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Improving Productivity with SharePoint 2013 and Gamification
Improving Productivity with SharePoint 2013 and Gamification
Christian Buckley,
Director of Product Evangelism at Axceler

• Microsoft MVP for SharePoint Server

• Prior to Axceler, worked for Microsoft, part of the Microsoft
  Managed Services team (now Office365-Dedicated) and worked
  as a consultant in the areas of software, supply chain, grid
  technology, and collaboration

• Co-founded and sold a software company to Rational Software.
  At E2open, helped design, build, and deploy a SharePoint-like
  collaboration platform (Collaboration Manager), onboarding
  numerous high-tech manufacturing companies, including
  Hitachi, Matsushita, Cisco, and Seagate

• Co-authored „Microsoft SharePoint 2010: Creating and
  Implementing Real-World Projects‟ link (MS Press, March 2012)
  and 3 books on software configuration management.


•   Twitter: @buckleyplanet   Blog: buckleyplanet.com   Email: cbuck@axceler.com
Improving Collaboration since 2007
Mission: To enable enterprises to simplify, optimize, and
secure their collaborative platforms
            Delivered award-winning administration and migration
            software since 1994, for SharePoint since 2007
            Over 2,000 global customers

Dramatically improve the management
of SharePoint
           Innovative products that improve security, scalability,
           reliability, “deployability”
           Making IT more effective and efficient and lower the total
           cost of ownership

Focus on solving specific SharePoint
problems (Administration & Migration)
           Coach enterprises on SharePoint best practices
           Give administrators the most innovative tools available
           Anticipate customers’ needs
           Deliver best of breed offerings
           Stay in lock step with SharePoint development and market trends
Jussi Mori,
Co-founder and Sr. SharePoint Consultant
at Peaches Industries

• Prior the founding of Peaches Industries, worked at Swisscom
  Ltd in Zurich Switzerland, building a CRM based on Lotus Notes
  then changed to a small IT consultancy company called Interact
  Consulting, building Document imaging solutions.

• Started working with SharePoint in 2006 first as a Freelance
  consultant and in April 2008 founded Peaches Industries
  together with Chris Müller (MVP SharePoint) in Zurich
  Switzerland

• Wrote several studies on end user productivity with SharePoint
  and published an article about End User Productivity in the
  SharePoint magazine of Germany in Autumn 2012

• Focus on End User education and Change Management.
  Researching and developing products around Gamification since
  summer 2011

•   Twitter: @JussiMori   Email: j.mori@peachesindustries.ch
A portal company
•   Portal design (Information management and user
    experience)
•   Technical implementation
•   Project Management and Communication
•   End User training and Change Management

We also see us as:
• Early adopters
• SharePoint enthusiasts

Goto: www.peachesindustries.com
Improving Productivity with SharePoint 2013 and Gamification
"The first rule of any technology used in
a business is that automation applied to
an efficient operation will magnify the
efficiency. The second is that automation
applied to an inefficient operation will
magnify the inefficiency."
~ Bill Gates
Improving Productivity with SharePoint 2013 and Gamification
Improving Productivity with SharePoint 2013 and Gamification
Improving Productivity with SharePoint 2013 and Gamification
Drag and Drop
Improving Productivity with SharePoint 2013 and Gamification
Improving Productivity with SharePoint 2013 and Gamification
Drag and Drop
My Tasks (Content Aggregation)
Improving Productivity with SharePoint 2013 and Gamification
Improving Productivity with SharePoint 2013 and Gamification
Drag and Drop
My Tasks (Content Aggregation)
Activity Feeds
Improving Productivity with SharePoint 2013 and Gamification
Drag and Drop
My Tasks (Content Aggregation)
Activity Feeds
Projects and Deadlines
Improving Productivity with SharePoint 2013 and Gamification
Improving Productivity with SharePoint 2013 and Gamification
Drag and Drop
My Tasks (Content Aggregation)
Activity Feeds
Projects and Deadlines
Simplified Sharing
Improving Productivity with SharePoint 2013 and Gamification
Improving Productivity with SharePoint 2013 and Gamification
Improving Productivity with SharePoint 2013 and Gamification
• The Challenge of End User engagement
• What is Gamification anyway?
• Gamification principles
• Does this really work?
• Gamification today
• Gamification in SharePoint
Customers:
    • 54% of users are inactive in loyalty programs
    • 69% don‟t use your online communities

