Enhance the productivity of your HR shared services center • Streamline costs and improve efficiency without losing key functionality • Transform HR into an enabler of business strategy through effective talent management, succession planning, and workforce analysis tools • Optimize your approach to HR outsourcing to achieve significant cost savings and service enhancements • Capture and analyze key HR metrics to drive continuous organizational improvement • Coordinate shared service centers on a global basis for maximum productivity • Bring your mature shared service center to the next level

1. Call us at 1-646-253-5526
for Best Possible Pricing
PRESENTS
HRCI CREDITS AVAILABLE
6th Annual
HR Shared Services
& Outsourcing Summit
TM
MAY 18 – 20, 2009
Transforming HR into a Partner of the Business: THE ALLERTON HOTEL
Adding Value & Driving Efficiency through Shared Services, Outsourcing & Workforce Analysis
CHICAGO, ILLINOIS
GAIN TRANSFORMATIVE HR INSIGHTS AND LEARN HOW YOU CAN:
NEW FOR 2009
Enhance the productivity of your HR shared services center
•
➔ Outstanding speaker
Streamline costs and improve efficiency without losing key functionality
• faculty, featuring 25+ HR
thought leaders
Transform HR into an enabler of business strategy through effective
•
➔ Latest strategic content on
talent management, succession planning, and workforce analysis tools
HR Outsourcing & HR
Optimize your approach to HR outsourcing to achieve significant cost savings
•
Transformation
and service enhancements
➔ Interactive roundtable
Capture and analyze key HR metrics to drive continuous organizational
•
discussions: Hear how
improvement your peers are tackling the
Coordinate shared service centers on a global basis for maximum same challenges as you
•
productivity ➔ VP Think Tank, enabling
exclusive networking with
Bring your mature shared service center to the next level
•
senior HR leaders
➔ 80% of speakers new to
LEVERAGE THE WISDOM OF 25+ SENIOR THOUGHT LEADERS, INCLUDING: the agenda for 2009
Sreekanth K Claire St Louis
VP, Global HR Operations VP, Talent and Career Development
NEW speaker
CA United Water
companies for 2009:
Leanne Andersen David Ibarra
Microsoft
•
Senior Director, HR Director, HR Metrics
Operations Wellpoint CA
•
Best Buy United Water
•
Best Buy
•
“The event was extremely helpful – an outstanding cross-section of Astrazeneca
•
attending companies, a great mix of topics, and plenty of detail in the case
WW Grainger
•
studies. I’d make a big effort to attend again.” - HR Director, Ascension Health
Medco
•
International Paper
•
Member Discount: Save an extra 10%! See page 7 for details. Wellpoint
•
National
•
Confirmed Sponsor Media Partners
Reconnaissance Office
Department Of State
•
CONTACT NIGEL CUMMINGS DIRECTLY AT 1-646-253-5526 FOR BEST PRICING OPTIONS

2. LEARN FROM TODAY’S LEADING
6th Annual
TRANSFORMATIONAL HR LEADERS:
HR Share d Servic es Sreekanth K
VP, Global HR Operations
& Outsourcing Summit CA
Leslie Waltke
Dear Colleague, VP, HR Shared Services
SAP
Given historic economic condition Claire St Louis
s, it’s more important than ever that
HR leaders leverage the
dramatic economies of scale that VP, Talent and Career Development
are available to them through share
d service structures and United Water
outsourcing arrangements. And for
more mature companies – those that
have already made the
transition to an HR shared service Mike Asbery
model – there is an urgent need to
re-align the kinds of services
they offer with increasingly tough Senior Manager
business challenges. Compensation & Benefits, Microsoft
Talent – how to find, acquire, and Dan Wild
develop it within your organization
– is rapidly becoming the most
important differentiator in a globalize CFO & SVP
d economy, creating exciting oppo
rtunities for “transformed” HR
functions to play a truly strategic JT3
role in the business. As transactio
nal services become increasingly
automated, HR can become a partn Leanne Anderson
er to the business in new ways and
enhance core processes like
sales, marketing, engineering and Director of HR Operations
product design. Playing a role in the
top-line of the business is the
essence of HR transformation, and Best Buy
will become increasingly critical as
the global economy falters. Cindi Basenspiler
The event brings together senior HR VP, HR Shared Services
leaders in an exciting interactive forum
case studies aimed at optimizing every , delivering best practice Acuity Brands
stage within the HR transformation
topic introductions for those new process. From “101” style Mike West
to shared services and outsourcing,
to detailed case studies on truly
transformational programs, it’s the HR Metrics Partner
only event that guarantees a retur
n on your time out of the office:
whatever the maturity level of your Astrazeneca
HR service offerings.
