How to Extend Microsoft SCOM to Monitor & Diagnose the Performance of Citrix, SAP, and other Critical Business Applications

Extending Microsoft SCOM
to Monitor & Diagnose
the Performance of Citrix, SAP and
other Business Critical Applications

Presenter
Srinivas Ramanathan | CEO | eG Innovations

Moderator

Holger Schulze
VP Marketing
eG Innovations
Holger.Schulze@eginnovations.com

© eG Innovations, Inc | www.eginnovations.com

Today’s Presenter

Srinivas
Ramanathan
CEO & Founder
eG Innovations

Srinivas@eginnovations.com


The User View


The IT Administrator’s View
“My
application is
slow!”

Active Directory

SQL
Switch

Client

Network

IIS Web on
ESX

Citrix ZDC on
VMware ESX

Enterprise
Apps (Exchange,
SAP, Dynamics, …)

Citrix XenApp on
VMware ESX

Profile Server

What is the root cause of the service problem?
MS Terminal, Citrix
Network? VMware? AD? SQL? Server
License Storage? Citrix?
Oracle

vCenter


SAN

System Center Operations Manager
… but what about business
critical apps & platforms
like these?

SAP

J2EE Apps
Windows
Hyper-V

Exchange
Server

Active
Directory

SharePoint

SQL Server

SCOM provides great visibility
into Microsoft platforms …

Citrix

Virtual
Platforms


Need to Monitor Every Layer, Every Tier
Infra Tier

Monitored by the eG Enterprise

Web Servers

Microsoft IIS, Apache, IBM HTTP Server , Oracle Web, iPlanet/SunONE

Web Application Servers

.Net. WebLogic, ColdFusion, JBoss, SunONE, WebSphere, SilverStream, JRun, Orion,
Tomcat, Oracle 9i OC4J, Borland Enterprise

Enterprise Applications

Microsoft Dynamics, SAP R/3, Siebel, Peoplesoft, Oracle Forms

Database Servers

Microsoft SQL, Oracle, SAP Hana, Intersystems Cache, DB2 UDB, Sybase, MySQL,
Informix

Terminal Servers

Microsoft Remote Desktop/Terminal Server, Citrix XenApp

Network Devices

Cisco routers, switches, hubs, wireless devices, load balancers

Microsoft Applications

Active Directory, BizTalk server, Windows Internet Name Service (WINS), DHCP server, MS
Print server , MS Proxy server, MS File server, TMG

Firewalls

Check Point, Cisco PIX, Juniper Netscreen, Fortigate

Email Servers

Microsoft Exchange, Sun ONE messaging, Lotus Domino, Qmail, Sendmail

Messaging Servers

MSMQ, WebSphere MQ, FioranoMQ server

Operating Systems

Windows, Solaris, Linux, AIX, HPUX, Netware, OS400, Tru-64, Open VMS

Virtualization Platforms

Microsoft Hyper-V, VMware vSphere, Citrix XenServer, Red Hat Enterprise, AIX LPARs,
Solaris Zones/LDOMs

VDI Connection Brokers

Citrix XenDesktop, VMware View, Leostream broker

Storage/SAN

Hitachi, NetApp, EMC Clariion, Isilon, Symmetrix, HP EVA, 3PAR, IBM DS, Atlantis ILIO


The Multi-Pack Challenge
NonMicrosoft
Platforms
Remote data
collection

Windows
Hyper-V

WebSphere
Management Pack
(Vendor B)
Agentless

Virtual
Platforms
Agentless

SharePoint

SQL Server

Proxy SCOM
Agent

SCOM Management
Server
Operations
Console

Citrix Management
Pack (Vendor X)

Citrix
via Vendor’s
agent

Active
Directory

Microsoft
Management Packs

Jboss Management
Pack (Vendor C)
via Vendor’s
agent

Exchange
Server

SAP Connector
(Vendor A)

SAP Systems

J2EE Application
Servers

Microsoft Platforms

VMware
Management Pack
(Vendor Y)
Siebel Management
Pack (Vendor Z)


• Multi-pack approach
adds cost & complexity
• Fragmented view of
environment
• Slow & manual diagnosis

SCOM Monitoring Limitations
 Management packs from different vendors are not
integrated

 Multiple management packs add cost & complexity
 Licensing of each MP is different; no consistency across MPs

 Many alerts, but very little actionable information due
to lack of correlation and root cause diagnosis
 Leads to long problem isolation & diagnosis cycles,
resulting in poor user experience and increase in IT
operation cost

