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 NewsWorthy Analysis




                               Open Enrollment Survey
                               October 2011



                                       Missed Opportunities
                       Employees Not Taking True Advantage of Open Enrollment

Employer-provided health insurance is a perk that many workers take for granted, even during tight
economic times. A new survey by eHealthInsurance finds that while most consumers with employer-
based health insurance think they know best about the coverage they need, they don’t understand much
about the costs of their coverage or the most crucial time of the year for making coverage decisions:
open enrollment.

1) ILL-EQUIPPED EMPLOYEES

 Lost When it Comes to Cost. When it comes to their employer-provided health coverage, many
  insured Americans are unaware of some of the basic cost factors of their plan. Less than half (47%)
  of respondents with employer-based coverage are confident they can name exactly how much money
  they personally contribute for themselves each month and just over a third (35%) can name their
  insurance plan’s annual deductible. For those with dependents, only one third (33%) are aware of
  how much they contribute towards dependent coverage.

 Out of Sight, Out of Mind. Less than one in five (18%) respondents with employer-sponsored
  healthcare know how much their employers contribute toward their insurance premiums or what they
  would pay towards dependent coverage (13%). In fact, when looking over their paystubs, less than
  half (45%) of those with employer-covered insurance check to see how much has been deducted from
  their wages to pay for their health insurance. It’s important for employees to understand the full cost
  their employer-sponsored health insurance – not only as a component of their total compensation, but
  because they could end up paying both the employee and employer portions of their monthly
  premiums to maintain their coverage if they were laid off and enrolled in COBRA.

 Asleep at the Switch. Perhaps workers would be in a better place if they made it a point to
  regularly notice the costs involved in their healthcare. Less than half (46%) of those whose
  employers provide them with coverage tend to review their health insurance payments on an annual
  basis – even fewer (35%) do this every month.
NewsWorthy Analysis   eHealthInsurance Open Enrollment Survey | October 2011                        Page 2 of 3


2) NOT USING THE POWER TO CHOOSE

 Crucial Piece. Despite the lack of knowledge of their health insurance plan costs, three-quarters
  (76%) of those receiving employer-provided coverage say health insurance is essential for their
  financial security.

 In the Right Hands. The weight of this decision might be why an overwhelming majority (83%) of
  those with employer-sponsored healthcare think they, not their employer, should be the ones deciding
  on the details of their health plans.

                        Who Do You Think Is Better Suited to Decide Which Health
                                  Insurance Plan You Should Have?*

                                                                            My Employer
                                                                               17%
                                Me
                               83%




                              *Among Respondents with Employer-Sponsored Health Insurance


 In the Dark. Unfortunately, many may not be as prepared as they should be when the time to
  choose insurance plans arrives. Close to half (45%) don’t know when their employer’s open
  enrollment period occurs.

    Far more 18-29-year-olds than those who are 30 and over (60% vs. 38%) admit they have no clue
     when they’ll be eligible for open enrollment.

 In the Comfort Zone. And when open enrollment comes around, they tend to do what’s quick and
  easy. More than one in two (53%) admit that they’re likely just to stick with what they had before
  instead of taking the time to review all of their options.

                       During Open Enrollment, Are You Generally More Likely to…?*


                       Stay With the Same
                        Plan I Had Before                                         Review All My
                               53%                                              Employer Coverage
                                                                                  Options Before
                                                                                Making a Selection
                                                                                    or Change
                                                                                       47%


                              *Among Respondents with Employer-Sponsored Health Insurance
NewsWorthy Analysis   eHealthInsurance Open Enrollment Survey | October 2011                    Page 3 of 3


 Not Taking the Time. In fact, they don’t spend much time at all looking over their options before
  signing up for an insurance plan. One in four (25%) report that the longest they ever spent evaluating
  their options during open enrollment was less than half an hour.

3) CASH-CONSCIOUS WORKERS

 Money Really Matters. If they were to consider their options during open enrollment, cost is the
  #1 concern for many workers. Over half (57%) imagine that a significant hike in their monthly
  premiums would be more troublesome to them than serious changes in their benefits.

                          Which of the Following Might Concern You More During
                                            Open Enrollment?*
                        A Significant                                            Changes in My
                       Increase in the                                             Benefits
                        Amount I Pay                                                 43%
                       Every Month for
                        My Employer-
                       Based Coverage
                            57%




                              *Among Respondents with Employer-Sponsored Health Insurance


 Outside Resource. Meanwhile, 41 percent would consider going in a different direction by choosing
  health insurance that is not provided by an employer.

