3. Vision- the power of seeing what others don’t see. Sam’s vision. Birth of: Clubs Supercentres International divisions Neighborhood market $ 2 billion dream.
4. Power of culture Culture- Personality of an Organization. Can- do Attitude. Sam’s Cultural Legacy. Values. Basic Beliefs. Golden Rule.
5. People Make the Difference Success and Satisfaction. Team Work. Equality and Responsibility. Open Door Policy. Profit Sharing and Other Incentives.
6. Customer is Boss Wal-Mart Merchandising Strategy. Sam’s Club- a different customer and Approach. Customer Service. Ten-Foot Rule. Marketing of Wal-Mart. Customer-Most Important.
7. A passion for Excellence Excellence means: “Correction of errors” High expectations. Believing ‘Impossible is possible’ Communicating, communicating, communicating …………
10. “Supply chain and Supplier Relationships” Power of Vision. Warehousing and Logistics in Cost cutting. P&G and GE. Revolutionizing Supplier Relationships. Creating Win -Win Situation.
11. Growth & CSR Growth and Organizational Health. Corporate Social Responsibility. Education Missing children Environment Code Adam etc…