    Employees:
    • 50% don‟t adopt your enterprise software
    • 88% don‟t use your social software




Source:
difficult
                   file share
                                why

find
         share
need
High bounce rate: Users have a look once, but do not return
to the site
Low adoption: Users do not use the service
Differentiation: No differentiation: All sites within the portal
look and work the same
Few referrals: Employees do not speak about the service to
other fellow colleagues
No clickthroughs: Users do not react on e-mails which
contain „deep links‟
Perceived
                      usefulness




          External                  Personal        Intention            Actual
          variables                 attitude          to use           system use




                       Simple
                       To use


                                   The Gamification influence point!

Source:
productive


             Gamification!
Improving Productivity with SharePoint 2013 and Gamification
Lord of the Rings
In short words:

 game elements          game mechanics


         positive


     attention
problems
                  fun




            more
Some thoughts:
• Because people love games! They are fun and keep us entertained.
• Games can create FLOW in people which motivates us and we forget
  everything around us.
• People actually do hours and hours of intensive work within games today
• Games are a part of our culture since the dawn or our time.
• Children learn the most effective way through play. Actually adults as well!
• Games connect people and we are social beings.
• People play for: Mastery, De-stress, Socializing and having fun!




Play is the highest form or research! – Albert Einstein
Improving Productivity with SharePoint 2013 and Gamification
The SAPS rewarding principle:

S = Status: Bragging rights about a certain status. Classic examples are
    Badges and Leader boards.

A = Access: Giving privileged access to players. For example fast access lane
    for the airport check in if you own a bonus card and gained a certain
    amount of bonus points.

P = Power: Giving “power” over other players in the environment. For
    example forum moderators.

S = Stuff: Tangible objects to win. Everyone likes freebies and giveaways.
    However the “Stuff” rewards are the least important rewards of all.
Transparent and hyper available feedback loops:

• A player is always aware of the current progression of the game.
• A player is always aware of the next steps ahead
• A player always knows if she or he performs well
• A player can use this information to perfect hers or his performance to the
next “Level”
The power of FLOW:

Achieving of FLOW – The players state between anxiety and boredom,
meeting his own motivational level in that experience. – Mihaly Csikszentmihalyi,
a famous psychology professor who studies happiness and creativity.
Smooth on boarding processes:



           Action
           Rewards
           Action
           Action
           Reward
           Join / Engage/ Interact with the real world
           Invite friends
Improving Productivity with SharePoint 2013 and Gamification
World class companies have introduced Gamification
imperatives and have measured the following improvements
on different user behavior levels:

• 500% increase in user comments and activity in the Intranet
• 140% increase time on site
• 600% gain in shop clicks
• 2000% surge in social sales
• 60% increase in Employee engagement
• 250% growth in training compliance



Source:
Improving Productivity with SharePoint 2013 and Gamification
Every Check in counts!
Nike+ running App. Run to reach the next level. With every level you reach, the
                         next level is harder to get.
RedCritter Tracker




A project management tool which rewards project members with badges once a
                               task is done!
Improving Productivity with SharePoint 2013 and Gamification
Some ideas:

• Gamification in learning portals.
• Create avatars for users who develop and earn XP by attending
  courses, watching e-learning content and participate actively in the
  community.
• Create monthly challenges to improve your Intranet
• For example, monthly challenges for End Users to create a list or
  library templates which improves collaboration. Rewards like,
  getting a day off or free dinner for two.
• Make your MySite profile like a Company Hero Avatar.
• Everything you do in the intranet will be rewarded by points which
  develop your avatar further. You raise levels and with higher levels
  you can get elevated privileges and access rights.
• Status through metadata
   • Metadata Hero        30 percent of all documents uploaded have high quality metadata


   • Metadata Superhero            All uploaded documents have high quality metadata