David Ibarra
The 2009 program features a num Director, HR Metrics
ber of exciting innovations designed
to maximize the value of your
participation. If you’re a VP, for exam Wellpoint
ple, you’ll have the opportunity to
exchange best practices with
your peers at our exclusive VP Thin
k Tank session (see page 4-5), takin Scott Lacy
g place at 1.30pm on May
19th. And for non-VP attendees, Director, HR Operations
you’ll have a selection of interactiv
e roundtables to choose from,
enabling you to brainstorm solutions International Paper
to your toughest challenges. The
speaker faculty has been given
a dramatic make-over, with 78%
of our speakers new for 2009 and Ilene Colina
almost half at VP level or
above. We’re delighted to announce VP, Human Resources
exciting case studies from some of
the most innovative
organizations in the world, including QinetiQ North America
Microsoft, SAP, the National Reco
nnaissance Office, Dell,
AstraZeneca, Medco, United Wat
er, and WW Grainger, to name Richard Bye
just a few. Director, Global HR Service Centers
Please take a few minutes to read Dell
through this agenda and visit our
website at
www.iqpc.com/us/hrsharedservice
s for updates on creating a business Ellen Hirsch
case for attending. Director, Human Resources
I look forward to meeting you in Chic WW Grainger
ago for this exciting event!
John Blowers
Kind regards, Director of Global HR Services and Solutions
AMD Global Foundry, & Best-Selling
Author, Tilt
your learning
P . Maximize Sreeni Kutam
.S
ttending our Senior Director, HR Operations
xperience by a Medco
e
shops! Se e
teractive work
Nikki Champagnie
Toby Donovan
in Director, HR Shared Services
ister today!
Director, HR Division
age 3 and reg
State of Georgia
p
Shared Services & Outsourcing
Network Peggy Philbin
Executive Director, Shared Services
Department of State
Sharon Smith
Director, HR Shared Services
2009 Sponsor: IKON Office Solutions
Enwisen helps companies improve Provides CSRs with on-demand access to any member of the
•
Debbie Ridley
the delivery of HR Services while workforce’s personalized policies, benefits, onboarding forms Program Director, Leadership Development
reducing the cost. and more & Succession Management
Promotes first-call resolution National Reconnaissance Office
•
Enwisen’s AnswerSource HR Shared Services/Case Management is Increases call volume productivity
•
Mary K Byers
the industry’s only HR-specific shared services solution that Speeds time-to-productivity for service reps
•
Director, HR
combines call tracking software with a personalized, searchable HR Promotes accuracy and consistency
•
National Reconnaissance Office
knowledgebase – enabling call center reps to provide fast, Manages tickets easily with dashboards and reports
•
accurate and consistent inquiry resolution. The knowledgebase Helps companies reduce their annual cost-per-employee for Dana Taylor
•
also integrates with the AnswerSource Workforce Portal – HR Director
HR services by up to 45%
promoting the ability for employees and managers to get their Ciena
Offered as a Software as a Service solution – easily deployed
•
own answers in Tier 0 self-service mode … “after all the best call and fully maintained by Enwisen. Christopher Bohme
is the one that is never made.” The AnswerSource HR Shared
Former Director of Human Resources
Services/Call Center: Website: www.enwisen.com
Citigroup
Angela Keister
Director, Organization Development
HRCI Credits Available! Advocate Healthcare
This program has been approved for up to 24 recertification credit hours through the Human Adam Feirstein
Resource Certification Institute (HRCI). For more information about certification or recertification, Former VP, Global HR Operations
Hertz
please visit the HRCI homepage at www.hrci.org.
