Managed network services for better business performance

1. eircom AssureNet
Managed network services for better business performance

2. 2 eircom AssureNet
Business today demands more
The most effective organisations in the From credit control to customer relationship
world are successful because they respond management, we focus on your most critical
to the specific challenges facing them in functions. We make it easier for you to
their industries. give the essential business functions top
priority – because we not only manage the
Meeting these extraordinary challenges communications network those functions
requires focus. eircom AssureNet, our depend on, we manage it in a way that makes
managed network service, offers you an IT business sense to you.
partnership that gives you back that freedom
to focus on your own business challenges.
Your productivity and your people are more
dependent than ever on your underlying
communications network. eircom AssureNet
is a managed network service that provides
the predictable, high-performance network
your business demands.

3. eircom AssureNet 3
More visibility You’re also empowered to keep your
business colleagues informed and manage
Imagine if, at a glance, you could check the their expectations, with frequent, proactive
network health of key business activities like updates from our engineering team on the
invoicing, credit card transaction processing, actions we are taking to resolve issues.
or your contact centre. That’s the vision that
inspired eircom AssureNet. We build your More assurance
managed network service customised for your
eircom AssureNet is built around a simple
business priorities – and we give you continual
principal: you decide the business activities
visibility into the service, so you can see clearly
that need greatest protection against
how your network investment is supporting
network disruption; we’ll help you deliver
your operational activities.
that assurance. ICT estates are growing
More control more complex and more business-critical.
We’ll help you achieve the calibre of network
eircom AssureNet delivers better control of performance that enables better business
the underlying network that drives your key performance.
activities. We proactively monitor and manage
all the interconnected components on your
business network that impact your key business
areas. Our engineers rapidly recognise and
resolve problems, such as slowly responding
business applications, network outages or
hardware failures across your ICT estate.

4. 4 eircom AssureNet
Contents & quick links

5. eircom AssureNet 5
Contents at a glance
Overview of eircom AssureNet
Key features – tailored for you 06
A business-focused managed network service 09
Real benefits for your business 10
24 × 7 × 365 service
Skilled engineers on site, around-the-clock 12
A single point of contact through to resolution 14
Powerful reporting capabilities 16
Why eircom AssureNet
Customers trust eircom AssureNet 20
Meet our team 22
Why choose eircom? 26

6. 6 eircom AssureNet
Key features – tailored for you
A managed network Tailored to your business priorities
service for your needs
We tailor your managed network service around
eircom AssureNet is designed to address the the critical business functions you define. This
issues that our customers tell us pose the means it’s easier for you and your management
biggest challenges to their business. team to see how your investment in network
infrastructure is being utilised to drive vital,
• Tailored to your business priorities revenue-impacting business functions.
• Faster resolution times and fewer outages Our monitoring and our remediation of
incidents on your network are all governed by
• Better configuration management your business priorities, so you can rest assured
that network events impacting your critical
• Performance reports that are
business functions are always recognised quickly
business-relevant
and resolved first.
• A partnership model you control

7. eircom AssureNet 7
Network map
MNS13-derry-bip-dsl
MNS10-letterkenny-bip-dsl MNS17-warsaw-bip-dsl
Ulster
MNS12-belfast-bip-dsl
MNS08-sligo-bip-dsl
MNS03-cavan-bip-dsl
MNS14-glasgow-bip-dsl
Connaught
MNS02-dundalk-bip-dsl
Leinster MNS18-berlin-bip-dsl
MNS04-athlone-bip-dsl
Si
MNS01-hq-bip-dsl
MNS15-manchester-bip-dsl
MNS01-hq-6509
MNS07-galway-bip-dsl
MNS16-london-bip-dsl
MNS06-limerick-bip-dsl
Munster
MNS05-waterford-bip-dsl MNS19-paris-bip-dsl
MNS09-cork-bip-dsl
MNS20-madrid-bip-dsl
Faster resolution times and Better configuration management
fewer outages
We understand how important it is to our
Using predictive analysis and event correlation, customers to keep track of and better control
our engineering team can pro-actively recognise the configuration files which manage all their
and resolve issues before they impact your network attached devices.
network performance and your business.
The devices and processes that make up your
The service incorporates next-generation
network are not static. The configurations must
network management technology that focuses
be changed from time to time as software
our remediation on incidents with the greatest
is updated or as greater or lesser levels of
potential impact on your operations. False
openness are required on parts of the network.
positives are reduced and resolution times are
faster, protecting your business continuity. We keep a running record of changes to
your device configurations. This means
significant time savings for your busy IT
team, in the event that network problems
arise and you need to consult or roll back to
an earlier configuration. We will also raise
and escalate an alert on any unauthorised
configuration changes.

