1. Using social tools to support membership organisations Lyndsay Rees-Jones: Membership Services Unit, CILIP Ed Mitchell: community and engagement consultant Theory Practice Technology Findings
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8. Communities: phase 1 Department of Knowledge and Information Community leader Member Community Community hub CILIP membership Knowledge flows from Peer to peer Facilitator Expert
9. Communities: phase 2 Community leader Member CoP Community hub CILIP membership Knowledge flows from Peer to peer Expert Blog Mentors and Mentees using profiles Members with blogs RSS Other networks RSS Branch Group
10. Social model: facilitation Public facilitation: External blogs Responses Championing Advocating Marketing Attracting Internal facilitation: Editing Responding Finding people Finding knowledge Supporting Balancing Nurturing
11. Social model: facilitation Forums Blogs "... Where facilitation is withdrawn or inconsistent, community activity often decreases. Where it is pro-active, consistent and visible, communities tend to flourish provided purpose and expectations are clear and understood by the participants" (Research from Bristol University into talk2learn, NCSL's online communities)