Ed Kless' presentation from Insights 2009 on Issues List Management and how is can be used to replace time sheets in a professional knowledge firm.

1. GEN12 – Issues List Management (or How to Replace Time Sheets With Something That Actually Matters to Your Customers) Ed Kless

3. CPE Credit In order to receive CPE credit for this session you must be present for the entire session. Session code: GEN12 Recommended CPE credit = 1 Delivery Method = Group Live Field of Study = Specialized Knowledge and Applications Visit the Continuing Professional Education kiosks to enter CPE credit during the conference.

4. A Tale of Two Equations

5. What does the customer want?

6. Issues are not just the bad stuff

7. Your Feedback is Important to Us! Please complete the evaluation form for this session. Your feedback helps us improve future sessions and presentation techniques. Please include your session code on the evaluation form: GEN12 www.edkless.com Thank you for your participation.