8. 8 eircom AssureNet
Performance reports that A partnership model you control
are business-relevant
You decide the extent to which you’d
eircom AssureNet makes it easier for you like to out-task network monitoring and
to report on and monitor your network management responsibilities. Based on time
performance and health. One screen gives an of day or criticality of the business function,
overview of your network at a glance, and it’s you can choose from our different service
easy to drill down if you need further detail. tiers, which offer increasing levels of oversight
Generate the reports you want, in a way by our engineers.
that’s meaningful to you and your business
We can continuously verify that all of your
colleagues.
critical components are connected, or we can
go further to verify performance, useful if a
vital business application is functional, but
isn’t operating optimally for your colleagues.

9. eircom AssureNet 9
A business-focused
managed network service
eircom AssureNet is designed to deliver you We continually monitor all components in
a business-centred, holistic view of how your the map, proactively alerting you when issues
enterprise network is performing. arise and commencing remediation in line
with your business priorities.
We identify your business-critical functions
and build your service around it, including our All our monitoring, management and
monitoring, management and remediation remediation activity is tied to the critical
activities, as well as all reporting. business functions you define.
At the beginning of our managed network We also continually measure performance
service engagement with you, we work closely of your critical business process by running
with you to understand each of your critical synthetic transactions across your network -
business functions and their relative priority to for example, simulating an activity such as a
your organisation. customer credit card transaction – which we
monitor for speed and quality end to end.
Our engineers then create a detailed map
of all the network components that support The benefit to your organisation is better
those business functions, including software continuity in your critical operations and
applications, switches, routers and all assurance that we’re focussed on the parts of
pertinent network connections. your business that matter most to you.

10. 10 eircom AssureNet
Real benefits for your business
AssureNet from eircom is an IT partnership that benefits your
organisation across a range of key business areas:
Business Operations
• Standardise and control operating costs • Support business continuity during
• Improve return on IT investment disruptive events
• Move from a capital expenditure intensive • Improve access to business applications for
to an operational expenditure model for mobile and remote workers
network investment • Keep all stakeholders actively informed
• Protect performance of critical business during network incidents
functions such as invoicing, contact centre • Ensure that restoration of business-critical
and key databases services is always prioritised
• Align IT and business colleagues as strategic
partners
• Improve business agility by focusing IT
resources on strategic projects

11. eircom AssureNet 11
Technology Financial
• Increase stability and predictability of the • Better cost control management
network • Consolidation of vendors provides greater
• Reduce time spent on diagnostic and fix economies of scale
activity • Move from a capital expenditure model to
• 24-hour proactive resolution of incidents, an operational expenditure model
following ITIL processes • Makes the IT budget more predictable
• Rapidly generate network performance • Guarantees performance of critical financial
reports processes such as invoicing
• Devote more time to strategic IT projects
• One IT partnership manages multiple IT and
telecom suppliers
• Reduce false positives and accelerate
resolution time with event correlation and
predictive analysis

12. 12 eircom AssureNet
Skilled engineers on site,
around-the-clock
Customers increasingly expect that the services Our Customer Response Centre (CRC) is staffed
you offer should be available 24 hours a day. 24 hours a day, 365 days a year. When you
But it’s challenging for organisations to recruit, contact the eircom CRC, you’re speaking with
retain and afford the level of networking skills an engineer who can diagnose and usually
in-house to meet those expectations. resolve your question on the spot. 95% of all
identified incidents are resolved by our level 1
eircom AssureNet is the first managed service engineering team. The remaining incidents are
of its kind from eircom that offers you local, escalated to Level 2 and Level 3 engineers as
24-7, engineering resources to detect and required until the issue is cleared to
resolve business impacting incidents on your your satisfaction.
business network, available on an operational
expenditure basis. The up-to-date knowledge of our experienced
engineers, and our ITIL processes, are your
assurance that any network incident will be
rapidly acted on and addressed.
Where there is a recurring incident on your
network, our problem management process
lets us ascertain the root cause. This proactive
management of your network performance
facilitates continuous improvement and
optimisation in your business-critical network.