CONTACT NIGEL CUMMINGS DIRECTLY AT 1-646-253-5526 FOR BEST PRICING OPTIONS
2

3. Pre-Conference Workshops Monday, May 18, 2009
8:00 – 11:00 7:30 Registration for Workshop A
Achieving Best Practice In Human Resource Outsourcing:
Determining The Most Suitable HRO Model For The Long-Term Requirements Of Your Business
What you will learn: HRO for the long-term: Understanding how to future-proof your
•
• Auditing your internal capabilities, to determine what to outsource HRO agreement, enabling flexibility around future requirements and
and what to keep in-house technological developments
• Optimizing the relationship structure with your HRO partners: single-
How you will benefit:
source vs. multi-source
Avoid the pitfalls associated with hastily constructed outsourcing
•
• Creating clear, transparent SLAs to drive the performance levels of
arrangements
your HRO partner • Create a flexible HRO model allowing for fluctuations in future demand
• The softer aspects of relationship management: Creating a true
• Get the best possible value from your outsourcing partner: What to
partnership beyond contractual obligations
insist on in an outsourcing arrangement, and what to avoid
• What to do when things go wrong: How to negotiate an exit from
an HRO agreement or re-negotiate a new deal Scott Lacy, Director, HR Operations, International Paper
11:15 – 2:15 11:00 Registration for Workshop B Lunch will be served
HR Shared Services Technology: A Multi-Tier Approach to HR Service Delivery
What you will learn: lower cost – reduce annual cost-per-employee for the delivery of HR
Best practices for deploying Tier Zero, Tier 1 and Tier 2 response services by 20-40%
•
• The technology components of a multi-tier approach to HR Shared Promote the ability for employees to answer their own HR questions
•
Services – including integrated portal, knowledgebase and case 80-90% of the time
management solutions Create an HR Shared Services Center that handles higher volume
•
• The business model for deploying HR Shared Services technologies with fewer reps – with 80% first call resolution
for both mid market and large market employers – a model that Speed CSR rampup time to days vs. weeks
•
works for you whether you have 1,000 or 100,000 employees Reach key performance indicators in just months
•
• Key performance indicators and metrics to measure ROI
Workshop Leaders:
• How HR Shared Services technologies promote successful HR
Jim Scully, Founder, HR Shared Services Network
Transformation
How you will benefit:
Improve the delivery of HR services with fewer resources and at a
•
Barbara Levin, SVP Marketing &
Customer Community, Enwisen
2:30 – 5:30 2:15 Registration for Workshop C
HR Shared Services 101:
The Fundamentals of Designing, Building, Launching and Operating Shared Services for Human Resources
What you will learn: Managing the impact of your shared service center on organizational
•
• Determining the right operating model for your shared service center culture and morale
• Creating an effective business case for an HR shared services center:
How will you benefit:
Achieving clarity on the information you need to deliver for executive
Exposure to the lessons learned from hundreds of HRSS
•
buy-in
implementations
• Understanding how to build an effective project team
• Create a shared services strategy that’s truly cost-effective, delivering
• Solving the staffing puzzle: Tips for identifying and sourcing top
clear return on investment
talent into your shared service center • Brand your shared services center effectively to
Back by
• Redesigning processes to maximize buy-in from your internal
maximize uptake
customers popular
• Selecting the right technology platform for your shared service center
Scott Manning, Partner, demand!
