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CASE STUDY
TARADSOLUTION
    15 Jul 2010
Objective
• Brand Awareness
 – Buzz
 – Online Influencer
 – Technology and Innovation
• Sale and Lead
• Drive Traffic
Awareness
• Increase awareness
• Create Brand
   – Buzz
  –   Online Influencer
  –   Technology and Innovation
AWARENESS : CHANG FOOTBALL
2010
How to Play
Member Register
Personal Avatar
Ranking
Friend Invite
Social Network
Highlight Content
Back End Management
Media Support
• SiamSport , Sanook , Msn, ads on Facebook
E-News Letter
Detail Campaign
• Time Development : 2 Weeks
• Run Duration : 7 Jun – 11 July (34 Day)
• Human Resource :
  – 1 Project Manager
  – 2 Graphic Designer
  – 1 Flash Programming
  – 1 Programmer PHP
• Budget : 700,000 THB
RESULT CAMPAIGN :
Result
• มีผ้ ร่วมเล่นกิจกรรมทังหมด 8,893 User
       ู
• E-mail ทีถูกเชิญ 3,475 คน
• มีการตอบคําถามทังหมด 62,430 ครัง
Visitors
Traffic Source
Facebook
 No of Fans :

 01/06/10       3,678
 Now            5,992


  ** 2,314 Fans Page




    ://www.facebook.com/Changworld
    ://
http://   .        .   /
Twitter Stat

   @Chang_beer

Following : 2,001
Followers : 1,338
Tweets : 475

3.6 tweets / Day
AWARENESS (BUZZ) : HTC MAGIC
Launch HTC Magic
เปิ ดตัว HTC MAGIC Android ทําอย่ างไรให้ เกิดกระแสมากทีสุด ??
HTC Strategy Plan
                                                     Buzz ??
                                                     • Create Stickiness
                                                     • Create Sales : E-Commerce
                                                     • Social Network
                                                     • Online Influencer




HTC.taradpay.com
                                                     Game Application




                       Facebook and Twitter :
                                                                        Online Influencer
                           HTCthailand
                                                                            @sugree



                          Exiting Member and New Member


   **Update Now : Facebook 6,225        Twitter : 3,620
HTC Online Dealer



        HTC Magic
        โทรศัพท์รุ่น Android Phone เพิงเปิ ดตัวของ Google เข้าถึงกลุ่มคนไอที
        ได้ดี
        มีกระแสมาก่อนหน้านี คนไอทีสนใจ



                             HTC Thailand
                             (www.HTCThailand.com)

                             • Sell HTC Products
                             • Pay via Credit Card, Counter
                             Service
                             • Get more sale from customer
                             upcountry
ผูมีอิทธิพลในกลุ่ม Geek และ IT
  ้

            มีอิทธิพลนะเฟย
                         ้
สรุ ปผลการจากการใช้ผมีอิทธิพล
                                   ู้
•   เพิมการรับรู้ของสินค้ าได้ ดีมาก (Awareness)
•   สินค้ าเป็ นทีพูดถึงและบอกต่อกัน
•   สร้ างอิทธิพลให้ หลายๆ คนอยากได้ โทรศัพท์รุ่นนี
•   จํานวนคนเข้ าเว็บไซต์เพิมมากขึน (Traffic)
•   ยอดขายเพิมมากขึน (Sale)


              มายําอีกทีว่ามีอิทธิพลนะเฟย
                                        ้
Duration : 24 Jul – 10 Aug 09
Unlock HTC magic : มีผ้ ูร่วมเล่ นเกมส์ ทังหมด 4,770
The Winner Unlock HTC Magic




                      ผู้โชคดี Big Bonus 1 ท่ าน
       ผู้ชนะเลิศ Unlock Magic ทังสิน 8 ท่ าน
Detail Campaign
• Total Campaign : Jul – Sep
• Time Develop :
  – Online Dealer : 2 Week
  – Game Application : 2 Week
• Human Resource :
  – 1 Project Manager
  – 2 Graphic Designer
  – 1 Flash Programming
  – 1 Programmer PHP
• Total Budget : 400,000 THB
Result
    Google Analytic Unlock HTC Magic
                              Fri,Aug 7,2009
                              Visits 2,249