13. eircom AssureNet 13
Problem management driving
network efficiencies
Where there is a recurring incident on your
network we will instigate our problem
management process as part of your managed
service to ascertain root cause analysis and
subsequent remediation. This proactive
management of your network performance
facilitates continuous improvement and
subsequent network optimisation.

14. 14 eircom AssureNet
A single point of contact
through to resolution
We understand how important the human We also provide you with a named individual
touch is when it comes to resolving an issue who will manage any incident right through
on the network that supports your business. until resolution. Our proactive communication
One of the strengths of our service is our with you allows you to manage the expectations
extensive use of intelligent automated systems, of your colleagues, particularly where critical
which manage activities such as automatic business functions have
communication to you that an issue has been been impacted.
detected and remediation has commenced.

15. eircom AssureNet 15
Out of hours
cover means
better business
protection
With eircom AssureNet
Out of Hours, our
engineers can take
care of your network
when your resources
may be limited,
including evenings,
weekends and holiday
periods.
Proactive incident resolution
Everything we do to manage and resolve Our 24-7 engineering resources are an excellent
incidents on customer networks is governed way to provide affordable protection for your
by the IT Infrastructure Library. Through our business infrastructure. A number of eircom
ITIL framework and ISO 20000 accreditation, customers choose eircom AssureNet Out of
you can be reassured of the highest level of Hours, allowing them to supplement their
professionalism and rigor. in-house resources during periods such as
weekends or holidays.
According to the eircom AssureNet service level
agreement you choose, we will immediately
report any incidents to you and will begin
remediation on any impairment in the function
of your enterprise network.

16. 16 eircom AssureNet
Powerful reporting capabilities
eircom AssureNet has a range of reporting In addition, a monthly performance
options, from an at-a-glance business view to a reporting pack is issued outlining how your
more technologically-focussed dashboard. network is performing for the previous period
by critical business function.
Self-serve reports are available in near
real-time through a dedicated customer portal. Finally, for customers who require ongoing
These reports can be customised from consultation, an eircom CCIE engineer
a library of templates to meet your specific reviews the capabilities and findings from
business requirements. monthly reports, culminating in a regular
face-to-face meeting, with an appropriate
plan of action for ongoing improvements and
optimisation in your network.