The Universal Management
Pack Solution

Microsoft Platforms

NonMicrosoft
Platforms

Windows
Hyper-V

SAP Systems

eG Enterprise
Server

eG SCOM
Plugin

Exchange
Server

Active
Directory

SharePoint

SCOM
Management
Server

J2EE Application
Servers

Citrix

Virtual
Platforms

• Universal management pack extends
performance monitoring scope, visibility & detail
beyond MSFT platforms
• Accelerates & simplifies monitoring & diagnosis
• Reduces cost & complexity


SQL Server

Operations
Console

The Universal Management
Pack Solution

Microsoft Platforms

NonMicrosoft
Platforms

Windows
Hyper-V

SAP Systems

eG Enterprise
Server

eG SCOM
Plugin

J2EE Application
Servers

Citrix

Virtual
Platforms

Drill down into performance
details, diagnosis data, and reports for
the selected eG managed target
system.


Exchange
Server

Active
Directory

SCOM
Management
Server

SharePoint

SQL Server

Operations
Console

The eG Universal Monitor

•A single monitor license for
Windows, Linux, Solaris, HPUX, AIX, VMwar
e, Tru64
•A single price, regardless of OS or server
configuration - 2, 4, 8, 16 CPUs

•A single monitor for monitoring any
application

•A single price to manage multiple
applications on the same server
•Auto-upgradeable
•Agentless monitoring option
•100% web-based – HTTP/HTTPS

eG/SCOM Integration Architecture
eG SCOM Plugin Server
Discovery Integration
Service
Discovery, Sta
te & Config
Data Provider

HTTP/S

Unknown State
Integration Service
State Integration
Service

eG Manager

SCOM
SDK

TCP

SCOM
Management
Server

eG Connector
Service
SDK Service

eG Connector
Event Log

eG Management
Packs

Monitoring
Host


SCOM Agent

Health
Service

Configuration
Service

Key Features of eG/SCOM Integration
• Integrated End-to-end Monitoring of heterogeneous IT
Infrastructures: Leverages best of breed capabilities of Microsoft and
eG monitoring technologies.

• Makes SCOM “virtualization-aware”: Enables SCOM admins to
proactively detect issues in heterogeneous virtualized platforms.

• Centralized monitoring and alerting from SCOM: The SCOM
console becomes the one-stop-shop for performance and problem
information. Leverages eG’s automatic root-cause diagnosis capability.

• Makes troubleshooting easy: The eG console can be launched from
the SCOM console on-demand, allowing administrators instant access
to the detailed diagnostics provided by eG and easing troubleshooting.


Live Solution Tour: eG SCOM Management


Infrastructure Monitored
 Virtualized Citrix XenApp infrastructure
 Users access the infrastructure through the Citrix
web interface
 Applications are hosted on Citrix XenApp servers
 Supporting infrastructure: Active
Directory, SQL, License server, profile server
 Critical server applications are virtualized on VMware
vSphere
 Applications on Citrix access backend database and
data processing applications

Active Alerts in the SCOM Console
SCOM alerts and
eG alerts in the
same console

For each eG alert, see help
information automatically
loaded into SCOM.


eG Enterprise Folder in the SCOM Console

All components managed by eG are
auto-discovered in the SCOM
console.


Components View in SCOM

Real-time state of eG managed
components in the SCOM
console


IIS Web Servers View in SCOM

Some of the user
Currently, two IIS web servers are
accesses to the
monitored. One of them is site
infoway_nfuse web
healthy, are not working well.
the other is not.


IIS Web Servers View in SCOM
Application access and
user login transactions
are showing problems.


Citrix XenApp View in SCOM

Citrix users are facing an
issue and application
access is also having a
problem.



SCOM’s diagram view
provides more details of
the problem.



One of the Citrix
applications is seeing a
problem.
The application that is
seeing a problem is the
Java GUI application.


Click on the diagnose
using eG link to get
more details.



Seamlessly login to the
eG Enterprise console
from SCOM.


Diagnosis of Citrix XenApp Issues

One of the published
applications is using
excessive CPU.



At the Citrix users
User kevin’s session is
layer, see the users who
seeing an issue.
are logged in.

CPU usage of the user’s
eG Enterprise tracks
processes is high – one user
various key metrics
should not be taking 30% of
about the user’s
the CPU of the Citrix server.
session.


Clicking on the diagnosis
link reveals the processes
being run in user kevin’s
session.


The Java GUI application
is responsible for the
CPU spike!


Monitoring VMware vSphere in SCOM
The VMware server’s
operating system layer
has a problem.

Lets diagnose the
problem further.