ScottMadden Inc
5:45 – 8:45 5:30 Registration for Workshop D Dinner will be served
Growing an HR Shared Services Operation...Without the Growing Pains
You’ve set up your shared service center, and now you’re faced with How you will benefit:
the task of expanding it. In this extended workshop session, hear how • Learn how to deliver value to the organization on day one
John Blowers and Geoff Dubiski expanded the scope of an HR shared • Discover how pricing plans can drive growth and expand service
service center more than 30-fold, from a center set up to service 3,000 offerings
employees, to one that serviced the entire workforce of 110,000! • Determine appropriate growth strategy for your shared services
operation
What you will learn:
• Leveraging ideal beta partners to determine scalability of model John Blowers, Director of Global HR Services and
• Deciding between insourcing v. outsourcing Solutions, AMD Global Foundry, & Best-Selling Author,
• Understanding the nuances of shared services vendor selection and Tilt
management
Geoff Dubiski, Managing Director & Chief Talent Scout,
• Expanding a shared services operation
Sumner Grace
• Developing and evolving meaningful, customer-centric metrics
• Undergoing a commercialization exercise to truly understand the
value proposition
Sponsor Media Partners 3

4. Main Conference Day One Tuesday, May 19, 2009
Registration & Coffee Analyzing the relationship between global economic pressures
•
7:30
and the emergence of alternative HR operating models
Chairperson’s Welcome and Opening Remarks Looking into the future of HR technology: Examining the
•
8:00
impact of increasing technological sophistication and
Barbara Levin computing power on workforce analysis techniques and
Senior Vice President, Marketing & Customer Community human capital intelligence
Enwisen HR 2020: What is the future of the HR function in the
•
medium term? How will HR support the businesses of
Opening Keynote: Choosing The Right Operating
8:10 tomorrow?
Model For Your HR Transformation Program:
Striking The Correct Balance Between Shared Sreekanth K
Services & Human Resource Outsourcing VP, Global HR Operations
CA Inc
Defining HR Transformation: Playing a more strategic role in
•
the top-line of your business Ilene Colina
Leveraging HR to support revenue-critical processes related to
•
VP, Human Resources
sales, marketing, engineering and product design QinetiQ North America
Linking the strategic orientation of your HR organization to
•
Leslie Waltke
the needs of your future business through workforce analysis
VP, HR Shared Services
and succession management tools
SAP
Designing an effective operating model for your
•
“transformed” HR organization, optimizing the balance
Morning Networking Break
10:25
between outsourcing and shared service structures
Enhancing the communications between your outsourcing
•
Optimizing Your Global Shared Services Model:
11:00
partners and internally managed shared service centers, to
Getting The Delivery Right For Maximum
maximize efficiency and reduce the possibility of duplicated
Productivity
activity
Choosing the right model: Determining whether your
Creating an operating model capable of continuous •
•
business would be better served by national, regional, or
improvement, and designing metrics to measure the
global shared service centers
effectiveness of that model going forward
Balancing the advantages of local area and cultural
•
Sreekanth K knowledge with the economies of scale to be achieved by
VP, Global HR Operations global centers
CA Inc Designing and implementing a global shared services
•
governance model, to enhance the consistency of your global
Joint Case Study: HR As An Enabler Of Business
8:55 HR service delivery
Transformation: Creating A Holistic Talent &
Development Strategy To Enhance Succession Richard Bye
Management Director, Global HR Service Centers
Dell
Optimizing the interview process to identify leadership ability
•
and collaborative expertise
JT3 Case Study: Unleashing The Full Potential Of
11:45
Creating transparency across the intelligence agencies about
•
Comprehensive Outsourcing To Drive Cost
senior roles becoming available, and the kinds of skills and
Savings Throughout Your HR Operations
qualities required for them
Understanding the market pressures that favor the uptake of
Combining succession planning with learning and •
•
comprehensive outsourcing models:
development: Designing development plans for suitable
- Cost pressures
internal candidates before the role becomes available,
- The need for consistent service quality
enabling on-the-job training to upskill in time
- Organizational focus
Shifting the organizational culture across the intelligence
•
Optimizing the structure of your comprehensive outsourcing
agencies by more effectively motivating collaborative activity •
arrangement to enhance cost efficiency and flexibility
rather than individual performance alone
Driving performance through optimally designed service level
•
Debbie Ridley agreements and incentive structures
Program Director, Leadership Development & Succession Enhancing the softer aspects of your outsourcing relationship
•
Management
Dan Wild
National Reconnaissance Office
CFO & Senior Vice President
Panel Discussion: HR 2020: Looking Into The JT3
9:40
Future Of The HR Function
Networking Lunch
12:30
Forecasting the continuing impact of the global economic
•
crisis on the strategic priorities of corporate HR organizations
“The HR Shared Services Summit was a unique opportunity for HR shared service
professionals to benchmark, exchange best practices, and get up to speed with
the latest transformational models. An unmissable meeting!”
