Primera Presentación del Bootcamp Bogota Junio 26 2012 dia 2, conducida por Jorge Quiroga

1. Google Confidential and Proprietary

2. WEB ANALYTICS BOOTCAMP
Junio 25 – 28 2012
Bogotá
Jorge Quiroga
Digital Marketing Strategist
Google Web Analytics Guru
jorgequiroga@google.com
twitter: jorgeAquiroga
#googleanalyticsbogota
www.latamdigital.com
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3. RECAP DÍA 1
• Web Analytics vs. Google Analytics
• Web Analytics 2.0: Clickstream, Análisis por Objetivos,
Experimentación y Pruebas, La Voz del Usuario, Inteligencia
Competitiva
• Segmentar, Segmentar, Segmentar
• Google Analytics vs. Google Analytics Premium
• Instalación del Código de Analytics: mitos y realidades. Variaciones
para multiples subdominios y múltiples dominios
• Creando una nueva cuenta de Analytics. Configuración inicial.
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4. DÍA 2
• Administración de Cuentas
• Campaign Tracking e integración con adwords
• Goals
• Virtual PageViews & Event Tracking
• Filtros
• Cookies
• Comercio Electrónico
• Dominios y Subdominios
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5. Cross domain Tracking
Purpose
To track one visitor across multiple domains
_setAccount() Sets the web property ID
_trackPageview() Sends info to servers
_setDomainName() Sets the domain hash
_setAllowLinker() Tells GA to look for cookies
_link() OR linkByPost() Appends cookies to URL
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30. Tagging/Marcación de Campañas
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31. How can I compare my various
online marketing efforts against
common metrics?
How can I see how ad
content influences
visit quality?
How can I make my
marketing campaigns more
effective & accountable?
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32. With some customization, you can track nearly
anything
http://yoursite.com
Is only automatic if
$ AdWords is linked.
Otherwise requires manual
tagging.
Direct Referral Organic Search Paid Search
Yoursite.com
Visits from these sources
will get categorized as
@ referral traffic if not
tagged.
Display Email Social Affiliate
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33. Benefits of campaign tagging
1. Make advertising accountable
• Measure the effectiveness of your advertising efforts
• Export and map to ad cost data for “Return on Ad Spend”
2. See all “post-click” performance in one place
• Common metrics allow for an “apples to apples” comparison
• Integrated reporting means campaign data is available in all GA reports
3. Increase AdWords accountability
• Tight integration with AdWords reveals more data than any other tool
• Dedicated AdWords reports in Google Analytics can aid optimization
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34. Campaign measurement in Google Analytics
1. Campaign measurement is performed by adding tags to your destination URLs
2. Without a tag, all visitors appear to come through “organic”, “referral”, or “direct”
3. All campaigns need to be tagged in order to be tracked in Google Analytics
“auto-tagging” is available exclusively in AdWords, no extra tags needed!
Individual URL Builder: Bulk URL Builder:
http://goo.gl/4LiMV http://goo.gl/MiytW
(or search Google for “analytics url builder”) (Google Docs Spreadsheet)
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35. What can be included in tags?
Required Tags
The Source is where the visitor was sent from.
Examples: google, nytimes.com, facebook.com
The Medium is the channel through which the visitor arrived at your site.
Examples: cpc, display, social, organic
The Campaign should either indicate the overarching name for the marketing effort
or just the specific ad campaign in which the ad lives.
Optional Tags
The Keyword is the search term that you bid on (search engines only)
The Ad Content should indicate the ad name, copy, or other helpful information
to identify the type of ad that was clicked.
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36. How are destination URLs tagged?
1. Tags are added after the URL, and must be separated by a ?
2. You must use tags that GA can recognize. The standard tags are:
• utm_source
• utm_medium
• utm_campaign
• utm_term
• utm_content
3. Tagged URL example:
http://www.googlestore.com/?
utm_source=yahoo&utm_medium=cpc&utm_campaign=blackisback
CAUTION
Test tagged URLs to ensure they don’t redirect to another URL, removing the URL parameters.
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37. Campaign tagging tips
1. Be consistent & get everyone in agreement
• Standardized tag names will make future analysis easier and more effective
• Always use lowercase! The reports are case sensitive. Also, a “space” needs to be
written as %20 in the URL – it will appear as a space in Google Analytics reports
2. Start by listing your mediums
• “Medium” tends to be the largest, clearest level in a media hierarchy
3. Plan for future analysis
• Add info that you will need to measure performance or optimize later
4. “Toss it in Ad Content”
• “Ad Content” is the most flexible dimension, be creative!
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38. Let’s practice tagging
We’re building a campaign to drive traffic to the Google Store
1. Our destination URL is:
http://www.googlestore.com/Accessories/Chrome+Coaster.axd
2. How should we categorize the Source, Medium and Campaign?
3. Enter these values in the URL Builder: http://goo.gl/4LiMV
4. We’ll test the URL and watch the Real-Time results!
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39. Example campaign tags: paid search
Organic search is automatically measured with Google Analytics!
Dimension URL Tag Recommendation Tips
Medium &utm_medium= cpc Always use lowercase
Source &utm_source= google Exclude http://www and .com
bing Always use lowercase
yahoo
Campaign &utm_campaign= campaign-name
campaign-name-ad-group
Keyword &utm_term= actual term The brackets should dynamically
{keyword} for Google and Bing insert the keyword. Testing may
{YSKEY} for Yahoo! be required for this to function.
