Presentation given by Manu Srivastava, eGovernments Foundation on August 3rd, 2011 at eWorld Forum (www.eworldforum.net) in the session Urban Governance and Infrastructure

1. A maturity model for urban eGovernance eGovernance for Urban Infrastructure eGovernments Foundation eGovernments Foundation

2. Infrastructure life cycle

3. Good Governance Ingredients of Good Governance Transparency & accountability Participatory Governance Data Driven Decision making Technology as an enabler in ensuring the above aspects for Quality Urban Infrastructure

4. Participatory Budgeting Community decides the how to allocate the municipal budget Involvement of Ward committees Open Collaboration platform

5. Participatory Planning Total Ward Budget: 85 Lakhs Widening of MG Road – 10 lakh. Constr. of SW Drains– 3 lakh. Footpath constr. – 4 lakh.

6. Participatory Planning Widening of M.G. Road – 10 lakh. Recommend? YesNo

7. Execution eTendering and eProcurement Contractor selection based on Performance based feedback from citizens Contractor rating Real time information on the work Actual v/s Planned Schedule Cost

8. Contractor Performance: Acme Constructions * Numbers in red denote Average for the ULB

9. Real time Information on Execution Work: Widening of MG Road Contractor Name: Acme Constructions %age complete: 60% Planned Date of Completion: August 20 Other Works by the same contractor Cost Incurred: 7 Lakh Budgeted Costs: 10 lakh

10. Feedback Grievance redressal system Citizen feedback on projects executed Monitoring Contractor/Work performance

11. Feedback on work Complaint Type: _Potholes on Road______ Complaint Details: _After the rains, huge potholes have appeared on the road causing accidents and traffic jams_ Feedback List of other complaints on this Road List of Works carried out on the Road

12. Key Message Community Participation for Assessing the needs Allocation of Funds Feedback on the Works Improves the Quality of Infrastructure Positive virtuous cycle Technology is a key enabler Internet Mobile

13. Thank You