17. eircom AssureNet 17
17 eircom AssureNet
Home screen
Network Dashboards InSight Center Explorer Events Maps Reports Tools Administration Preferences Help
Type: Open From: no limit To: now Severity: all For: all Count: 1
! Ann Description Source # Impact Details Last Seen
Port Outbound Discar MNS01-hq-6509 [ 6/2 outDiscards=100.00 ( 27-Aug-2012 10:06:30
Port Utilization High MNS01-letterkenny-bip inUtil=88.18 (thresho 27-Aug-2012 10:05:26
1 Port Outbound Discar MNS01-hq-6509 [ 6/2 inUtil=88.18 (thresho 27-Aug-2012 10:05:26
MNS13-derry-bip-dsl
MNS10-letterkenny-bip-dsl Port Outbound Discar MNS01-hq-6509 [ 6/2 outDiscards=100.00 ( 27-Aug-2012 10:06:30
MNS17-warsaw-bip-dsl
Ulster Port Utilization High MNS01-letterkenny-bip inUtil=88.18 (thresho 27-Aug-2012 10:05:26
MNS12-belfast-bip-dsl 1 Port Outbound Discar MNS01-hq-6509 [ 6/2 inUtil=88.18 (thresho 27-Aug-2012 10:05:26
Port Outbound Discar MNS01-hq-6509 [ 6/2 outDiscards=100.00 ( 27-Aug-2012 10:06:30
MNS08-sligo-bip-dsl
Port Utilization High MNS01-letterkenny-bip inUtil=88.18 (thresho 27-Aug-2012 10:05:26
1 Port Outbound Discar MNS01-hq-6509 [ 6/2 inUtil=88.18 (thresho 27-Aug-2012 10:05:26
MNS03-cavan-bip-dsl MNS14-glasgow-bip-dsl
Connaught 1 Port Outbound Discar MNS01-hq-6509 [ 6/2 inUtil=88.18 (thresho 27-Aug-2012 10:05:26
MNS02-dundalk-bip-dsl
Leinster MNS18-berlin-bip-dsl
MNS04-athlone-bip-dsl
Si MNS01-hq-bip-dsl
Status Summary
MNS15-manchester-bip-dsl
MNS01-hq-6509
Open Events
MNS07-galway-bip-dsl
Service Current
Views Services
status Devices Reachability Critical Severe Minor Major Info Total Tools
National Wide
MNS16-london-bip-dsl 0 N/A 12 95.7% 0 1 0 0 0 1
Area Network
MNS06-limerick-bip-dsl
Data Centre 0 N/A 8 100.0% 0 0 0 0 0 0
Munster
International Wide 0 N/A 7 95.7% 0 1 0 0 0 1
MNS19-paris-bip-dsl Area Network
MNS05-waterford-bip-dsl
All Devices 0 N/A 2500 95.7% 0 0 0 0 0 0
MNS09-cork-bip-dsl
MNS20-madrid-bip-dsl
Done
The home screen is fully configurable to include your
network map and priortised areas that are specific to your
business. With this view you can see your network map,
details of current events and a status summary.
Explorer view : provides a view of devices
managed by the service
Network Dashboards InSight Center Explorer Events Maps Reports Tools Administration Preferences Help
Browse Drop Box
Events
No open events (View Event History)
mns02-bip-dundalk-reach
mns01-bip-hq
Key Metrics
mns011-bip-london
mns08-bip-sligo
CPU% Memory% Latency (ms)
mns03-bip-cavan-reach
mns09-bip-cork-dsl
mns07-bip-galway-dsl
mns01-bip-hq 16% 24.8% 4 ms
[5/2] Uplink to MNS_F2_Sw1
CPU Utilization% Memory Used% ICMP Latency (ms)
100% 100% 20
[5/4] Uplink to MNS_F4_Sw2
15
[5/5] Uplink to MNS_F5_Sw1 50% 50% 10
[5/6] Uplink to MNS_F6_Sw1 5
0% 0% 0
[6/2] Uplink to MNS_F2_Sw1 07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00
[6/4] Uplink to MNS_F4_Sw4
[6/6] Uplink to MNS_F6_Sw4 Ports
[6/6] GVPN_Router
[6/6] Compaq 1 Rack 2
Showing all 23 ports
[8/6] Snap Manager Rack 3
[8/8] Prolient 4 Rack 2
General Info
[8/9] Prolient 5 Rack 2
[8/12] MNSDUBFPO1 Rack 2 Management Level: Full (MgmtPort Only Certified: Certified Manufacturer CISCO
Done
This enables you to see all devices and associated events
along with key metric performance.

