From the session: Training is Not Learning? Monday, October 17th 2011 Internet Librarian Monterey, CA

2. Our Situation
1.5 Million County residents
54 Public Libraries
49 Libraries in Consortium
8.5 million item database
970,000+ Registered Library
Users

3. Where We Started
Software training as libraries
joined the consortium
Large User Group meetings to
continue training on the
software
Individual training for staff new
to the software

4. Photo courtesy Suffolk County Library Association

5. Photo courtesy Suffolk County Library Association

6. Training
Step-by-step
Task Oriented
Software specific
“Follow these
steps and you will
be able to
perform the
necessary task.”

7. OK, now press
a Key…
No, not the “a”
key!
Photo courtesy Riverhead Free Library, Riverhead, NY

9. http://www.flickr.com/photos/quisnovus/5458167711/

10. http://www.flickr.com/photos/multnomahcountylibrary/5579094894/

11. Photo taken at North Shore Public Library, Shoreham, NY

12. Where We Hope to Go
Training Learning
•Demonstrate specific •Understand
behavior or actions information concepts
•Focus on techniques and and context
process •Developing judgment
•Oriented towards •Transferrable skills
specific tasks •Responsibility on
•Responsibility on trainer Learner
•Short term, when •Long-Term, Ongoing
needed

14. Training Site ca. 2003

15. Training Site ca. 2006

16. Training Site ca. 2006

17. What We’re Adding
Personalized Info Streams
Discussion Forums
Interactive Learning Activities
Collaborative Workspaces
Self Driven Training Resources
Distance Learning

18. Training Site 2011
(in development)

21. Communication ca. 2000

22. Communication Changes
Targeted to specific interests
and information needs
Using mainstream technologies to
provide information access
Providing feedback opportunities

23. Communication ca. 2011

24. Communication ca. 2011

25. Communication ca. 2011

26. Communication ca. 2011

28. New Training Facilities

29. New Class Approach
Webinars – to replace demos,
lectures and Q&A sessions
Screencasts – for basic training
needs
Hands on Workshops – interactive
learning
Discussion Groups

30. Teaching about Teaching
http://www.lifewisdominstitute.org/learningpyramid.html

31. Teaching Concepts
X
How to Search the OPAC
21st Century Search Tools and
Techniques
X
Making a Facebook Profile
Online Privacy and Identity
Management

33. Multimedia Tools

34. Games and Activities
http://members.tripod.com/matthew_lyon/generators/millionaireGenerator.html http://www.says-it.com/jeopardy/

36. Challenges
Responsibility
Motivation
Funding
Pace of Change
http://www.flickr.com/photos/jocke66/470466274/

37. “Employers tend to confuse
training and learning.
Training gets done to you.
Learning is something an
individual does themselves.”
- Ian Delaney
http://twopointouch.com/2008/business/sit-and-listen/

39. http://wrightstuffmusic.com/2010/08/05/blooms-taxonomy-from-pirates-of-the-caribbean/

40. http://sceptre2.drupalgardens.com/sites/sceptre2.drupalgardens.com/files/learning%20jpg.JPG

41. Questions?
Emily Clasper
Suffolk Cooperative Library System
emily@suffolknet.org
http://eclasper.com
Twitter: @eclasper