MVP Open Day 2014 - Hacking Human Behaviour
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These are the slides from my talk about human behaviour and psychology, at the MVP Open Day 2014 in Barcelona.
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MVP Open Day 2014 - Hacking Human Behaviour
- 2. About me (Edin Kapić) • I’m a Developer • A techie, just like you • We don’t live in isolation • Family • Friends • Coworkers • Managers • Trial and Error • Costly way of learning • Take this course with a grain of salt @ekapic ekapic@gmail.com
- 3. Your skills • You have several traits and skills as a technical person • I will build on them to explain human behaviour High Intelligence Abstraction Problem- Solving Observation Reasoning Deduction
- 4. Crash course in human behaviour • Our Mind • Conscious vs Unconscious mind • Personality • Communication
- 5. Our Mind
- 7. Two additions to the Black-box model Inner State Subjective Filter
- 8. Our mind Hardware Firmware Operating System Applications Cortex Limbic System Brainstem Nervous System
- 10. Schools of Thought in Psychology Psychoanalysis (Freud) • Inner thoughts are what counts • Unconscious, ego, defense mechanisms Behavioralism (Skinner) • Only the observed behaviour is what counts • Conditioning, rewards Cognitivism (France) • There are both inner thoughts and observed behaviour • Perception, language, memory
- 11. The Conscious Mind • Consciousness • Being aware of ourselves and our environment • Defining characteristic of human mind • Conscious mind • Our psychic RAM memory • Preconscious mind
- 13. The Ego • Common sense • Mediates between • Instinctive (Id) • Moral values (Superego) • Defense mechanisms • Our mind “hates” cognitive dissonance
- 14. Defense Mechanisms • Driven by the unconscious mind but their response can be avoided Denial Regression Projection Acting Out Reaction Formation Repression Displacement Rationalization
- 15. Demo: Defense Mechanisms The project is not going well. Can’t you see? Don’t worry, it will be OK. DENIAL
- 16. States of Mind • Awake, conscious • Dreaming • Unconscious mind talking • Concentrated • Varies from person to person • “Flow” • Mihaly Csikszentmihalyi • Meditation, prayer • Using drugs or drinking
- 17. Mental fallacies • Our thinking process is prone to fallacies or irrational outcomes Evaluating probability Sunk cost fallacy Availability heuristic
- 18. • Gambler’s fallacy Evaluating probability
- 19. Sunk cost fallacy • You go to a cinema • You pay your ticket • The movie is very bad
- 20. Availability heuristic • “I can think of it, so it must be important”
- 21. Personality • Description of the unique characteristics of a single individual • Not a single trait but a combination • Evolves over time • Influences our behaviour
- 22. Types or Traits? Type theory Trait theory The Big 5
- 24. The Rest of Traits Openness to experience
- 25. The Rest of Traits Conscientiousness
- 26. Classifications of Personality • Hippocrates • Four humors • Karl Jung • Myers-Briggs type indicator (MBTI) • Type A / Type B • Enneagram
- 27. Personality in the Workplace • We bring our personality with us to the workplace • The workplace has different effects on different personality types/traits • We can adjust ... • But choosing when it’s worth it
- 28. Personality in the Workplace • Sometimes the traits don’t match • Understand the difference and find common language • Don’t confuse one trait for another
- 29. Communication
- 30. Communication Theory Channel Message Sender ReceiverEncoding Decoding Message
- 31. How Communication Works • SMCR model (David Berlo) Message • Speaking skills • Attitude • Knowledge • Culture • Social context Channel Sender Receiver• Content • Elements • Treatment • Structure • Code • Listening skills • Attitude • Knowledge • Culture • Social context • Hearing • Seeing • Smelling • Tasting • Touching
- 32. Beliefs and Stereotypes Belief A premise held true Stereotype Belief applied to a group
- 33. Demo: Beliefs in Communication Hi Jane! Have you seen the specs for the Feature X? How long it would take to implement it? Well, I have done an estimate and I am sure that it would take eight days. BELIEF Precision = Accuracy BELIEF Good estimation = Precision
- 34. Demo: Beliefs in Communication Hi Jane! Have you seen the specs for the Feature X? How long it would take to implement it? Well, I have done an estimate and I think that it would take between six and twelve days. Between six and twelve days? Why? The specs for the user permissions are somewhat vague and I think that there are some hidden assumptions there. We should confirm them to get a firmer estimate.
- 35. Types of Communication Verbal Conscious, affected by unconscious Non-verbal Unconscious, complementing conscious Written Conscious, precise
- 36. Non-Verbal Communication • Reinforces or weakens verbal communication • Unconscious activity • Culture-dependent • Body posture • Eye contact
- 37. Non-Verbal Communication • Gestures • Closeness / distance
- 38. Caveats • Communication is not symmetric • Sender: • “what I express” + “what I mean” • Receiver: • “what I receive” + “what I understand” • Consequences • What we say is not what they hear • We hear what we want to hear • Remedies • Active listening • Rephrasing and repeating
- 39. Demo: Misunderstanding How should we install this database system to our server? I’ll send you the installation instructions right now. No, I don’t want the installation instructions! I know how to find them!
- 40. Demo: Active Listening How should we install this database system to our server? What exactly is your concern? Do you want to know the installation steps for the database system? No, I am concerned about the impact it might have on our existing environment.
- 41. Defensive Triggers • Criticism perceived as a threat • Unconscious threat handling • Inhibits further communication • Decouple the person from the fact • When delivering criticism • When receiving criticism • You are not your code!
- 42. Communication in the Workplace • Ensure that your message is correctly understood • Be aware of your non-verbal language
- 43. Summary • We are almost never rational in our behaviour • But we can apply our conscious mind to detect unconscious behaviour paterns • Our personality influences our behaviour • But it doesn’t define it • Communication is much more than saying whay you want to say • Be sure to understand and be understood
- 44. More information • http://www.mindtools.com • http://personalitycafe.com
- 45. Thank you! • If you are interested in this topic, let me know • ekapic@gmail.com • @ekapic