Total Visit : 13,332
Google Analytic Unlock HTC Magic
Ad on Facebook




Impression คือ อัตราการแสดงโฆษณา
Click คือ จํานวนการคลิกโฆษณาเข้ าเว็บไซต์
CTR คือ อัตราการคลิก
Summary : campaign Unlock HTC within 1
                   week
•  ยอดคนเข้ า Website ทังสิน 13,332 คน แบ่ งเป็ นลูกค้ าใหม่ 8,078 ลูกค้ าเก่ า
5,254 ตอนนีมีผ้ ูลงทะบียนเข้ าร่ วมแข่ งขันเกมทังสิน 4,770 คน
• ช่ องทางผู้ใช้ เข้ ามากทีสุดเรี ยงตามลําดับคือจากทาง
unlockhtcmagic.htcthailand.com , pdamobiz.com ,
siamphone.com ,apps.facebook.com ,mrpalm.com
HTC KEEP MORE ACTIVITY :
Prize and Rule page
ตังแต่ วันที 28/8/09 – 15/9/09
รายการสังซือทังสิน 69 รายการ
Press Con HTC Desire
Hash tag in website
                                         lab




                     #DesireTH ติดอันดับ 1
           #Thaitrend http://www.lab.in.th/thaitrend/
โดยอันดับ 2 และ 3 ก็คือ #appreview #ittwit ก็คือ tweet เกียวกับงาน
                         HTC เหมือนกัน
Tweets   ใส่ tag #DesireTH รวมทังหมด 690 tweets
(10/06/2010)
AWARENESS (TECHNOLOGY) :
E-COMMERCE LOCATION
บริการแรก Location + Augmented Reality E-
Commerce อันแรกของเมืองไทย
TARAD Layar
Layar
Layar
Layar
VDO
SALE & Leads
• Increase sale
• Create inquiry
• Get lead and prospect
CREATE SALE AND LEAD :
WINDOWS
Microsoft Online Store
                                      • Sell MS Products
                                      • Pay via Credit Card, Counter
                                      Service
                                      • Get more sale from customer
                                      upcountry


                                    ชําระเงินได้ ทนทีผ่าน
                                                  ั
                                    (Online Payment)




ส่ วนขาย Software ของ Microsoft Thailand
http://www.msonlinestore.com/
การเชือมโยงของ Traffic



Twitter.com/windows7Thai   www.facebook.com         เว็บไซต์ Microsoft




                             เว็บไซต์ ขายสิ นค้ า
www.facebook.com




Twitter.com/windows7Thai
Value : Mar - May




Estimate Total Value : 400,00 within 3 Month
Detail Project :
• Time Development : 2 Weeks
• Human Resource :
  – 1 Project Manager
  – 1 Programmer PHP
  – 1 Graphic Design
• Budget : 200,000
• Launch Project : 20 Feb - Now
CREATE SALE AND LEAD : SUMSUNG
OMNIA
www.Omnia.in.th



 -E-Commerce : Online Booking new Phone
 - Payment System (TARADpay)
 - Community
 - Gilter: to Social Network

 Target :   20 Units
 Media & Strategy

 - Media Plan to Target Customer Site
 - Tie-in TV

                                   Click Here…
Result              Omnia forum
- 92 Phone Booking (3,000 baht each)
- Get 272,000 baht within 2 week
Detail Project : SAMSUNG Omnia
• Time Development : 2 Week
• Human Resource :
  – 1 Project Manager
  – 1 Programming
  – 2 Graphic and Flash Programming
• Budget : 250,000
Traffic
• Increase sale
• Create inquiry
• Get lead and prospect
CAMPAIGN TRAFFIC :
• Sending     10,000 Email
• Open Rate   4,399 (43%)
• Click       1,664 (37%)
• More than   1,300 participation




              63%
              37%

              51%
              49%
FEDERBRAU Code Link to your
         Friend



           Federbrau Code link
PR FEDERBRAU Code Link from
                    Member




http://www.pantip.com/cafe/food/topic/D7600862/D7600862.html
PR FEDERBRAU Code Link from
                   Member




http://mrjack.i-greenspace.com/profiles/Default/displayProfile.php?friendID=9960
PR FEDERBRAU Code Link from
         Member




     http://www.fwdder.com/topic/116336
PR FEDERBRAU Code Link from
         Member




http://www.liverpoolthailand.com/forum/index.php?s=228d25fdcbb8e6b562ef21ccda785988&showtopic=14738
SeasonIII @BLU-O