18. 18 eircom AssureNet
Network Dashboards InSight Center Explorer Events Maps Reports Tools Administration Preferences Help
Browse Drop Box
Events
No open events (View Event History)
mns02-bip-dundalk-reach
mns01-bip-hq
Key Metrics
mns011-bip-london
mns08-bip-sligo
Active Avail% Inbound Utilization% Outbound Utilization% Inbound Fault% Outbound Fault% Inbound Discards% Outbound Discards%
mns03-bip-cavan-reach
mns09-bip-cork-dsl
mns07-bip-galway-dsl
mns01-bip-hq 100% 1.9% 15.9% 0% 0% No Data No Data
[5/2] Uplink to MNS_F2_Sw1
Active Oper Status Availability Inbound Utilization% Outbound Utilization% Inbound Fault%
100% 100% 100% 100%
[5/4] Uplink to MNS_F4_Sw2
[5/5] Uplink to MNS_F5_Sw1 50% 50% 50% 50%
[5/6] Uplink to MNS_F6_Sw1
0% 0% 0% 0%
[6/2] Uplink to MNS_F2_Sw1 07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00
[6/4] Uplink to MNS_F4_Sw4 Outbound Fault% Inbound Discards% Outbound Discards%
100% 100% 100%
[6/6] Uplink to MNS_F6_Sw4
50% 50% 50%
[6/6] GVPN_Router
[6/6] Compaq 1 Rack 2 0% 0% 0%
07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00
[8/6] Snap Manager Rack 3
[8/8] Prolient 4 Rack 2
General Info
[8/9] Prolient 5 Rack 2
[8/12] MNSDUBFPO1 Rack 2 Interface Description: [8/2] GVPN_Router Type (IANA): Ethernet Operational Status: up
Done
From the device screen you can drill down further to
view your network at interface level. This provides a more
detailed insight into the health of a device, helping to
pinpoint problems before they affect service.
Integrated Flow Analysis:
Network Dashboards InSight Center Explorer Events Maps Reports Tools Administration Preferences Help
Flow Summary
Flow Summary router-bcy netflow or gi 1.10 router-bcy netflow for gi0/0.
16.0M 32.0M 1.00
14.0M 28.0M 28.0M
12.0M 24.0M 24.0M
10.0M 20.0M 20.0M
8.00M 16.0M 16.0M No dat
6.00M 12.0M 12.0M
4.00M 8.00M 8.00M
2.00M 4.00M 4.00M
0 0 0
09:50 10.00 10:10 10:20 09:50 10.00 10:10 10:20 01:00:00:000
ESP AH Unknown smtp set
Click to view the flow analysis page igabitEthernetU/1.1U on mnsU1-router-bcy
[Gi0/0]GigabitEthernet0/0 mns01-router-bcy
ifindex:0 on 95.45.218.90
netflow for gi0/0.10 router-dub
No data available
Gain a better understanding of traffic flow analysis and traffic
volumes across your network via the netflow screens and
reports. Netflow is useful in identifying network congestion
Done
and applications consuming a high percentage of bandwidth.

19. eircom AssureNet 19
Integrated Flow Analysis:
Network Dashboards InSight Center Explorer Events Maps Reports Tools Administration Preferences Help
Flow Analysis
Device: mns01-router-bcy Interval: Last 30 minutes Chart style: Stacked Area Top-N: 5 Add to flow dashboard
5 minute samples
Selected Filters: [Gi0/1.1] GigabitEther
Last 30 minutes ter=bcy
Last hour
Breakdown:Interface ApplicationHost Last 2 hours tion) QOS (All, DSCP, IP Precedence) Protocol Port
1 hour samples
Last 4 hours
Last 8 hours Application Average bps
17.0M Last 24 hours
Last 2 days ESP 8.65M
16.0M
6 hour samples AH 1.14M
15.0M Last 4 days
Last week Unknown 227k
14.0M 1 day samples smtp 214K
All
13.0M set 33.6k
12.0M capwap-data 30.9k
www-http 28.0k
11.0M
microsoft-ds 9.94k
10.0M
commplex-main 8.77k
9.00M connected 5.19k
8.00M snmp 3.94k
7.00M bb 3.90k
netbios-ns 2.37k
6.00M
snmptrap 1.85k
5.00M
ICMP 1.59k
4.00M vinainstall 1.38k
3.00M domain 658
2.00M h323gatestat 605
Done
Application traffic flows can be viewed by hour,
day and week – in this image you can see traffic flows on
an application during the “last 30 minutes”.
Network Dashboards InSight Center Explorer Events Maps Reports Tools Administration Preferences Help
Flow Analysis
Device: mns01-router-bcy Interval: Last 4 days Chart style: Pie Top-N: 20 Add to flow dashboard
Selected Filters: [Gi0/1.1] GigabitEthernet0/1.10 on mns01-router-bcy
Breakdown:Interface ApplicationHost (All, Source, Destination) QOS (All, DSCP, IP Precedence) Protocol Port
Port Average bps
4416 83.5K
11816 83.5K
5247 61.6K
25 24.0K
257 17.1K
445 15.8K
139 12.1K
17000 9.17K
5000 8.09K
80 6.13K
17002 5.66K
1670 4.62K
161 4.03K
1984 3.86K
47159 3.30K
16996 3.25K
1806 2.92K
16998 2.78K
Done
All of the reports are easily configurable into differing chart
types and can be saved and exported for future use.