   • Metadata Rockstar Filled in all documents with metadata in a teamsite
   • Metadata Archaeology Sent feedback about term sets to the portal team
   • Metadata Flashmobber Termsets have been extended by the user directly
platforms
Track and reward the following user
                                behavior:
                                • Document Management (Creating and
                                Contributing)
                                • Creating, editing, or contributing to a wiki
                                page
                                • Starting or participating in a discussion
       For SharePoint           thread
                                • Posting a comment on content (docs,
             URL:               wikis, blogs, discussion threads)
http://www.badgeville.com/pro   • Viewing pages
 ducts/connectors/badgeville-   • Rating content
        for-sharepoint          • Voting on content
                                • Tagging content
                                • Employee collaboration
Improving Productivity with SharePoint 2013 and Gamification
Christian Buckley             Jussi Mori
cbuck@axceler.com             j.mori@peachesindustries.ch
+1 425-246-2823               +358 50 323 07 66
@buckleyPLANET                @JussiMori
www.buckleyPLANET.com         about.me/jussi.mori
and http://info.axceler.com   www.peachesindustries.com

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Improving Productivity with SharePoint 2013 and Gamification

  • 3. Christian Buckley, Director of Product Evangelism at Axceler • Microsoft MVP for SharePoint Server • Prior to Axceler, worked for Microsoft, part of the Microsoft Managed Services team (now Office365-Dedicated) and worked as a consultant in the areas of software, supply chain, grid technology, and collaboration • Co-founded and sold a software company to Rational Software. At E2open, helped design, build, and deploy a SharePoint-like collaboration platform (Collaboration Manager), onboarding numerous high-tech manufacturing companies, including Hitachi, Matsushita, Cisco, and Seagate • Co-authored „Microsoft SharePoint 2010: Creating and Implementing Real-World Projects‟ link (MS Press, March 2012) and 3 books on software configuration management. • Twitter: @buckleyplanet Blog: buckleyplanet.com Email: cbuck@axceler.com
  • 4. Improving Collaboration since 2007 Mission: To enable enterprises to simplify, optimize, and secure their collaborative platforms Delivered award-winning administration and migration software since 1994, for SharePoint since 2007 Over 2,000 global customers Dramatically improve the management of SharePoint Innovative products that improve security, scalability, reliability, “deployability” Making IT more effective and efficient and lower the total cost of ownership Focus on solving specific SharePoint problems (Administration & Migration) Coach enterprises on SharePoint best practices Give administrators the most innovative tools available Anticipate customers’ needs Deliver best of breed offerings Stay in lock step with SharePoint development and market trends
  • 5. Jussi Mori, Co-founder and Sr. SharePoint Consultant at Peaches Industries • Prior the founding of Peaches Industries, worked at Swisscom Ltd in Zurich Switzerland, building a CRM based on Lotus Notes then changed to a small IT consultancy company called Interact Consulting, building Document imaging solutions. • Started working with SharePoint in 2006 first as a Freelance consultant and in April 2008 founded Peaches Industries together with Chris Müller (MVP SharePoint) in Zurich Switzerland • Wrote several studies on end user productivity with SharePoint and published an article about End User Productivity in the SharePoint magazine of Germany in Autumn 2012 • Focus on End User education and Change Management. Researching and developing products around Gamification since summer 2011 • Twitter: @JussiMori Email: j.mori@peachesindustries.ch
  • 6. A portal company • Portal design (Information management and user experience) • Technical implementation • Project Management and Communication • End User training and Change Management We also see us as: • Early adopters • SharePoint enthusiasts Goto: www.peachesindustries.com
  • 8. "The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency." ~ Bill Gates
  • 15. Drag and Drop My Tasks (Content Aggregation)
  • 18. Drag and Drop My Tasks (Content Aggregation) Activity Feeds
  • 20. Drag and Drop My Tasks (Content Aggregation) Activity Feeds Projects and Deadlines
  • 23. Drag and Drop My Tasks (Content Aggregation) Activity Feeds Projects and Deadlines Simplified Sharing
  • 27. • The Challenge of End User engagement • What is Gamification anyway? • Gamification principles • Does this really work? • Gamification today • Gamification in SharePoint
  • 28. Customers: • 54% of users are inactive in loyalty programs • 69% don‟t use your online communities Employees: • 50% don‟t adopt your enterprise software • 88% don‟t use your social software Source:
  • 29. difficult file share why find share need
  • 30. High bounce rate: Users have a look once, but do not return to the site Low adoption: Users do not use the service Differentiation: No differentiation: All sites within the portal look and work the same Few referrals: Employees do not speak about the service to other fellow colleagues No clickthroughs: Users do not react on e-mails which contain „deep links‟
  • 31. Perceived usefulness External Personal Intention Actual variables attitude to use system use Simple To use The Gamification influence point! Source:
  • 32. productive Gamification!
  • 34. Lord of the Rings
  • 35. In short words: game elements game mechanics positive attention problems fun more
  • 36. Some thoughts: • Because people love games! They are fun and keep us entertained. • Games can create FLOW in people which motivates us and we forget everything around us. • People actually do hours and hours of intensive work within games today • Games are a part of our culture since the dawn or our time. • Children learn the most effective way through play. Actually adults as well! • Games connect people and we are social beings. • People play for: Mastery, De-stress, Socializing and having fun! Play is the highest form or research! – Albert Einstein
  • 38. The SAPS rewarding principle: S = Status: Bragging rights about a certain status. Classic examples are Badges and Leader boards. A = Access: Giving privileged access to players. For example fast access lane for the airport check in if you own a bonus card and gained a certain amount of bonus points. P = Power: Giving “power” over other players in the environment. For example forum moderators. S = Stuff: Tangible objects to win. Everyone likes freebies and giveaways. However the “Stuff” rewards are the least important rewards of all.
  • 39. Transparent and hyper available feedback loops: • A player is always aware of the current progression of the game. • A player is always aware of the next steps ahead • A player always knows if she or he performs well • A player can use this information to perfect hers or his performance to the next “Level”
  • 40. The power of FLOW: Achieving of FLOW – The players state between anxiety and boredom, meeting his own motivational level in that experience. – Mihaly Csikszentmihalyi, a famous psychology professor who studies happiness and creativity.
  • 41. Smooth on boarding processes: Action Rewards Action Action Reward Join / Engage/ Interact with the real world Invite friends
  • 43. World class companies have introduced Gamification imperatives and have measured the following improvements on different user behavior levels: • 500% increase in user comments and activity in the Intranet • 140% increase time on site • 600% gain in shop clicks • 2000% surge in social sales • 60% increase in Employee engagement • 250% growth in training compliance Source:
  • 45. Every Check in counts!
  • 46. Nike+ running App. Run to reach the next level. With every level you reach, the next level is harder to get.
  • 47. RedCritter Tracker A project management tool which rewards project members with badges once a task is done!
  • 49. Some ideas: • Gamification in learning portals. • Create avatars for users who develop and earn XP by attending courses, watching e-learning content and participate actively in the community. • Create monthly challenges to improve your Intranet • For example, monthly challenges for End Users to create a list or library templates which improves collaboration. Rewards like, getting a day off or free dinner for two. • Make your MySite profile like a Company Hero Avatar. • Everything you do in the intranet will be rewarded by points which develop your avatar further. You raise levels and with higher levels you can get elevated privileges and access rights.
  • 50. • Status through metadata • Metadata Hero 30 percent of all documents uploaded have high quality metadata • Metadata Superhero All uploaded documents have high quality metadata • Metadata Rockstar Filled in all documents with metadata in a teamsite • Metadata Archaeology Sent feedback about term sets to the portal team • Metadata Flashmobber Termsets have been extended by the user directly
  • 52. Track and reward the following user behavior: • Document Management (Creating and Contributing) • Creating, editing, or contributing to a wiki page • Starting or participating in a discussion For SharePoint thread • Posting a comment on content (docs, URL: wikis, blogs, discussion threads) http://www.badgeville.com/pro • Viewing pages ducts/connectors/badgeville- • Rating content for-sharepoint • Voting on content • Tagging content • Employee collaboration
  • 54. Christian Buckley Jussi Mori cbuck@axceler.com j.mori@peachesindustries.ch +1 425-246-2823 +358 50 323 07 66 @buckleyPLANET @JussiMori www.buckleyPLANET.com about.me/jussi.mori and http://info.axceler.com www.peachesindustries.com