UX "Under the Radar"

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The document discusses the challenges of user experience (UX) work in government systems and the speaker's approach to navigating these challenges. The speaker takes a flexible "fly by the seat of your pants" and "fly under the radar" approach due to facing significant variation in projects and constraints from agencies. This involves doing what is called for within each project and paying attention to user experience as much as possible within constraints. The internal side of government work presents the real challenge for emphasizing user experience beyond usability.

Technologie Design

UX “Under the Radar” Elizabeth Buie Luminanze Consulting Panelist presentation (slightly revised) Designing for User Experience: Academia & Industry CHI 2011 conference Vancouver, BC, Canada - 9 May 2011 An Approach to User Experience Work in the Government Systems World Copyright © 2011, Elizabeth Buie

Who Am I? ,[object Object],[object Object],[object Object],1982 @ebuie 1975

My approach to UX in government ,[object Object]

Part 1 - Flying by the seat of your pants

Part 1 - Flying by the seat of your pants * “Trousers” in the UK, and probably elsewhere as well *

“ Flying by the seat of your pants” ,[object Object],[object Object],[object Object],from phrases.org.uk

“Flying under the radar” ,[object Object],[object Object],[object Object]

Why must I take this approach? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],(not so unusual) (not unusual where I live) ,[object Object]

Gov’t work presents obstacles to UX ,[object Object]

Gov’t work presents obstacles to UX ,[object Object],not so unusual

Gov’t work presents obstacles to UX ,[object Object],[object Object],not so unusual

Gov’t work presents obstacles to UX ,[object Object],[object Object],not so unusual not so unusual, either

Gov’t work presents obstacles to UX ,[object Object],[object Object],[object Object],not so unusual not so unusual, either ,[object Object],[object Object],[object Object],[object Object]

We can’t use a canonical process ,[object Object],[object Object]

Flexibility is essential ,[object Object]

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Flexibility is essential ,[object Object],[object Object],trousers ^

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Public-facing: Not the problem ,[object Object],[object Object],[object Object]

Public-facing: Not the problem ,[object Object],[object Object],[object Object],of democracies ^

Internal: “You want to what ??” ,[object Object],[object Object],[object Object],[object Object],* with some exceptions * *

Internal: Usability is more sellable ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

A note on usability and UX ,[object Object],[object Object],[object Object]

Internal is the real challenge ,[object Object],[object Object],[object Object],[object Object],[object Object]

Disadvantages of my approach ,[object Object],[object Object],* At least, I don’t see an alternative in my situation. *

Disadvantages of my approach ,[object Object],[object Object],* At least, I don’t see an alternative in my situation. * Sigh.

What I want from UX research ,[object Object],[object Object],[object Object]

Thank you! ,[object Object],[object Object],[object Object],[object Object],[object Object]

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