1. Maximize your Enterprise Mobility &
Mobile Testing Strategy

2. Yoram Mizrachi
Siva Ganesan
Chief Technology Officer
Perfecto Mobile
Vice President and Global Head,
Assurance Services Unit, TCS
2
TCS Confidential. Provided under NDA. Copyright © 2013 TCS. All rights reserved.

3. Webinar Agenda
1
• Intro
2
• Mobile Market
Stats
• Extending
software quality
to mobile?
3
4
• Maximizing
mobile quality
strategy
• Real customer
mobile case study
• Perfecto and HP
UFT Mobile Demo

4. How do Top Enterprises go Mobile?
Enabling Enterprise Mobility
Extending Software Quality to Mobile
Perfectomobile
Mobile Testing Center of Excellence Group

5. Market Analysis
Various “mobile maturity” phases
Mobile Engagement
Mobile “KISS” requirement from end users and rich UI
abilities are promoting mobile engagement and
changes the way users interacts with the business
DevOps is stimulated by the hectic mobile market
More changes and faster
Keep up with the market need – on devices, platforms
Perfectomobile
Mobile Testing Center of Excellence Group

6. Engagement Language
Tap & Multi tap
Double / long tap
Click
Drag
Double
Swipe click
Right click
Pinch & zoom
Drag
Rotate
Type
Speak
Type
Rotate / Tilt
Snapshot
Authenticate
Locate
Communicate
Text Field set / get
Auto-complete / correct
Text Field click / get
Button/icon set
Radio / checkbox / on-off
Button/icon click
Combo select
Radio / List selection
Checkbox
Combo / List selection
Table
Popups
Table
Date / time
Menu selection
Stepper
QR / barcode scan
Securely approve
Exchange information
Speech recognition
Tabs
Voice identification
Popups
Date / time selection
Call / Answer
Groups
Message send / receive
tooltips
Community update
Contacts usage
Navigate
Perfectomobile
Mobile Testing Center of Excellence Group

7. Smartphones outsell basic feature handsets
(52% of the market)
Source: BBC
Perfectomobile
Mobile Testing Center of Excellence Group

8. Enterprise Mobility is Gaining Real Traction
Source:
Xcubelabs
Perfectomobile
Mobile Testing Center of Excellence Group

9. Mobile Maturity Phases
“Mobile is working for us, we
need more: Abilities, Features,
Projects and … resources”
“Improve the UX;
Mobile ALM as part of IT
governance”
Transform
“we need to have
something in
mobile…”
Engagements & Predictability
Grow
Processes, coverage and reliability
Run
What’s right for my workflow NOW
Perfectomobile
Mobile Testing Center of Excellence Group

10. Mobile Maturity Phases - Attributes
Transform
1.
2.
3.
4.
Grow
Run
1.
2.
3.
4.
Limited scale
Local resources
Limited budget
Limited IT involvement
Perfectomobile
1.
2.
3.
4.
5.
Mobile Engagements
UX Monitoring
Performance
Governance
Offshoring
Device coverage
Test suite coverage
Device administration
Continuous delivery
Mobile Testing Center of Excellence Group

11. Building Mobile Application Quality
Business
challenges
• Better user
experience
• Lowering delivery
cost
• Accelerated
delivery models
• Market dynamics
Solutions
Business value
• Leverage managed
device clouds
• Use real devices
under real
conditions
• Enable unattended
continuous testing
• Extend ALM
investment
• Raise quality
• Faster delivery
• Support current
processes
• Optimize
performance
• Shrink MTTR
Aligning strategy, organization, processes & tools
Perfectomobile
Mobile Testing Center of Excellence Group

12. The Solution
Application
(Develop and test)
Operation
(Monitor, ongoing support)
A scalable enterprise
grade mobile cloud
Organization
(Govern, scale and extend)
Perfectomobile
Mobile Testing Center of Excellence Group

13. Solution - The MobileCloud™ Platform

14. Spend on Consumer Mobility per Company
Source: The New Digital Mobile Consumer: How Large Companies Are Responding, TCS Global Trend Study, Sept. 2012
14
TCS Confidential. Provided under NDA. Copyright © 2013 TCS. All rights reserved.