75%
25%

49%
51%
Time : 7 days
Participation : 671 person
FEDERBRAU Code Link to your
         Friend
       • Sending               10,000 Email
       • New Member                426
       • Old Member                245
       • All Member participate 671
       • All point of member     7,159
E-mail and Viral Marketing
E-mail and Viral Marketing :24-27/7/08



              • Sending     19,000 Email
              • Open Rate   22,049
              • Click        1,261
Google Analytic : Traffic source
SOCIAL TRAFFIC :
TRUEMOVE 3 G :
Truemove 3G : Member




 April   3872
 Present 8791

 **Growth Rate : 127%
Facebook.com/TrueMove3G
     15 June-– -25- June
       2501
          May 0108   June
     08 JuneJune JuneJune
              15
Twitter.com/mytruemove

                April   222
                Present 813

                **Growth Rate 266%
GREENROOF :
Facebook.com/Thaigreenroof

             Launch Page : 15 Jun – 15 Jul
             Have 1,081 People Like This
             with in 1 month
Measurement Techniques
tracking the effectiveness of digital marketing and determine the deliverable results
Business Metrics
• ROI = Return on Investment
  If you spend 1000$ on your website and earn 2000$ your ROI is 200%

                     Return - investment = net gain.
                      Net gain / investment = ROI
• Sales
  Higher sales = good website
• Leads
  You do not sell directly on your website? You do want users to contact you via your
  site instead? Measure leads
• Conversions
  Measure conversions for website or marketing campaign success metric.
• Subscribers
  E-mail mailing list subscription, RSS Feed Reader
Usability metrics
• Returning visitors
    the more returning visitors come back the better, the more successful you are
• Page views per visit
    tell you a whole lot about how much your visitors like your website. A 1 to 1 ratio
    is bad unless they all click the buy button instantly.
•   Time on page
    it show how reader behavior, whether people just skim your content or read your
    whole article among others
•   Time on site
    It’s not always the longer the better but 5 minutes is in most cases better than 30
    seconds, especially for a publishing site or simply a blog.
•   Bounce rate
Acquisition Cost =           Advertising Cost
                                                   Number of Click-Throughs
                                                                          (Visits)

 For example
 Promotional campaign cost $10,000 and it resulted in 100,000 click-
 throughs,

                   Customer Acquisition Cost                                  = $10,000   = $.10.
                                                                               100,000
Average Customer Acquisition Cost
• Search                  $7 and $10
• Yellow Pages            $15 and $25
• E-mail                  $40 to 80
• Direct mail             $60 to 80
Source : http://www.mediapost.com/dtls_dsp_SearchInsider.cfm?fnl=050203
Conversion Cost = Advertising Costs
                  Number of sales
                   (or purchases)




