Conference - Agenda, List of Speakers

1.
Management World Orlando
Create, Deliver & Monetize Digital Services
16‐20 November 2008
Rosen Shingle Creek, Orlando, Florida
150+ Speakers ‐ 3 In‐Depth Summits
‐ Transformation Summit
‐ Revenue Management & Customer Experience
‐ Digital commerce & Advertising
BOOK & PAY BY
September 8th
AND SAVE!

2.
About Management World Orlando
Management World Orlando is the leading global event focusing on the management,
monetization and operations of cutting-edge communications, entertainment and online
services.
Attracting over 1,500 people from 50 countries in 2007, this year’s Management World
Orlando will address the diverse needs of the information, communications and entertainment
industries through 3 dedicated Summits:
3 Summits – One Management World
Each Summit will feature renowned industry speakers who will provide their insights and
unique perspectives on the key Issues of creating, delivering and monetizing today’s digital
services.
Keynote Speakers
Hear the future strategies from our executive keynote speakers on Tuesday at Management
World Orlando.
Jerry Brace Andy Brown Peter T Sany
Senior Vice President Managing Director Group Chief
Information and Chief Technology Information Officer
Technology Officer Infrastructure Deutsche Telekom
Rogers Credit Suisse AG
Communications Inc.

3.
Quick Links
Transformation Summit - Register Now
Find out how business and information technology - Conference Agenda
transformation is enabling service providers and their
suppliers to remain competitive in a dynamic market - Module Descriptions
place.
- Full List of Speakers
Over 50 industry renowned speakers will address business
and information technology transformation.
Business transformation will look at changes to business process and the impact on roles
within the new value chain.
IT transformation will feature how technology is playing its part in supporting the business
transformation. This may be the use of new technologies, new technology architectures or new
standards and specifications that complement and underpin the NGOSS development that
enable transformation to happen
.
Get the Executive Perspectives on Transformation
Hear how the executives are enabling innovation to gain Operational Efficiencies. Understand
the business models required for content monetization and the latest transformation
techniques to help your company compete effectively.
Michael Lawrey Dr. Sumit Chowdhury Philip Dance Alpna J. Doshi
Executive Director, CIO MD Technology Vice President
Operations Reliance Exploitation Satyam Computer
Telstra Communications BT Group Services
Modules Include
• Business Transformation Strategies I • Mobile & Wireless
• Business Transformation Strategies II • NGOSS Transformation Case Studies
• Evolving Business Models • IT ROI
• SDF • Enterprise/Defense Infrastructure
• Business Process Frameworks Management
• SOA

4.
Revenue Management & Customer Experience
Over 30 expert speakers will address all aspects of charging for and gathering revenue for
the new generation of services.
Billing and revenue management is an integral and vital part of the customer experience.
The processes that belong to billing provide a unique opportunity for collection of vital data on
customers. If that data is used wisely it can enable service providers to leap frog the
competition in the quality, timeliness and relevance of the services they offer
In parallel the summit will examine how the customer experience becomes a foundation to a
successful and profitable service covering the entire spectrum from how customer experience
can be defined through to how services can be assure
Achieve Measurable Get the Practical View of
Operational Customer Revenue Assurance
Excellence Mohammed Rafee, Asst
Eckhard Freund, Head of General Manager, Idea
Project Management, Cellular Ltd shares his views
Telefonica will show how he on the importance of tightly
achieved customer integrating revenue assurance
excellence through strategies with its overall
performance management business goals. .
systems.
Modules Include Quick Links
• Billing & Charging - Conference Agenda
• Revenue Assurance Strategies and Best Practice
- Module Descriptions
• Effective Use of Business Intelligence and CRM
• Driving Customer Loyalty and Combating Fraud - Full List of Speakers
• Service Quality Management

5.
Digital Commerce and Supported by:
Advertising Summit
The telecom, cable, advertising and
media/entertainment industries are
converging to create and define a totally
new digital media marketplace. It’s more Troy Saulnier
than a technological challenge – it’s a Senior Strategic Planner
completely new set of business models that and GM Network
has everyone scrambling to exploit their role
in the value chain.
Management, CTO, Bell
Aliant
The Summit will examine the management
& monetization issues for delivering Faraz Yusufi
cutting-edge, digital media services across Consultant
the content lifecycle from creation to
Verizon
consumption. It will also focus on how
advertising will impact the traditional making Communications
advertising a critical part of the value chain
and bringing the communications and media
worlds closer together. James Levey
Director Search and
Modules Include Advertising Marketing
Amdocs Management
• The Role of Advertising in Digital Limited
Commerce
Linda Barrabee
• The New Content Value Chain Program Manager,
• Monetizing Content Based Services Consumer Research,
Yankee Group
• Managing Content Based Services
• Focus on Cable

6.
Training
18 in-depth training courses delivered by
industry experts at Management World
Orlando
Why should you attend Training in
Orlando?
• Speak the same language as your
customers/suppliers
• advance your career and enhance
your CV
• Learn all you need to know to
Visit Forumville and experience the world of
implement TM Forum's standards-
TM Forum, including real-world member case based solutions
studies, implementable Prosspero certified • Acquire the knowledge to use
standards-based solutions
solutions and live Catalyst project
• Lower costs and drive efficiencies in
demonstrations. your business
Don’t miss: Training Courses Include
Content Encounter: experience live demos
of end to end solutions that will serve the - Training Tracks include:
digital and multimedia market place.
- NGOSS Primer
Catalyst Showcase: nine Catalysts - Certification Preparation
demonstrations will showcase members from - Business Process Deep Dive
multiple companies working together to
explore solutions for the industry - Information Modelling Deep Dive
- Implementer's Choice
Prosspero Pavilion: Benefit from
- Next Generation Networks
implementable Prosspero certified solutions
- Billing

7.
Management World Orlando Sponsors
PLATINUM SPONSOR
GOLD SPONSORS
SILVER SPONSORS
ASSOCIATE SPONSOR
FEATURE SPONSORS
MEDIA SPONSORS