With an extensive ICT network spanning the Dublin metropolitan area, Dublin City Council and its ICT team manage one of the most dispersed and mission critical networks in Irish Local Government with eircom as its managed services partner.

1. Dublin City Council
Case Study | Managed Network Services

2. 2 Case Study — Dublin City Council Case Study — Dublin City Council 3
Overview “All the elements we required
With an extensive ICT network spanning the
Dublin metropolitan area, Dublin City Council were there in the managed
and its ICT team manage one of the most service eircom proposed. The
dispersed and mission-critical networks in Irish
Local Government. Recognising that the most relationship between our own
cost-effective and ef cient way to manage key
network equipment and security services vital
team and eircom has proven
to business performance is through a managed very productive and we are
services partnership, Dublin City Council chose
eircom as its managed services partner.
continuing to realise the cost
bene ts of the managed
services model.”
Brian Curtis,
Head of ICT,
Dublin City Council

3. 4 Case Study — Dublin City Council Case Study — Dublin City Council 5
Mission Critical “An ICT estate like ours, which
Managed network services
has grown over a number
Like many of Europe’s largest local
government organisations, Dublin City
of years, has a scope and a
Council has a critical requirement for high complexity that make the task of
availability in its networking and security
infrastructure. providing a network equipment
With so many vital activities and applications
and security managed service
reliant on ICT - including nancial systems, challenging. We were extremely
city councillor meetings, organisational e-mail,
customer databases - Dublin City Council took pleased with how smoothly
the notable step of providing internal service level
and ef ciently eircom assumed
agreements with its own users, guaranteeing
service availability levels. management of these services
Dublin City Council was keen to nd a managed for us, and the service we
network and security services partner who could
not only guarantee maximum availability and
receive on an ongoing basis has
rapid issue resolution, but who also fully grasped been excellent. We’re looking
the business implications for Dublin City Council
of downtime. Cost ef ciency was another key forward to continuing the
deciding factor. Dublin City Council required its relationship.”
managed services partner to demonstrate that
out-sourced delivery of network and security
services would be more cost effective than in- Brian Curtis,
house management by Dublin City Council, Head of ICT,
who needed their teams to be freed up to focus
Dublin City Council
on strategic ICT projects. Dublin City Council
chose eircom to provide its managed network
equipment and ICT security services.
“All the elements we required were there in the
managed service eircom proposed,” said Brian
Curtis, Head of ICT for Dublin City Council.”The
relationship between our own team and eircom
has proven very productive and we are continuing
to realise the cost bene ts of the managed
services model.”

4. 6 Case Study — Dublin City Council Case Study — Dublin City Council 7
Behind the scenes
Networking and security infrastructure
There are six key elements to eircom’s managed service which highlight
the depth of collaboration between Dublin City Council and eircom:
Network monitoring and issue resolution:
eircom’s Network Operations Center (NOC) proactively monitors all Dublin City
Council network devices, allowing the rapid diagnosis and resolution of issues
including software updates, performance analysis and assessment. This ensures
that the Dublin City Council network supports its day-to-day business needs.
Field engineers on standby:
eircom eld engineers are on call for any on-site visits needed to repair
non-performing hardware. This comprehensive capability offers rapid coverage for
Dublin City Council across its dispersed estate
Dedicated service manager to maintain service quality:
eircom’s dedicated service manager analyses and reports to Dublin City Council
on key service issues, and ongoing recommendations for further service
improvements, giving Dublin City Council greater forward visibility and control of
its ICT investment.
Comprehensive tailored solution:
eircom’s managed security service encompasses management and troubleshooting
of rewalls, web content lters, and antivirus appliances
Proven methodologies:
eircom experts use proven methodologies to ensure an effective switch to eircom
of the managed services elements on the Dublin City Council network. Key steps
include extensive discovery activities (both in software and in person) to allow full
detection and documentation of all elements of the customer’s architecture. This
allows the eircom team to quickly understand the business impact and priority of
all elements to correctly prioritise maintenance and repair activities.
Leveraging the strengths of technology partnerships:
as the longest established Cisco Gold partner, eircom has developed an in-depth
understanding of the support processes of essential networking equipment
vendors including Cisco. For all managed services customers, eircom takes steps
to ensure the fastest possible issue resolution and equipment replacement from
vendors, to give maximum protection to the customer’s uptime and business.

5. Get In Touch
To nd out how eircom Managed Network
Services can bene t your business, please
contact your eircom account manager.
www.eircomforbusiness.ie