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Achieving best practice in delivering government information and services online

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Paper presented by Cheryl Hardy, Manager eGovernment Research, Information Victoria, to Smart government Australia 2010 conference, 15 September 2010.

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Achieving best practice in delivering government information and services online Smart Government Australia 15 September 2010 eServices Unit, Information Victoria Cheryl Hardy Manager eGovernment Research
About Me ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Good ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://www.citizensinformation.ie http://www.merrionstreet.ie/
Bad ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Victorian Legislation website – www.legislation.vic.gov.au
What is best practice? ,[object Object]
Audience ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Then you can….. ,[object Object],[object Object],[object Object]
Content – Write Useful Stuff ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Content – Write Useful Stuff ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],alt="Victorian Government Climate Change White Paper - visit www.premier.vic.gov.au/climate-change" Alt should say: Victoria’s Climate change Action Plan – climate change white paper – Climate Communities – Victoria the Place to Be
Content – Write Useful Stuff ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Content - Write Useful Stuff ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Accessibility ,[object Object],[object Object],[object Object]
Accessibility ,[object Object],[object Object],[object Object]
Accessibility ,[object Object],[object Object],[object Object],[object Object]
What about PDFs? ,[object Object],[object Object]
What about PDFs? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
 
Discoverability ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
City of Greater Geelong uses at least 3 domains: Geelong.vic.gov.au Geelongcity.vic.gov.au GeelongAustralia.com.au http://www. geelongaustralia.com.au /common/Public/Documents/8cbc87d1d7fc42e-Council%20Agenda%20-%2010%20August%202010.pdf And http://www. geelongcity.vic.gov.au /common/Public/Documents/8cbc87d1d7fc42e-Council%20Agenda%20-%2010%20August%202010.pdf And http://www. geelong.vic.gov.au /common/Public/Documents/8cbc87d1d7fc42e-Council%20Agenda%20-%2010%20August%202010.pdf Geelongcity.vic.gov.au Geelongaustralia.com.au
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Resources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Further Information ,[object Object],[object Object],[object Object]

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Achieving best practice in delivering government information and services online

  • 1. Achieving best practice in delivering government information and services online Smart Government Australia 15 September 2010 eServices Unit, Information Victoria Cheryl Hardy Manager eGovernment Research
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  • 28. City of Greater Geelong uses at least 3 domains: Geelong.vic.gov.au Geelongcity.vic.gov.au GeelongAustralia.com.au http://www. geelongaustralia.com.au /common/Public/Documents/8cbc87d1d7fc42e-Council%20Agenda%20-%2010%20August%202010.pdf And http://www. geelongcity.vic.gov.au /common/Public/Documents/8cbc87d1d7fc42e-Council%20Agenda%20-%2010%20August%202010.pdf And http://www. geelong.vic.gov.au /common/Public/Documents/8cbc87d1d7fc42e-Council%20Agenda%20-%2010%20August%202010.pdf Geelongcity.vic.gov.au Geelongaustralia.com.au
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Hinweis der Redaktion

  1. TheCity of Greater Geelong uses at least 3 domain names Geelong.vic.gov.au Geelongcity.vic.gov.au GeelongAustralia.com.au A search for the “City of Greater Geelong Agenda 10 August 2010” showed the following The pdf of the agenda ranked number one- using the geelongcity.vic.gov.au domain Ignoring all the other errors with this entry – note that Google has not dsplayed this pdf under the GeelongAustralia.com.au domain but under the government domain geelongcity.vic.gov.au Also note that this pdf document is available under all three domain names. http://www. geelongaustralia.com.au /common/Public/Documents/8cbc87d1d7fc42e-Council%20Agenda%20-%2010%20August%202010.pdf And http://www. geelongcity.vic.gov.au /common/Public/Documents/8cbc87d1d7fc42e-Council%20Agenda%20-%2010%20August%202010.pdf And http://www. geelong.vic.gov.au /common/Public/Documents/8cbc87d1d7fc42e-Council%20Agenda%20-%2010%20August%202010.pdf Then we find other documents published by the Geelong Council which are available under their GeelongAustralia domain This is not a good user experience – would the potential website visitor know that geelongaustralia and geelongcity are the same organisation?