Ellen Grove presented games and tools for learning about conflict. These include models for understanding different types of conflict, such as Furlong's Circle of Conflict and the Thomas-Kilmann Conflict Modes. Role-playing games demonstrate how perceptions, reactions, and behaviors can escalate or help resolve conflict. Additional resources provide guidance on separating positions from interests, involving relevant parties, and appreciating multiple perspectives in conflict. The presentation emphasizes approaches for constructive disagreement and building strong relationships.
14. "Separate the people from the problem.”
"Focus on interests, not positions.”
"Invent options for mutual gain.”
"Insist on using objective criteria.”
"Know your BATNA (Best Alternative To
Negotiated Agreement)”
William Ury, Getting to YES, 1981
@eegrove
28. Recap
² Perception: What’s your perception of conflict? What
kind of conflict are you engaged in?
² Escalation: What escalates conflict? What is your
reaction to conflict?
² Contagion: How does your behaviour affect other
people?
² Constellation: Who is affected? Who needs to be
involved in the solution?
² Position: How to differentiate between position and
interests?
² Contradiction: How can we appreciate multiple truths
and recognize our biases?
@eegrove
31. How do you need to be with
each other?
What can you count on from
each other when the going
gets tough?
@eegrove
http://www.flickr.com/photos/dearbarbie/255550938
32. Resources
•
PublicaAons
–
–
–
–
•
Games
–
–
–
–
–
–
•
Furlong
(2005)
The
Conflict
ResoluAon
Handbook
Thomas
&
Kilmann
Conflict
Modes:
h>p://www.kilmanndiagnosAcs.com/overview-‐thomas-‐kilmann-‐conflict-‐mode-‐instrument-‐tki
Adkins,
NavigaAng
the
5
Levels
of
Conflict
the
Agile
Way:
h>p://agile.dzone.com/arAcles/agile-‐managing-‐conflict
Fisher
and
Ury
(1981),Geng
to
YES
PercepAon
(What
Color
is
Conflict?):
h>p://www.teachervision.fen.com/classroom-‐management/acAvity/2922.html
EscalaAon
(Role
Plays):
h>p://esrnaAonal.org/resources/lessons-‐from-‐connected-‐and-‐respected/
Contagion
(Social
Virus):
h>p://www.thiagi.com/pfp/IE4H/august2011.html#Jolt
ConstellaAon
(Problem
ConstellaAon):h>p://agilemeditaAon.wordpress.com/2013/09/12/problem-‐constellaAon/
PosiAon
(I
MUST
have
the
lemon!):
h>p://learningstore.uwex.edu/Assets/pdfs/B3870-‐09.PDF
ContradicAon
(Au
contraire):
h>p://www.thiagi.com/pfp/IE4H/february2013.html#Jolt
Photo
credits
–
–
–
–
–
–
–
–
–
http://www.flickr.com/photos/jsjgeology/8512500151
http://www.flickr.com/photos/afireinwinter/9304601336
http://www.flickr.com/photos/johnson7/1460568819
http://www.flickr.com/photos/jkadlec/8650818989
http://upload.wikimedia.org/wikipedia/commons/d/da/Rolling-thunder-cloud.jpg
http://www.flickr.com/photos/niaid/8411599236
http://www.flickr.com/photos/kenlund
http://www.flickr.com/photos/45802332@N
http://www.flickr.com/photos/djlicious/2191502470
@eegrove