20. 20 eircom AssureNet
Customers trust eircom AssureNet
Dublin City Council AIB Northern Ireland
Civil Service
With an extensive ICT AIB selected eircom to provide Northern Ireland Civil Service
network spanning the Dublin Managed Communications (NICS) is undergoing one of the
metropolitan area, Dublin City Services for its operations most exciting periods in its history,
Council and its ICT team manage across Ireland, Northern Ireland with an expansive modernisation
one of the most dispersed and and Great Britain. eircom is and reform programme that
mission-critical networks in Irish delivering a portfolio of services includes a 10-year programme of
Local Government. Recognising to AIB including a 300 site ICT-enabled investment.
that the most cost-effective Next Generation Network for
and efficient way to manage delivery of data, voice and The NICS chose eircom Northern
key network equipment and video solutions across the Ireland to deliver its mission-
security services vital to business three geographies. The next- critical, managed wide area
performance is through a generation telecommunications network, Network NI, a powerful
managed services partnership, network will provide a communications platform for
Dublin City Council chose eircom foundation for the ‘OneAIB’ the successful delivery of shared
as its managed services partner. transformation programme. services across the public service.
“All the elements we required “We partnered with eircom “eircom understands what is
were there in the managed because nobody else in Ireland important to us now and in the
service eircom proposed. The had the technology, the people or future. By collaborating with us
relationship between our own the capability to deliver an urgent and responding to our needs
team and eircom has proven network upgrade in record time. they have provided us with a
very productive and we are eircom were absolutely willing fully managed service that makes
continuing to realise the cost to do whatever was required to communication easy for over
benefits of the managed meet our deadline.” 20,000 civil servants.”
services model.”
Andy Johnston, Northern Ireland Civil Service.
Brian Curtis, Head of Telecoms, AIB.
Head of ICT, Dublin City Council

21. eircom AssureNet 21
Meet our team

22. 22 eircom AssureNet
Highly certified and
experienced team
Enda Doyle Mary Murphy Allan Rochford Ronan McCarthy
Director, Assure and Head of Customer Head of Managed Managed Networks
Customer Service Response Centre Services Centre Principal
Our Engineers
Largest engineering force in the country with the
highest number of industry partner certifications.
10 years experience. 13 years experience. 5 years experience. 5 years experience. 2 years experience.
experience.
p 5 years experience.
CCIE, CCSP, ENS, CCIE and various IPT CCNA, CCVP. CCNA, CCNP, CCVP. CCNA IP /VoIP.
NCSSP accreditations
10 years experience. 10 years experience. 15 years experience. 15 YEARS 22 years experience.
experience
x 10 years experience.
CCNP. CCIE. EXPERIENCE. CVP.
CCIE, CCNP, CUDS,
21 years experience. 15 years experience. 15 years experience. 18 years experience. 20 years experience.
experience.
p 7 years experience.
Holds various voice CCNA, CPSI, CIPTS. CCIE, CCNP, CCNA. Avaya. Avaya, Nice, Verint.
, CCIE, CCNP, CCIP,
accreditations. CCSP.

23. eircom AssureNet 23
eircom prides itself on its engineering
capability. Our teams contain highly certified
and experienced engineers who specialise
Did you know?
in Local Area Networking, Wide Area
Networking, Network Security, Data Systems, The eircom 24–7 Customer Response
Voice Systems, Data Centre Infrastructure and Centre and Customer Network
Mobile technologies. Management Centres are the
largest and the most advanced
management facilities in the country.
Our engineers are accredited with a mix of
certifications from our supply partners and eircom has the largest engineering
non-vendor aligned certifications. In addition, force in the country with the
highest number of partner
we hold company level partner accreditations certifications. eircom has more CCIE
(including Cisco Gold partner) and partner certified engineers than any other
awards (including Cisco Partner of the Year). Irish company and is Cisco Gold
Partner of the Year 2012.
Our engineering achievements include Our expert engineers can conduct
certifications from Cisco (CCIE, CCSP, CCNA), on-site reviews of your network
Fortinet (FCNSP, FCNSA), RSA Security (RSA- performance to help you plan your
CSE), International Information Systems Security future requirements.
Certification Consortium (CISSP), and ISACA
(CISA, CRISC).

24. 24 eircom AssureNet

25. eircom AssureNet 25
Why choose eircom?