Diagnosing VMware vSphere Performance

The VMware server’s
Right now, CPU usage is
service console should
100%!
be taking < 2% CPU.


Diagnosing VMware vSphere Performance

There are multiple samba
backup jobs running on the
Vmware server, causing the
CPU bottleneck.


Virtualization-Aware Root-Cause Diagnosis
Response time metrics for the web-based service: infomart

Application Access
and User Login are
seeing errors
Clicking on any of these
transactions displays the
service topology diagram
for this web-based service


•

Know which tier of a business service is impacted

The dependency arrows and
color coding make it clear that a
problem with the Citrix XenApp
server is impacting the web
server.


•

Know where the root-cause of a problem lies:

The XenApp VM is hosted
on an ESX Server, and
something in the ESX
Server itself is impacting
the XenApp VM.


•

Know which layer is impacted – Network? System? Application?

Something is wrong
with CPU usage of
the ESX console.
The problem is at the
OS layer.

The ESX console is taking
up close to 100% of the
virtual CPU allocated to it!

Clicking on the
diagnosis button lets
us find out why.


List of the top 10 CPU processes running on the vSphere/ESX service console

A couple of Samba backup
job are using most of the
CPU available to the service
console.
This is the root-cause of the
Citrix performance issue!


Without root-cause diagnosis, you have no idea where the problem lies

All the problems
appear to be equally
important.

With root-cause diagnosis, you have a clear idea of what to do to resolve the problem.
The root-cause of
the problem
Effects of the
problem


Benefits of the eG SCOM Integration
• Integrated end-to-end monitoring solution for heterogeneous
platforms: Single pane of glass view of entire service
infrastructure (not just Microsoft applications)
• Add custom monitoring easily to SCOM: Use the eG Integration
Console to monitor and report on new applications/devices
easily in the SCOM console.
• Short Learning Curve for SCOM Administrators: No need to
learn another monitoring tool – continue using the familiar
SCOM console. No need to learn about different management
packs.
• Maximize the Returns on your SCOM Investment: Combine eG
Enterprise's increased monitoring depth and breadth with
SCOM's expertise in monitoring Microsoft technologies

Gartner on the eG SCOM Integration
• eG Innovations goes deeper than Microsoft
SCOM in the areas of Solaris, AIX, HP-UX and
Linux.
• Monitoring of Citrix, Microsoft, Red Hat and
VMware virtualization technologies is natively
supported by eG Innovations.
• A large number of application components can
now be monitored with SCOM, including those
provided by IBM, SAP and Oracle.
• This monitoring platform can be integrated into
OpsMgr 2007 and OpsMgr 2012.

Jonah Kowall,
Research VP,
Gartner Inc.

Source: How and When to Extend Microsoft and Oracle to Reduce Monitoring Licensing
Costs.

ROI of the eG/SCOM Solution
Boost
User Satisfaction
& Productivity
Reduce
IT Support
Cost & Complexity

• Reduce downtime
• Increase application availability
• Boost user experience

• Simplify, automate & accelerate
diagnosis & troubleshooting
• Optimize staffing levels & reduce OPEX

Reduce
Infrastructure Cost &
Avoid Cost Overruns

• Increase hardware utilization
• Leverage investment in software
• Right-size & optimize environment

Deliver Projects
on Time, on Budget,
on Target

• Accelerate deployments & rollout
• Reduce risk, deliver successful projects
& peace of mind


eG Innovations: Customer Successes


eG Innovations: Awards and Recognition


Next Steps
 Free Trial
http://www.eginnovations.com/freetrial

 Send an Email
info@eginnovations.com

 Call Us
+1 (866) 526 6700


How to Extend Microsoft SCOM to Monitor & Diagnose the Performance of Citrix, SAP, and other Critical Business Applications

Empfohlen

Empfohlen

Weitere ähnliche Inhalte

Was ist angesagt?

Was ist angesagt? (20)

Andere mochten auch

Andere mochten auch (14)

Ähnlich wie How to Extend Microsoft SCOM to Monitor & Diagnose the Performance of Citrix, SAP, and other Critical Business Applications

Ähnlich wie How to Extend Microsoft SCOM to Monitor & Diagnose the Performance of Citrix, SAP, and other Critical Business Applications (20)

Mehr von eG Innovations

Mehr von eG Innovations (20)

Kürzlich hochgeladen

Kürzlich hochgeladen (20)

How to Extend Microsoft SCOM to Monitor & Diagnose the Performance of Citrix, SAP, and other Critical Business Applications

Hinweis der Redaktion