1. DELIVER INSIGHTS
Introducing the
E-Business Monitor
We deliver actionable insights that will help you transform your business.
1

2. Capability
benchmarking
helps
answering
these
ques6ons:
» How
does
my
E-­‐Business
organiza6on
really
perform?
» How
do
we
measure
up
against
our
sector
and/or
best
prac6ces?
» Do
we
have
the
right
team
and
organiza6on
structure
to
keep
improving?
» Are
we
able
to
successfully
sustain
E-­‐Business?
» How
is
E-­‐Business
adding
value
to
our
organiza6on
and
how
can
we
capitalize
on
this?
» Do
we
have
what
it
takes
to
take
the
next
step,
and
what
do
we
need
to
focus
on?
E-Business Monitor Introduction
2

3. The
E-­‐Business
Monitor
drives
ac6on
…
The
E-­‐Business
Monitor
provides
a
benchmark
measurement.
Analyzing
the
results
will
help
you
to
improve
your
E-­‐Business.
» Creates a starting » Delivers scores that
point for practical indicate E-Business
improvements potential
» Based on 20+
years of
experience » Drives action!
E-Business Monitor Introduction
3

4. The
E-­‐Business
Monitor
was
used
to
measure
Readiness
&
Enablers
across
12
topics
of
best
prac6ce.
Readiness
iden6fies
your
Enablers
iden6fies
your
E-­‐Business
Maturity
E-­‐Business
Net
Promoter
Score
» Scores
on
5-­‐scales
of
maturity.
» Scores
are
between
-­‐100
and
+100.
» More
mature
organiza6ons
outperform
others.
» Promoters
(score
9-­‐10)
are
driving
E-­‐Business
ini6a6ves.
» Improve
performance
by
being
Detractors
(score
1-­‐6)
are
at
the
same
maturity
level
inhibi6ng
E-­‐Business
ini6a6ves.
across
all
6
topics.
Alterna6vely,
» A
higher
score
means
more
aim
at
a
higher
maturity
level.
enablers
to
drive
E-­‐Business
ac6vi6es.
» Reviewing
your
score
in
the
topics
will
reveal
what
you
need
» Improve
performance
by
aiming
to
improve
to
reach
this.
at
improving
scores
across
all
6
topics.
E-Business Monitor Introduction
4

5. Readiness:
each
topic
consists
of
domains,
ques6ons
and
sub-­‐ques6ons.
Scoring
is
sec6on
specific.
Topic
Question
Section Sub-question
Scoring
Domain = process
» In
Readiness,
all
ques6ons
are
assigned
to
one
of
three
domains:
focus,
process
or
integra=on*
» All
elements
are
/
can
be
weighed
E-Business Monitor Introduction
5

6. Enablers:
each
topic
consists
of
ques6ons
and
sub-­‐
ques6ons.
Scoring
is
sec6on
specific.
Topic
Question
Section Sub-question
Scoring
» All
elements
are
/
can
be
weighed
E-Business Monitor Introduction
6

7. E-­‐Business
Promoter
Score:
what
is
a
good
score
to
have?
» EPS
is
primarily
an
internal
metric
» EPS
should
be
used
to
iden6fy
opportuni6es
and
threats
» EPS
scores
are
a
star6ng
point
and
used
to
track
progress
» EPS
can
be
used
to
benchmark
against
others.
Based
on
current
research
it
is
not
possible
to
set
benchmark
targets
» EPS
can
be
used
to
set
ac6ons,
monitor
progress
and
adjust
» EPS
can
be
used
in
combina0on
with
external
analysis
(EPS
or
NPS
scores
from
customers)
Scoring
E-Business Monitor Introduction
7

8. ABOUT
US
E-­‐BUSINESS
MONITOR
Our
mission
is
to
help
advance
the
industry
by
providing
a
global,
independent
and
comprehensive
standard
in
E-­‐Business
strategy,
organiza6on
maturity
and
performance
benchmarking.
E-­‐Business
Monitor|
www.e-­‐business-­‐monitor.org
|
info@e-­‐business-­‐monitor.org
|
twiber:
@ebusmonitor