- Secret Holland, HR Director, Southern Company
Case Study Interactive Session Networking
Opportunity
CONTACT NIGEL CUMMINGS DIRECTLY AT 1-646-253-5526 FOR BEST PRICING OPTIONS
4

5. NEW INTERACTIVE FORMATS FOR 2009!
Interactive Roundtable Discussions VP Think Tank: Identifying Opportunities in a
1:30
Down Economy
After an insightful morning of case studies, panels, and presentations,
this is your opportunity to debate your most critical issues in intimate The VP Think Tank is an hour long discussion mini-track limited to
groups of your peers. Brainstorm solutions, make important new 12 VP+ level participants to discuss executive- level strategies
contacts and ask the questions you really need answers to. But hurry! relating to HR transformation, shared services, and outsourcing
Places are strictly limited to 12 delegates on each table, so make sure models. There are two levels of participation: You can be among a
you register well in advance to be sure of your first choice. select group of leaders that will bring to the forefront one topic of
Roundtables will take place on the following key topics: interest or challenge you are facing right now. Or you can be an
HRSS & Stakeholder Management in the Public Sector attendee and take advantage of a networking opportunity that is
•
• Branding Your HR Shared Services Initiative To Gain focused on your specific needs, at your level of seniority. Already
Maximum Internal Buy-In confirmed participants include:
• Change Management For HR Shared Services
Sreekanth K, VP, Global HR Operations, CA Inc
• Developing HR Personnel for Business Transformation
Leslie Waltke, VP, HR Shared Services, SAP
Claire St Louis, VP, Talent and Career Development, United
Water
Dan Wild, CFO & SV, JT3
Cindi Basenspiler, VP, HR Shared Services, Acuity Brands
Ilene Colina, VP, Human Resources, QinetiQ North America
Want to submit your VP for the Think Tank?
Discuss your most pressing issues within intimate
E-mail your nomination to toby.donovan@iqpc.com
groups of your peers!
HR Shared Services In A Difficult Economy: Creating A Shared Service Center Within A
2:30 4:30
Cutting Costs While Remaining Efficient Mature Organization: How Microsoft Created A
Centralized Function For Systems Implementation
Performing a cost-benefit analysis of your existing shared
•
In The Compensation & Benefits Department
service operations
Performing an internal audit to identify the most suitable Identifying a value proposition for the shared services organization
• •
areas for cost-savings and efficiencies Defining the service offerings to provide
•
Using automation technology to reduce the cost-base of your Balancing the drive towards a long term vision with hitting
• •
shared service center: How long before you see a return on short term milestones
investment? Building and transitioning a new team to meet the evolving
•
Managing the cost-effectiveness of your vendor relationships needs of the business
•
Engraining process thinking and measurement into the
•
Cindi Basenspiler function
VP, HR Shared Services
Acuity Brands Mike Asbery
Senior Manager, Readiness & Operations for
From Transactional Agents To Strategic Business
3:15 Compensation & Benefits
Partners: Rethinking The Role Of The HR Microsoft
Professional Within IKON Office Solutions
Panel Discussion – Striking The Right Balance
Identifying & automating transactional HR services 5:15
•
Between People & Technology: Optimizing The
Redesigning the HR business role:
•
Automation Model To Ramp Up The Productivity
- Responsibilities
Of Your HR Services While Retaining The Human
- Skills
Touch
- Aptitudes & Capabilities
Mapping out the higher-level, strategic services that fall Achieving visibility over the full range of technologies
• •
within the remit of the new position: available to enhance the productivity of the HR shared
- Succession planning services center:
- Workforce analysis - Skill-based call routing