                                      • Cost per Sale
                                        Transaction




            Normal                    Best
Thanks You

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Tara Dsol Casestudy V2.0

  • 2. Objective • Brand Awareness – Buzz – Online Influencer – Technology and Innovation • Sale and Lead • Drive Traffic
  • 3. Awareness • Increase awareness • Create Brand – Buzz – Online Influencer – Technology and Innovation
  • 4. AWARENESS : CHANG FOOTBALL 2010
  • 5.
  • 9.
  • 15. Media Support • SiamSport , Sanook , Msn, ads on Facebook
  • 17. Detail Campaign • Time Development : 2 Weeks • Run Duration : 7 Jun – 11 July (34 Day) • Human Resource : – 1 Project Manager – 2 Graphic Designer – 1 Flash Programming – 1 Programmer PHP • Budget : 700,000 THB
  • 19. Result • มีผ้ ร่วมเล่นกิจกรรมทังหมด 8,893 User ู • E-mail ทีถูกเชิญ 3,475 คน • มีการตอบคําถามทังหมด 62,430 ครัง
  • 22. Facebook No of Fans : 01/06/10 3,678 Now 5,992 ** 2,314 Fans Page ://www.facebook.com/Changworld :// http:// . . /
  • 23. Twitter Stat @Chang_beer Following : 2,001 Followers : 1,338 Tweets : 475 3.6 tweets / Day
  • 24. AWARENESS (BUZZ) : HTC MAGIC
  • 25. Launch HTC Magic เปิ ดตัว HTC MAGIC Android ทําอย่ างไรให้ เกิดกระแสมากทีสุด ??
  • 26. HTC Strategy Plan Buzz ?? • Create Stickiness • Create Sales : E-Commerce • Social Network • Online Influencer HTC.taradpay.com Game Application Facebook and Twitter : Online Influencer HTCthailand @sugree Exiting Member and New Member **Update Now : Facebook 6,225 Twitter : 3,620
  • 27. HTC Online Dealer HTC Magic โทรศัพท์รุ่น Android Phone เพิงเปิ ดตัวของ Google เข้าถึงกลุ่มคนไอที ได้ดี มีกระแสมาก่อนหน้านี คนไอทีสนใจ HTC Thailand (www.HTCThailand.com) • Sell HTC Products • Pay via Credit Card, Counter Service • Get more sale from customer upcountry
  • 28.
  • 29. ผูมีอิทธิพลในกลุ่ม Geek และ IT ้ มีอิทธิพลนะเฟย ้
  • 30.
  • 31.
  • 32.
  • 33. สรุ ปผลการจากการใช้ผมีอิทธิพล ู้ • เพิมการรับรู้ของสินค้ าได้ ดีมาก (Awareness) • สินค้ าเป็ นทีพูดถึงและบอกต่อกัน • สร้ างอิทธิพลให้ หลายๆ คนอยากได้ โทรศัพท์รุ่นนี • จํานวนคนเข้ าเว็บไซต์เพิมมากขึน (Traffic) • ยอดขายเพิมมากขึน (Sale) มายําอีกทีว่ามีอิทธิพลนะเฟย ้
  • 34.
  • 35. Duration : 24 Jul – 10 Aug 09 Unlock HTC magic : มีผ้ ูร่วมเล่ นเกมส์ ทังหมด 4,770
  • 36. The Winner Unlock HTC Magic ผู้โชคดี Big Bonus 1 ท่ าน ผู้ชนะเลิศ Unlock Magic ทังสิน 8 ท่ าน
  • 37. Detail Campaign • Total Campaign : Jul – Sep • Time Develop : – Online Dealer : 2 Week – Game Application : 2 Week • Human Resource : – 1 Project Manager – 2 Graphic Designer – 1 Flash Programming – 1 Programmer PHP • Total Budget : 400,000 THB
  • 38. Result Google Analytic Unlock HTC Magic Fri,Aug 7,2009 Visits 2,249 Total Visit : 13,332
  • 40. Ad on Facebook Impression คือ อัตราการแสดงโฆษณา Click คือ จํานวนการคลิกโฆษณาเข้ าเว็บไซต์ CTR คือ อัตราการคลิก
  • 41. Summary : campaign Unlock HTC within 1 week • ยอดคนเข้ า Website ทังสิน 13,332 คน แบ่ งเป็ นลูกค้ าใหม่ 8,078 ลูกค้ าเก่ า 5,254 ตอนนีมีผ้ ูลงทะบียนเข้ าร่ วมแข่ งขันเกมทังสิน 4,770 คน • ช่ องทางผู้ใช้ เข้ ามากทีสุดเรี ยงตามลําดับคือจากทาง unlockhtcmagic.htcthailand.com , pdamobiz.com , siamphone.com ,apps.facebook.com ,mrpalm.com
  • 42. HTC KEEP MORE ACTIVITY :
  • 44. ตังแต่ วันที 28/8/09 – 15/9/09 รายการสังซือทังสิน 69 รายการ
  • 45. Press Con HTC Desire
  • 46. Hash tag in website lab #DesireTH ติดอันดับ 1 #Thaitrend http://www.lab.in.th/thaitrend/ โดยอันดับ 2 และ 3 ก็คือ #appreview #ittwit ก็คือ tweet เกียวกับงาน HTC เหมือนกัน
  • 47. Tweets ใส่ tag #DesireTH รวมทังหมด 690 tweets (10/06/2010)
  • 49. บริการแรก Location + Augmented Reality E- Commerce อันแรกของเมืองไทย
  • 51. Layar
  • 52. Layar
  • 53. Layar
  • 54. VDO
  • 55. SALE & Leads • Increase sale • Create inquiry • Get lead and prospect
  • 56. CREATE SALE AND LEAD : WINDOWS
  • 57. Microsoft Online Store • Sell MS Products • Pay via Credit Card, Counter Service • Get more sale from customer upcountry ชําระเงินได้ ทนทีผ่าน ั (Online Payment) ส่ วนขาย Software ของ Microsoft Thailand http://www.msonlinestore.com/
