1. An SLA Management Framework forTeleccommunicationServices Telefónica I+D

2. Creating new services in a serviceorientedeconomy

4. Now, ServiceLevelAgreements (SLAs) are important

5. SLA Management Process

6. A non-zen Architecture

8. A comprehensivemodelfor SLA(T)s

9. End Users (Bank Customers) Customer (Bank Company) SLA 3 Party ServiceAggregation Scenario Service Aggregator SLA SaaS Provider 3 Party Business (Telco As A Service) SLA Software Telco Network Capabilities provider 3 Party SLA Infrastructure 3 Party SLA Telco Network Capabilities Telco Network Capabilities

10. A Comprehensiveautomatic SLA managementframework

11. A new businessoportunityforTelcos and thirdpartydevelopers

12. A chance tointegrate SLA penalties in servicescharging