- Leadership development - Interactive voice response systems (IVRs)
Maximizing the value to the business by enhancing awareness - Dashboarding technology
•
of higher-level HR capabilities Determining the most effective strategies for helping your
•
employees get the full benefit from your IT systems:
Sharon Smith - Usability testing
Director, HR Shared Services - Training & development plans
IKON Office Solutions What is the proper extent of automation? Identifying the
•
non-negotiable points of human contact within the shared
Afternoon Networking Break
4:00 service structure
Peggy Philbin
Executive Director, Shared Services
Department of State
Ilene Colina
VP, Human Resources
QinetiQ North America
Christopher Bohme
Former Director of Human Resources
Citigroup
Close of Conference Day One
6:00
Case Study Interactive Session Networking
Gain access to the latest transformational HR case studies
Opportunity
Sponsor Media Partners 5

6. Main Conference Day Two Wednesday, May 20, 2009
Registration & Coffee The New Look of HRO Service Management
7:30 11:35
HRO buyers are seeing an evolution in the management of service
Chairperson’s Recap of Main Conference Day One
8:00 delivery. Many HR processes are complex and involve multiple
providers committed to delivering a satisfying end-to-end
Keynote: Adding Value Beyond The Transactional:
8:10 employee experience. This shift is leading to fundamental changes
Incorporating Recruitment, And Reporting Into in how service delivery is architected, how success is measured,
Your HR Shared Services Model and how deals are structured. Additionally, buyers are recasting
HR Service Delivery: a new way of looking at shared services their own teams to include an ensemble committed to strategic
•
- Service Delivery - the basic concepts sourcing, operational excellence and relationship management. In
- Shared Services value versus expectations this highly awaited session, Leanne Anderson, Senior Director of
- Service Delivery tiered model HR Operations at Best Buy and chairman of the Buyer’s Group, will
- Leadership Characteristics provide exclusive insights into the following key areas:
Recruiting as part of Shared Services • Examining the challenges of simultaneously managing
•
Compensation and Benefits as part of Shared Services multiple HRO providers
•
Reporting as part of Shared Services • A closer look at the new models of HRO management,
•
including concierge HRO and HRO network management
Leslie Waltke • Understanding the technological implications of emerging
VP, HR Shared Services HRO service management strategies
SAP • Driving partner performance within new HRO models through
smart SLAs and incentive mechanisms
Leveraging Technology To Gain Top-Level
8:55
Visibility For Your Succession Planning Pipeline Leanne Andersen
The “perfect storm”: Examining the ways in which the labor Senior Director, HR Operations
•
shortage, skills deficit, and knowledge drain are converging Best Buy
Sharing accountability for navigating the storm between HR
•
Networking Lunch
and the business 12:20
Building awareness of the succession planning challenge
•
Panel Discussion – Achieving Transformational
throughout the business 1:20
HRO: Determining The Best Model For Truly
Understanding how technology has enabled the creation of
•
Effective Human Resource Outsourcing
“living” succession plans, automatically updated by changes
in circumstances and skill sets Identifying the hallmarks of truly successful HRO deals around
•
Charting the evolution of HR’s role within United Water’s the world
•
succession management strategy: From coordinator of paperwork Making the choice between competing HRO partners:
•
facilitator of process strategic partner of the business, evaluating - Creating a tender process that identifies the most effective HRO
organizational talent needs and analyzing skills organization for the specific requirements of your business
- Proprietary technology platform vs. traditional ERP?