15. Spend on Technologies and Services to
Respond to the Digital Mobile Consumer
$30.8M $28.6M
Energy
Telecommunications
$27.2M
Airlines
$22.3M
Automotive
Manufacturing
$20.6M
Banking,
Finance
Source: The New Digital Mobile Consumer: How Large Companies Are Responding, TCS Global Trend Study, Sept. 2012
15
TCS Confidential. Provided under NDA. Copyright © 2013 TCS. All rights reserved.

16. Key Customer Asks…
…and how TCS addresses them
PERFORMANCE
1
Most users expect apps to
start in less than 3 seconds
Comprehensive
performance
engineering
to reduce
performance
bottlenecks
16
TCS Confidential. Provided under NDA. Copyright © 2013 TCS. All rights reserved.

17. Key Customer Asks…
…and how TCS addresses them
VISIBILITY
2
App Rating Matters
End-to-end
usability testing
in a state-of-the-art
facility equipped with
necessary tools to
enhance user
experience
17
TCS Confidential. Provided under NDA. Copyright © 2013 TCS. All rights reserved.

18. Key Customer Asks…
3
…and how TCS addresses them
ROBUSTNESS
& RELIABILITY
Users want the application
to be contextual, robust,
reliable, simple and intuitive
Increased
test coverage with
right automation
tools
and our proven
framework to ensure
high quality mobile
application
18
TCS Confidential. Provided under NDA. Copyright © 2013 TCS. All rights reserved.

19. Mobile Test Strategy: Engineered for Success
Device
Spectrum
3rd Party
Services
Integration
Tools
Strategy
Network
Variation
Capacity
Planning
Application
Platform
Agile
Process
Testing
Services
Right
Skilled
Resource
19
TCS Confidential. Provided under NDA. Copyright © 2013 TCS. All rights reserved.

20. Success Story:
Large multinational Banking and Financial Services
company

21. Maximizing Enterprise Mobility with a
Mobile Testing CoE
C
O
N
T
E
X
T
• The customer is a US based multinational banking & financial services company
• Mobile channel was adopted across the enterprise for introducing self-service for its
end users
Business Requirements
IT Challenges
• Reliable and robust mobile application
• Shared infrastructure for multiple units
• Simultaneous mobile application releases
• Selection of target devices
• Faster time to market
• Remote accessibility across multiple
geographies
• Multiple mobile OS support (iOS, Android,
Windows, Blackberry)
• User Data Security
• Test automation and performance
monitoring
• Low cost
• Agile testing
21
TCS Confidential. Provided under NDA. Copyright © 2013 TCS. All rights reserved.

22. Maximizing Enterprise Mobility with a
Mobile Testing CoE
• Private Cloud at TCS location leveraging
Lab
Managers &
Support
Engineers
Perfecto Mobile technology in a
Build-Operate-Transfer mode
Domain
Knowledge
• Lab Management Office for smooth
Management
Office
operation, and seamless L1, L2, L3 support
• Roles and responsibilities, SLAs and
implementation of governance,
communication, escalation models.
Skilled
Associates
• Dedicated Service Line for
Functional Testing, Regression and
Automation Testing, Performance Testing
• Service Catalogue for on-demand testing
Industry
Experience
Best
Practices
Reusable Assets &
Frameworks
Continuous
Improvement
• Process Handbooks, User Manuals
7 concurrent projects
Early defect detection
Enhanced customer
experience
More test coverage with
early automation and
improved quality
22
TCS Confidential. Provided under NDA. Copyright © 2013 TCS. All rights reserved.

23. The TCS Way to Maximizing Enterprise Mobility

24. The 360° of Successful Mobility Assurance
Industry
Knowledge
Standardized
Approach
Extensive
Domain
Experience
Proven
Frameworks
Reusable
Assets
Quality
Assurance
Mobility
Assurance
Alliance
Partners
Process
Enablers
Technology
Integration
Co-innovation
Definitive Results
Immediate Deployment
Expedited
Implementation
Increased Efficiency
24
TCS Confidential. Provided under NDA. Copyright © 2013 TCS. All rights reserved.

25. Questions
Thank You
Contact:
• global.assurance@tcs.com
• info@perfectomobile.com
Visit us at:
http://www.tcs.com/offerings/assurance_services
http://www.perfectomobile.com
IT Services
Business Solutions
Consulting