The document provides tips for salespeople to successfully upsell additional products to customers. It states that upselling allows salespeople to increase average order value, profit margins, and bottom line revenues. The tips include talking to customers to understand their interests, explaining additional product benefits, letting customers decide what they can afford rather than assuming, offering special deals, and closing the sale before customers have time to reconsider. Following these tips can help salespeople turn small sales into larger ones by adding more value for the customer.

2. One of the most
important jobs a
salesperson has to do is
to add value to a sale
that the customer is
already willing to make.

4. There are many missed
opportunities as salespeople
commit key errors during
the course of each encounter
with a customer. Learning to
upsell, or add to a sure
sale, is a vital skill, and you
can learn it!

5. For you:
• Increase average order value
• Increase your profit margins
• Increase bottom line
For the customer:
• to enjoy more benefits
• to maximize the usefulness of the
products

7. • Never start an up sale until
you’re done with your first
sale.
• Never stop trying to up sale
until the customer says STOP!
We will prevent that from
happening by following
simple rules :

8. 1. Talk with your customer
Sounds pretty basic, right?
Talking to the customer will allow
you to learn what things the customer
is interested in.
This will help you turn a little sale
into a bigger one.
upselling tips :

9. 2. Explain the Benefits
Focus on the differences that make the
product you’re upselling even more
valuable.
You want to make sure your customer
understands why the other product is
equally appealing, but better than what they
already purchased.
upselling tips :

10. 3. Don't decide what a customer can
afford
Let the customer decide. Many salespeople
hesitate to make an up sale, fearing that they
will freak the customer out.
Guess what? Not your problem! The customer
is an adult and knows the state of his finances
far better than you do.
Don't choose how much the customer
is able to afford. If he can't afford
an up sale he will let you know.
upselling tips :

11. 4.Offer Special deals
You can give special promotional
offers to customers after they
make a purchase.
This usually gives them incentive
to buy more from you.
upselling tips :

12. 5. Close the deal
Okay, you've got the customer in the
palm of your hand.
Many people second guess themselves
if given too much time to think, so
close the deal now.
upselling tips :

13. Now That You've
Learned Everything
It’s Money Time $$$