Claire St Louis Understanding which technology model is the better choice
VP, Talent & Career Development for your organization
United Water Achieving visibility over your organization’s strategic expertise in
•
order to determine the precise mix of services to be outsourced
Creating A Scalable RPO Model To Support
9:40 Operational considerations: determining whether your HRO
•
Shifting Talent Requirements In A Challenging partner should inherit your HR staff following the execution
Economic Environment of the deal
Examining the talent acquisition challenge, now and in the future
•
Determining how the economic downturn will impact on the Sreeni Kutam
•
global recruitment landscape Senior Director, HR Operations
Identifying tools and strategies to measure the quality of your hires Medco
•
Assessing the pros and cons of moving to an RPO model, and
•
Ellen Hirsch
the impact of RPO on process efficiency within your business
Director, Human Resources & Global Staffing
Understanding how to increase the scalability of your RPO model,
•
WW Grainger
to enable rapid alignment with your staffing requirements
Leanne Anderson
Ellen Hirsch
Director of HR Operations
Director, Human Resources & Global Staffing
Best Buy
WW Grainger
Towards a Science of HR Decision-Making:
2:05
Morning Networking Break
10:20
Effectively Using HR Data to Support Benefits
Optimization & Attrition Reduction
Achieving Best Practice In HRO: Managing The
10:50
Understanding the central tenets of good HR data practice
•
Performance Of Your Outsourcing Partner
- Why data without a goal is like carrying an umbrella when
Beyond Contractual SLAs
there is no chance of rain
Identifying solutions to deal with some common challenges
•
- Why data without a reference point should get lost
associated with HRO arrangements:
- Why a picture is worth a thousand spreadsheets
- Sub-optimal expertise in industry and/or specific company
Examining case studies on how the principles have been
•
- Lack of direct liaison between the client and the outsourcing
applied at some of the world’s leading HR organizations
partner
Towards the development of a data-oriented logic for HR:
•
- Cultural difficulties associated with offshore models
Making informed decisions and allocating time and resources
Creating a dedicated partnership liaison officer to ensure
•
to support the attainment of organizational goals
constant contact between the client and the HRO organization
Developing a tracking mechanism to distinguish between
•
Mike West
human failure and process failure, and using this both to HR Analytics Partner
enhance vendor performance and improve business processes AstraZeneca
Sreeni Kutam
Case Study Interactive Session Networking
Senior Director, HR Operations
Opportunity
Medco
CONTACT NIGEL CUMMINGS DIRECTLY AT 1-646-253-5526 FOR BEST PRICING OPTIONS
6

7. Afternoon Networking Break panelists will have to go very quickly to work their way through
2:50
the most important lessons of this value-packed conference.
Driving the Business Forward: WellPoint’s
3:20 David Ibarra
Journey in First Year Turnover Reduction Director, HR Metrics
Making metrics meaningful: Segmenting HR data effectively
•
Wellpoint
to gain a true picture of turnover levels throughout your
Leslie Waltke
business
VP, HR Shared Services
Monetizing turnover: How much does it actually cost?
•
SAP
Understanding why turnover happens: Leveraging HR metrics
•
to gain visibility into the reasons for employee disengagement
Richard Bye
and organizational ‘churn’
Director, Global HR Service Centers
Communicating your findings to the business: Present
•
Dell
quantitative insights in an accessible way to gain executive
buy-in for recommendations Claire St Louis
VP, Talent & Career Development
David Ibarra
United Water
Director, HR Metrics
Wellpoint
Chairperson’s Closing Remarks and Close of
4:50
Conference
Quickfire Panel Session – 30 Ideas, 40 Minutes
4:05
Event Wrap-Up & Final Take-Aways
Case Study Interactive Session Networking
This explosive final session brings together four of our most
Opportunity
inspiring speakers to deliver 30 key take-aways in 40 minutes.
Better brush up on your short-hand note-taking, as our
Registration Information
PRICING: Qualified HR, Shared Services and Outsourcing Professionals PRICING: All Others
Register by Standard Register by Standard
4/24/2009 Pricing 4/24/2009 Pricing
Main Conference Only (save $200) Main Conference Only (save $400)
$1,599 $1,799 $2,399 $2,799
Main Conference + 1 Workshop (save $200) Main Conference + 1 Workshop (save $400)
$2,148 $2,348 $2,948 $3,348
Main Conference + 2 Workshops (save $200) Main Conference + 2 Workshops (save $400)
$2,697 $2,897 $3,497 $3,897
Main Conference + 3 Workshops (save $300) (save $100) Main Conference + 3 Workshops (save $500) (save $100)
$3,146 $3,346 $3,946 $4,346
Main Conference + 4 Workshops (save $400) (save $200) Main Conference + 4 Workshops (save $600) (save $200)
$3,595 $3,795 $4,395 $4,795
Workshop Only $549 $549 Workshop Only $549 $549
Member Discount: Save an extra 10%! See page 7 for details.
Please note that multiple discounts cannot be combined.
Venue & Accommodation A $99 processing charge will be assessed to all registrations not
accompanied by credit card payment at the time of registration.
The Allerton Hotel in Chicago
MAKE CHECKS PAYABLE IN U.S. DOLLARS TO: IQPC
701 North Michigan Avenue
* CT residents or people employed in the state of CT must add 6%
Chicago, IL 60611
sales tax.
