Paper presented by Dr Steve Hodgkinson - Research Director IT – Asia/Pacific Ovum, at the Serve You Right Conference, Melbourne, September 2011. The modern digital economy requires new behaviours from citizens, industry partners, peer agencies and governments to inspire economic, social and environmental sustainability, nurture digital society initiatives, collaborate to pool thinking and resources and leverage proven platforms and solutions.

1. Co-Production by Design – embracing digital society makes for smarter services September 16 2011 Dr Steve Hodgkinson Research Director IT – Asia/Pacific Ovum

3. New technology building blocks Ubiquitous Connectivity Always on Anytime/ Anyplace Devices Convenience Collaboration Platforms Teamwork Cloud Computing IT as a service Internet of Things Real time data Geospatial Platforms Place-based data Open Standards, SOA and Ecosystems IT assembly Big Data & Analytics Fact based decisions Open Access to Public Data Many eyes Web 2.0 & Social Networking Interactivity Digitally Controlled Devices Real time control

5. e.g. www.planningalerts.org.au

6. e.g. www.fixmystreet.com

7. e.g. www.everyblock.com

8. e.g. www.tyze.com

9. e.g. www.volunteerhq.org

10. e.g. www.pledgebank.com

11. e.g.www.zimride.com

12. e.g. www.eq.org.nz

13. e.g. Google Person Finder

14. e.g. ushahidi.org

15. e.g. Facebook sites

16. The modern digital economy Digital Public Services Network Infrastructure Digitally enabled urban planning E-government Enabling regulation Digitally enabled transport Digitally enabled healthcare Digitally enabled education Digitally enabled grids & utilities Digitally enabled construction Gov 2.0 & open public sector data ICT-led economic development Infrastructure, services & enablers Digital Society Community service interfaces Hyper-local websites Personal support networks Volunteering networks Seniors peer support Collective action forums Urban action forums Carpooling networks Social innovation incubators Digital divide programs Social networking platforms Social capital & digital inclusion Co-production of public services

17. New behaviors are required Digital Public Services Digital Society Citizens Governments National & regional gov policy enablers, infrastructure investments and funding Co-production of services and creation of social capital Inspire economic, social & environmental sustainability Nurture Digital Society initiatives Competitive collaboration Digital inclusion Action-oriented policy Industry partners Platforms, solutions, knowhow and investment Peer Agencies Shared experiences, ideas and leading practices Public-Private partnerships Leverage proven platforms & solutions Collaborate to pool thinking & resources

19. Co-Production by Design – embracing digital society makes for smarter services September 16 2011 Dr Steve Hodgkinson Research Director IT – Asia/Pacific Ovum