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Employees Not Taking True Advantage of Open Enrollment

  • 1. Page 1 of 3 NewsWorthy Analysis Open Enrollment Survey October 2011 Missed Opportunities Employees Not Taking True Advantage of Open Enrollment Employer-provided health insurance is a perk that many workers take for granted, even during tight economic times. A new survey by eHealthInsurance finds that while most consumers with employer- based health insurance think they know best about the coverage they need, they don’t understand much about the costs of their coverage or the most crucial time of the year for making coverage decisions: open enrollment. 1) ILL-EQUIPPED EMPLOYEES  Lost When it Comes to Cost. When it comes to their employer-provided health coverage, many insured Americans are unaware of some of the basic cost factors of their plan. Less than half (47%) of respondents with employer-based coverage are confident they can name exactly how much money they personally contribute for themselves each month and just over a third (35%) can name their insurance plan’s annual deductible. For those with dependents, only one third (33%) are aware of how much they contribute towards dependent coverage.  Out of Sight, Out of Mind. Less than one in five (18%) respondents with employer-sponsored healthcare know how much their employers contribute toward their insurance premiums or what they would pay towards dependent coverage (13%). In fact, when looking over their paystubs, less than half (45%) of those with employer-covered insurance check to see how much has been deducted from their wages to pay for their health insurance. It’s important for employees to understand the full cost their employer-sponsored health insurance – not only as a component of their total compensation, but because they could end up paying both the employee and employer portions of their monthly premiums to maintain their coverage if they were laid off and enrolled in COBRA.  Asleep at the Switch. Perhaps workers would be in a better place if they made it a point to regularly notice the costs involved in their healthcare. Less than half (46%) of those whose employers provide them with coverage tend to review their health insurance payments on an annual basis – even fewer (35%) do this every month.
  • 2. NewsWorthy Analysis eHealthInsurance Open Enrollment Survey | October 2011 Page 2 of 3 2) NOT USING THE POWER TO CHOOSE  Crucial Piece. Despite the lack of knowledge of their health insurance plan costs, three-quarters (76%) of those receiving employer-provided coverage say health insurance is essential for their financial security.  In the Right Hands. The weight of this decision might be why an overwhelming majority (83%) of those with employer-sponsored healthcare think they, not their employer, should be the ones deciding on the details of their health plans. Who Do You Think Is Better Suited to Decide Which Health Insurance Plan You Should Have?* My Employer 17% Me 83% *Among Respondents with Employer-Sponsored Health Insurance  In the Dark. Unfortunately, many may not be as prepared as they should be when the time to choose insurance plans arrives. Close to half (45%) don’t know when their employer’s open enrollment period occurs.  Far more 18-29-year-olds than those who are 30 and over (60% vs. 38%) admit they have no clue when they’ll be eligible for open enrollment.  In the Comfort Zone. And when open enrollment comes around, they tend to do what’s quick and easy. More than one in two (53%) admit that they’re likely just to stick with what they had before instead of taking the time to review all of their options. During Open Enrollment, Are You Generally More Likely to…?* Stay With the Same Plan I Had Before Review All My 53% Employer Coverage Options Before Making a Selection or Change 47% *Among Respondents with Employer-Sponsored Health Insurance
  • 3. NewsWorthy Analysis eHealthInsurance Open Enrollment Survey | October 2011 Page 3 of 3  Not Taking the Time. In fact, they don’t spend much time at all looking over their options before signing up for an insurance plan. One in four (25%) report that the longest they ever spent evaluating their options during open enrollment was less than half an hour. 3) CASH-CONSCIOUS WORKERS  Money Really Matters. If they were to consider their options during open enrollment, cost is the #1 concern for many workers. Over half (57%) imagine that a significant hike in their monthly premiums would be more troublesome to them than serious changes in their benefits. Which of the Following Might Concern You More During Open Enrollment?* A Significant Changes in My Increase in the Benefits Amount I Pay 43% Every Month for My Employer- Based Coverage 57% *Among Respondents with Employer-Sponsored Health Insurance  Outside Resource. Meanwhile, 41 percent would consider going in a different direction by choosing health insurance that is not provided by an employer.