Ad Content &utm_content= ad-headline
internal-ad-identifier
• Auto-tagging is available in AdWords when linked to Google Analytics
Be sure to either auto-tag or manually tag. Don’t do both together!
• Paid Search appears as “organic” if there are no tags
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40. Example campaign tags: site placements
Dimension URL Tag Recommendation Tips
Medium &utm_medium= display Always use lowercase
content-text (non-search text ads)
Source &utm_source= Actual placement name Exclude http://www
“category” (if category-targeting) Always use lowercase
nytimes.com/business
Campaign &utm_campaign= campaign-name
campaign-name-flight-dates
Keyword &utm_term= don’t use
Ad Content &utm_content= ad-copy-ad-format-size Include good identification clues,
internal-ad-identifier image ads don’t appear in
ad-copy-target-audience reports
• Auto-tagging in AdWords gives rich visibility into the Google Display Network
• When using an ad-serving tool, the URL will be attached to the creative and so it
may be difficult to track specific placements. Try grouping placements into themes,
and use the theme as the “source” parameter.
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41. Example campaign tags: social
Dimension URL Tag Recommendation Tips
Medium &utm_medium= social Always use lowercase
Source &utm_source= social network URL Exclude http://www and .com
shortlink-url Always use lowercase
facebook
twitter
Campaign &utm_campaign= promotion-name Remind your future self what you
program-intent (increase-likes) hoped to achieve
Keyword &utm_term= don’t use
Ad Content &utm_content= social-“seed”/endorser
content-clue-time-date-sent
• Use link-shorteners like goo.gl or bit.ly to compress long URLs
• Don’t include personally identifiable information, like names
• GA can’t import information about profile-views on your social network profile
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42. Example campaign tags: affiliates
Dimension URL Tag Recommendation Tips
Medium &utm_medium= affiliate Always use lowercase
Source &utm_source= affiliate-website.com Exclude http://www
affiliate-program-name Always use lowercase
Campaign &utm_campaign= affiliate-type
Keyword &utm_term= don’t use
Ad Content &utm_content= affiliate-ID Don’t use personally-identifiable
affiliate-ID-product-name information
• “Affiliates” could include “formal affiliate programs,” compensated bloggers, or even
social programs that encourage a user to share a link with friends after they
purchase
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43. Example campaign tags: email
Dimension URL Tag Recommendation Tips
Medium &utm_medium= email Always use lowercase
Source &utm_source= email-list-name
email-list-description
Campaign &utm_campaign= promotion-name
newsletter-name-featured-product
Keyword &utm_term= don’t use
Ad Content &utm_content= email-version-time-date-sent
time-date-sent-target-audience
• Tag all links in the email, consider adding clues in “Ad Content” to identify specific
areas in the email (headline, body, image, etc)
• Don’t include personally identifiable information, like email addresses
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44. Example campaign tags: mobile
Mobile visitors are automatically measured with Google Analytics!
Dimension URL Tag Recommendation Tips
Medium &utm_medium= mobile Always use lowercase
Source &utm_source= mobile-placement-URL Exclude http://www
app-name (when available)
mobile-network (if URL unavailable)
Campaign &utm_campaign= campaign-name
campaign-name-start-date
Keyword &utm_term= don’t use unless for search
Ad Content &utm_content= ad-type-ad-headline for ad-type, indicate if it was text,
ad-copy display, local, etc
• Technically, you should not have to include “mobile” as the medium because we
already measure when a visitor arrives via a mobile device
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45. Example campaign tags: offline & misc
For offline media, use a “vanity URL” that redirects to a URL with
campaign tags
Dimension URL Tag Recommendation Tips
Medium &utm_medium= product-search Always use lowercase
commercial
video
local
Source &utm_source= amazon Exclude http://www and .com
google-product-search For offline, use the newspaper
offline name or tv channel name if
youtube possible
hulu
yelp
Campaign &utm_campaign= commercial-campaign-name
e-commerce
Keyword &utm_term= don't use
Ad Content &utm_content= product-name
commercial-name-offline/online
video-name
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46. Analyzing campaigns
• How can I compare the visitor performance across all of my tagged campaigns,
regardless of the medium, using common metrics?
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47. Analyzing ad content
• There isn’t a dedicated report for “Ad Content.” You have to use the
“segmentation tool” (click “other”) and search for “Ad Content.”
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48. Analyzing paid keywords
• “How can I see the performance of all paid keywords from all search engines?”
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49. Day parts – hour of the day
• “Should I schedule my AW ads for certain times of the day?”
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50. Day parts – day of week
• “Could I use Ad Scheduling to my bids on the weekend or the work week?”
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51. Destination URLs
• “How do my landing pages perform, regardless of the ad or campaign that is
sending it traffic?”
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52. Placements report – targeting type
• “Which are performing better, my content network ads that are using keywords to
be automatically matched, or my managed placements?”
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53. Placements report – placement domain
• “What sites did my Content Network ads appear on, and how did they perform?
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54. Keyword positions report
• “What influence does ad position on search results pages have on visits,
conversions, etc?”
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55. The location report
• Where are my most valuable visitors coming from?
• Did performance change after an offline media buy?
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56. Goals/Objetivos
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72. Events & Virtual Page Views
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92. Filtros
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