312-440-1500
http://www.theallertonhotel.com/ Team Discounts
For information on team discounts, please contact IQPC Customer
Service at 1-800-882-8684. Only one discount may be applied per
IQPC has a reduced group rate for 6th HR Shared Services & Outsourcing Summit participants at The Allerton Hotel in
registrant.
Chicago. The group rate is available 3 days prior and 3 days post event dates, before April 27, 2009, and is subject to
availability. The group rate is $225 per night + taxes + gratuities. (Single & Double Occupancy.) Please mention the 6th HR Special Discounts Available: A limited number of discounts are
available for the non-profit sector, government organizations and
Shared Services & Outsourcing Summit in order to receive the discounted rate. Reserve your room by calling 312-440-1500
academia. For more information, please contact customer service at 1-
before April 27, 2009.
800-882-8684.
Details for making payment via EFT or wire transfer:
Sponsorship and Exhibition Opportunities JPMorgan Chase
Penton Learning Systems LLC dba IQPC: 957-097239
ABA/Routing #: 021000021
Reach high-level, targeted decision makers attending the HR Shared Services & Outsourcing Summit. IQPC and SSON
Reference: Please include the name of the attendee(s) and the event
help companies like yours achieve sales, marketing and branding objectives by setting aside a limited number of event
number: 10734.006
sponsorships and exhibit spaces – all of which are custom tailored to help your company create a platform to maximize
Payment Policy: Payment is due in full at the time of registration and
its exposure at the event. For more information on Sponsoring or Exhibiting at “HR Shared Services” please contact
includes lunches, refreshment and detailed conference materials. Your
Thomas Boccard at 866-232-8660 or via email at sponsorship@iqpc.com.
registration will not be confirmed until payment is received and may be
subject to cancellation. For IQPC’s Cancellation, Postponement and
Substitution Policy, please visit www.iqpc.com/cancellation
About SSON Special Dietary Needs: If you have a dietary restriction, please contact
SSON provides research, training, and networking for over 4,500 shared services executive members from over 50 Customer Service at 1-800-882-8684 to discuss your specific needs.
countries around the world. Whether you need resources to write a report, facts to benchmark performance against
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8. International Quality & Productivity Center
535 5th Avenue, 8th Floor
PRESENTS New York, NY 10017
6th Annual
HR Shared Services
& Outsourcing Summit
❑ Conference Only ❑ Conference +Workshop(s) ❑ Workshop(s) Only
❑A ❑B ❑C ❑D
Please Choose Your Workshops:
Your customer registration code is:
When registering, please provide the code above.
Name__________________________________ Job Title ________________________
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5 EASY WAYS TO REGISTER:
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❑ Please keep me informed via email about this and other related events. Web: www.iqpc.com/us/hrsharedservices
1
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preceding page. 535 5th Avenue, 8th Floor
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❑ I cannot attend, but please keep me informed of all future events. 10734.006/KV
Call us at 1-646-253-5526
for Best Possible Pricing
PRESENTS
HRCI CREDITS AVAILABLE
6th Annual
HR Shared Services NEW FOR 2009
➔ Outstanding speaker
& Outsourcing Summit faculty, featuring 25+ HR
TM
thought leaders
➔ Latest strategic content on
MAY 18 – 20, 2009
Transforming HR into a Partner of the Business: HR Outsourcing & HR
THE ALLERTON HOTEL
Adding Value & Driving Efficiency through Shared Services, Outsourcing & Workforce Analysis
Transformation
CHICAGO, ILLINOIS
➔ Interactive roundtable
“…an outstanding cross-section of attending companies, a great mix
discussions: hear how your
of topics, and plenty of detail in the case studies. I’d make a big peers are tackling the
effort to attend again.” - HR Director, Ascension Health same challenges as you
➔ VP Think Tank, enabling
Member Discount: Save an extra 10%! See page 7 for details.
exclusive networking with
senior HR leaders
Confirmed Sponsor Media Partners
➔ 80% of speakers new to
the agenda for 2009
CONTACT NIGEL CUMMINGS DIRECTLY AT 1-646-253-5526 FOR BEST PRICING OPTIONS