safely)?
EXER C ISE

@DipeshPala
@eleybourn
Co-operation
is negotiating

@DipeshPala
@eleybourn
Co-operation
needs outcomes

@DipeshPala
@eleybourn
Split 1000₹ between you?
1. Competition,
2. Collaboration,
3. Avoidance,
4. Compromise, and
5. Accommodation
Thomas-Kilmann Questionnaire: Thomas, Kenneth W., and Ralph H. Kilmann.
Thomas-Kilmann Conflict Mode Instrument. Xicom, Incorporated, 1974.
EXER C ISE

@eleybourn
Evan Leybourn
IBM GBS
leybourn@sg.ibm.com
@eleybourn
slideshare.net/eleybourn
sg.linkedin.com/in/evanleybourn

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The soft skills in software

1. @eleybourn @eleybourn The Soft Skills in Software Evan Leybourn Agile India 2016 A workshop for those working in complex environments

2. @DipeshPala @eleybourn Communication is concise

3. @DipeshPala @eleybourn Can you answer a question in 7 words? EXER C ISE

4. @DipeshPala @eleybourn Communication is non-verbal

5. @DipeshPala @eleybourn

6. @DipeshPala @eleybourn

7. @DipeshPala @eleybourn Communication is surprising

8. @DipeshPala @eleybourn Presentation karaoke EXER C ISE

9. @DipeshPala @eleybourn Communication is written

10. @DipeshPala @eleybourn A very large Oak was uprooted by the wind and thrown across a stream. It fell among some Reeds, which it thus addressed: "I wonder how you, who are so light and weak, are not entirely crushed by these strong winds." They replied, "You fight and contend with the wind, and consequently you are destroyed; while we on the contrary bend before the least breath of air, and therefore remain unbroken, and escape.“ Stoop to conquer. EXER C ISE

11. @DipeshPala @eleybourn Oak Press was once a synonym for hard-hitting journalism. With bureaus on four continents, they had the morning broadsheet market cornered for over three decades. But, after years of declining sales and bad management, Oak Press was placed into receivership. Reed Media, an internet start-up, took the opportunity to acquire some of Oak Press's assets at a bargain price. A representative from Oak Press met with the CEO of Reed Media over coffee, hoping to educate the young executive as to the struggles they'd face in the modern media market. It was the Oak Press rep, however, who was in for a surprise. Upon hearing about Reed Media's two years of solid growth and expansion, the Oak rep asked, “Readership is down, revenues are down... so how is it that you, the little guy, are still in the game?” “You picked the wrong battle,” the Reed Media CEO replied. “You fought against inevitable change, and it broke you. We, on the other hand, listened to our customers and adapted to suit their needs. We bent under pressure, and remained unbroken.” The Oak Press rep learned his lesson too late: sometimes, one must stoop to conquer. EXER C ISE

12. @DipeshPala @eleybourn Collaboration is cultural

13. @DipeshPala @eleybourn Collaboration :: Hofstede’s Power Distance Index 11 13 35 36 40 77 81 93 94 0 10 20 30 40 50 60 70 80 90 100

14. @DipeshPala @eleybourn What direction does time move? QU ESTION

15. @DipeshPala @eleybourn Collaboration needs trust

16. @DipeshPala @eleybourn Collaboration needs skills

17. @DipeshPala @eleybourn Can you get everyone to the other side of the room (safely)? EXER C ISE

18. @eleybourn

19. @DipeshPala @eleybourn Co-operation is negotiating

20. @DipeshPala @eleybourn Co-operation needs outcomes

21. @DipeshPala @eleybourn Split 1000₹ between you? 1. Competition, 2. Collaboration, 3. Avoidance, 4. Compromise, and 5. Accommodation Thomas-Kilmann Questionnaire: Thomas, Kenneth W., and Ralph H. Kilmann. Thomas-Kilmann Conflict Mode Instrument. Xicom, Incorporated, 1974. EXER C ISE

22. @eleybourn Evan Leybourn IBM GBS leybourn@sg.ibm.com @eleybourn slideshare.net/eleybourn sg.linkedin.com/in/evanleybourn

Hinweis der Redaktion

2:00 How was your weekend in 7 words Summarize the previous sessions Daily stand-up in 7 words
What did you do yesterday?
2:10 7% words 38% inflection and tone 55% non-verbal Describe partner or silent movie
Eye contact – two peers, man and wife, junior and manager, father and daughter, teacher and student, passing on the street
2:15
http://www.istockphoto.com/stock-photo-15742269-blackboard-series.php?st=ee96d91
2:30 Writing is editing
10 minute swap to side
3:00
Aesop’s ???
Look ahead, look back, foresight, hindsight Chinese = down- down one WEEK
3:00
1.5 x steps As many people as possible People in red can fly the helicopters – everyone else just need to get to the other side
3:15 To eat more bacon? To order more? Double your sales?
5 whys
Write tactic on paper (hidden)

The soft skills in software

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