  • 58. การเชือมโยงของ Traffic Twitter.com/windows7Thai www.facebook.com เว็บไซต์ Microsoft เว็บไซต์ ขายสิ นค้ า
  • 60. Value : Mar - May Estimate Total Value : 400,00 within 3 Month
  • 61. Detail Project : • Time Development : 2 Weeks • Human Resource : – 1 Project Manager – 1 Programmer PHP – 1 Graphic Design • Budget : 200,000 • Launch Project : 20 Feb - Now
  • 62. CREATE SALE AND LEAD : SUMSUNG OMNIA
  • 63. www.Omnia.in.th -E-Commerce : Online Booking new Phone - Payment System (TARADpay) - Community - Gilter: to Social Network Target : 20 Units Media & Strategy - Media Plan to Target Customer Site - Tie-in TV Click Here…
  • 64. Result Omnia forum - 92 Phone Booking (3,000 baht each) - Get 272,000 baht within 2 week
  • 65. Detail Project : SAMSUNG Omnia • Time Development : 2 Week • Human Resource : – 1 Project Manager – 1 Programming – 2 Graphic and Flash Programming • Budget : 250,000
  • 66. Traffic • Increase sale • Create inquiry • Get lead and prospect
  • 68.
  • 69. • Sending 10,000 Email • Open Rate 4,399 (43%) • Click 1,664 (37%) • More than 1,300 participation 63% 37% 51% 49%
  • 70. FEDERBRAU Code Link to your Friend Federbrau Code link
  • 71. PR FEDERBRAU Code Link from Member http://www.pantip.com/cafe/food/topic/D7600862/D7600862.html
  • 72. PR FEDERBRAU Code Link from Member http://mrjack.i-greenspace.com/profiles/Default/displayProfile.php?friendID=9960
  • 73. PR FEDERBRAU Code Link from Member http://www.fwdder.com/topic/116336
  • 74. PR FEDERBRAU Code Link from Member http://www.liverpoolthailand.com/forum/index.php?s=228d25fdcbb8e6b562ef21ccda785988&showtopic=14738
  • 76. Time : 7 days Participation : 671 person
  • 77. FEDERBRAU Code Link to your Friend • Sending 10,000 Email • New Member 426 • Old Member 245 • All Member participate 671 • All point of member 7,159
  • 78.
  • 79. E-mail and Viral Marketing
  • 80. E-mail and Viral Marketing :24-27/7/08 • Sending 19,000 Email • Open Rate 22,049 • Click 1,261
  • 81. Google Analytic : Traffic source
  • 84. Truemove 3G : Member April 3872 Present 8791 **Growth Rate : 127%
  • 85. Facebook.com/TrueMove3G 15 June-– -25- June 2501 May 0108 June 08 JuneJune JuneJune 15
  • 86. Twitter.com/mytruemove April 222 Present 813 **Growth Rate 266%
  • 88. Facebook.com/Thaigreenroof Launch Page : 15 Jun – 15 Jul Have 1,081 People Like This with in 1 month
  • 89. Measurement Techniques tracking the effectiveness of digital marketing and determine the deliverable results
  • 90. Business Metrics • ROI = Return on Investment If you spend 1000$ on your website and earn 2000$ your ROI is 200% Return - investment = net gain. Net gain / investment = ROI • Sales Higher sales = good website • Leads You do not sell directly on your website? You do want users to contact you via your site instead? Measure leads • Conversions Measure conversions for website or marketing campaign success metric. • Subscribers E-mail mailing list subscription, RSS Feed Reader
  • 91. Usability metrics • Returning visitors the more returning visitors come back the better, the more successful you are • Page views per visit tell you a whole lot about how much your visitors like your website. A 1 to 1 ratio is bad unless they all click the buy button instantly. • Time on page it show how reader behavior, whether people just skim your content or read your whole article among others • Time on site It’s not always the longer the better but 5 minutes is in most cases better than 30 seconds, especially for a publishing site or simply a blog. • Bounce rate
  • 92. Acquisition Cost = Advertising Cost Number of Click-Throughs (Visits) For example Promotional campaign cost $10,000 and it resulted in 100,000 click- throughs, Customer Acquisition Cost = $10,000 = $.10. 100,000 Average Customer Acquisition Cost • Search $7 and $10 • Yellow Pages $15 and $25 • E-mail $40 to 80 • Direct mail $60 to 80 Source : http://www.mediapost.com/dtls_dsp_SearchInsider.cfm?fnl=050203
  • 93. Conversion Cost = Advertising Costs Number of sales (or purchases) • Cost per Sale Transaction Normal Best