26. 26 eircom AssureNet eircom AssureNet 26
Unrivalled experience delivers • Better agility and flexibility: Our
benefits for your organisation engineering teams and our core network
have supported the changing operations
Across the island of Ireland, organisations and offerings of our broad customer base
trust eircom to deliver and manage the most throughout the island of Ireland. Our
complex ICT projects, supported by best-in- managed solutions extend this flexibility
class ongoing service. and scalability to your business.
Some of the largest ICT projects in Ireland are • A proven model: eircom’s managed service
managed by eircom, including Croke Park, and delivery and national operations model
Convention Centre Dublin, the Education has been in existence for a number of
Network for Northern Ireland (C2K) and AIB’s years, and is unparalleled.
new managed network.
• Expert programme management: we help
We have a deep understanding of your organisations during times of significant
communications needs and the required change in their businesses, with our
service levels throughout your business. experienced delivery management team.
Partnering with eircom for managed ICT Our professional planning and
services not only provides a robust solution implementation methods have already
designed and supported by our local, highly delivered on-time, risk-managed rollouts
qualified team, it also gives you the following: for some of Ireland’s largest ICT and
managed network projects.
• Cost benefits: eircom managed services
are value-driven solutions. Our objective
is to meet your budgetary requirements,
add value to your operations and remain
flexible to meet your needs as they evolve.
“Good account managers not only save me
time, which of course saves money, but also
they do take on the role of being a trusted
advisor to me in their area of speciality. This is
a commercial world, and like a lot of people
I have to do the same or more this year with
fewer resources. It’s vital to find people who
are good partners to work with, and that’s
what we get from eircom.”
Roger Turner,
Senior IT Manager Ireland/EMEA, Microsoft

27. 27 eircom AssureNet eircom AssureNet 27
A unique end-to-end solution Outstanding service, 24×7×365
eircom, Ireland’s leading service provider, At eircom we understand just how important
can offer a total voice and data solution an uninterrupted service is to your business
for your business. Our experts can and how essential it is to avoid any downtime,
evaluate, design, deliver and manage a which is why our service team are on call 24
complete solutions package tailored to your hours a day, 7 days a week, 365 days a year.
company’s unique requirements. We offer a range of Business SLAs, providing
peace of mind for your business.
Industry experts
Based in Ireland, our highly skilled engineering
Our people are some of the best in the
team is the largest of its kind in the country
business so you know you’re in good hands.
and has the experience to deal with any issues
Our voice, data ICT solutions experts are
you may have, quickly and efficiently.
industry leaders who can provide innovative
solutions for your business. Our dedicated
account managers deliver a personalised
service, and, we have Ireland’s largest specialist
team of project managers, architects and
engineers. Our longstanding relationships
with industry partners like Cisco, Avaya,
Siemens and other leading brands mean that
we can bring you the very latest technology
innovations as and when they happen.
“Strategic partnerships in IT are the way
of the future and eircom understand that.
When we looked at the market we couldn’t
see anyone else who could do it. eircom can
provide an integrated set of services that’s
very difficult to beat.”
John Shaw,
CIO, Mainstream Renewable Power

28. 28 eircom AssureNet
eircom Managed Security
Continuous protection in a eircom Managed Security helps you better
changing world manage risk by offering automated, real-time
analysis, compliance reporting, and alerting of
Enterprises understand the need to protect security events on your network.
their infrastructure and their customers in an
environment that includes evolving security Where authorised, our security team can act
threats and compliance requirements. immediately to maintain the security and
integrity of your network.
eircom Managed Security, featuring
breakthrough SIEM (Security Information For more information speak with your
Event Management) technology, is a account manager or visit
complementary service to eircom AssureNet. www.eircomforbusiness.ie/security

29. eircom AssureNet 29
“Our objective is to have a proactive, best in
class security infrastructure that will protect
our customers’ and our own data. That’s why
we chose eircom for our managed security
needs. Their expertise covers a wide range of
technologies, which allows us to have a single
point of contact to address any challenges we
might have.”
Mike Costello,
IT Infrastructure and Security Manager,
Southwestern BPO

30. 30 eircom AssureNet
eircom for Business
Technology you can count on
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31. eircom AssureNet 31
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32. Get in touch
To find out how eircom AssureNet can benefit your business, please
contact your eircom account manager or call 1800 400 200.
www.eircomforbusiness.ie