17. International Rates We have excellent International rates $0.02 cents per minute to many populated areas of Mexico, and Western Europe International Call Rates change often and without notice – refer to http://www.clear.com/internet-phone-service/international.php
18. Quality of Service (QoS) What is QoS? Prioritizes voice traffic over data traffic to reduce noise and other call interruptions With Clear Voice over a CLEAR connection, both inbound and outbound voice traffic are prioritized Pure play providers like Vonage, Packet8, Skype and magicJack can’t offer this quality because they don’t control the broadband connection
19. Clear Voice Competitive Analysis $50 $45 $40 $35 $30 $25 $20 Increasing Monthly Cost $15 Basic Dial Tone Local Calling & e911 Full Class-5 Features & Voicemail Basic Class-5 Features & Voicemail Advanced VoIP Features Unlimited Domestic Long-Distance Increasing Feature Capability
24. Included & Required Equipment In the Box Clear Voice Adapter Power Adapter Ethernet Cable Quick Start Guide Requirements (not included) High-Speed Internet Telephone and cable (RJ-11) Computer with internet access Required to activate, not to make or receive phone calls Ethernet Cable Linksys 2102 (Clear Voice Adapter) Power Cable Quick Start Guide
26. Clear Voice with a wireless router The ATA should be connected directly to the Clear modem The wireless router should be connected to LAN port on ATA The phone will connect to the ATA The ATA should be installed directly behind the modem. This allows voice traffic to have top priority and makes troubleshooting easier.
27. Inside Wiring Best option: multi-station cordless phone system Clear does not offer inside wiring services If the customer chooses, they can wire their home for multiple phone jacks Hire a professional Make the modifications themselves Network Interface Unit (NUI) – located on the outside the customer’s house Disconnect all plugs and thoroughly cover the ends of each one with electrical tape Give the customer the Clear Voice Inside Wiring Guide
28. Recommend a 5.8 Ghz Multistation Cordless Phone No interference from 2.4 phones No reliance on inside wiring Very cost effective Recommend a Phone VTech 5.8 GHz Cordless Phone w/ Caller ID & 2 Handsets - $25.00
29. Customer Setup Clear Voice with wireless router Clear Voice Adapter connected directly to Clear Modem Wireless router connected to LAN port on Clear Voice Adapter Phone connected to Clear Voice Adapter Clear Voice Adapter should be installed directly behind Clear Modem - this allows voice traffic to have top priority
30. Fax & Analog Lines Fax machines work across all markets Analog Line Devices work, including Credit Card Machines / DirecTV & Dish DVR “Rule One”: Use Ethernet first Requires *99 Dial Prefix Alarm systems: NOT recommended, NOT supported
48. Advanced Call Forwarding Pick Source Numbers Pick Destination Numbers Simultaneous or in Sequence Create Multiple Schedules Create Multiple Rules Edit from Anywhere
49. Simultaneous Ring Operates Like Find Me/Follow Me One Number per Person Power and Control Your Phone Number (425) 555-1234 PRIMARY WORK PHONE CELL PHONE HOTEL PHONE HOME OFFICE HOME
50. Features Sell (Demo Simultaneous Ring) Demo on MyAccount - doesn’t require a telephone Log into MyAccount – click on “Features” Click on “Advanced Call Forwarding” Click on “Edit rule” Type prospect’s cell phone number into Rule screen, then save Call Clear number and customer’s phone will ring, as if by magic
51. Voicemail to Email E-mail Voice Mail Fax* Your E-mail Inbox Outlook Outlook Express Thunderbird Voicemail in your e-mail Eliminate multiple voicemail boxes A.K.A. “Unified Messaging” Treat voicemail like e-mail Archive voicemail indefinitely Sort voicemail by party instead of date Forward voicemail to colleagues & others with ease * Electronic Fax capability targeted Q4-09
52. Features Sell (Demo Voicemail to Email) Demo in Outlook - doesn’t require a telephone Log into Outlook Open and play demo voicemail you recorded previously Forward it to prospect’s e-mail in three seconds <ctrl> F joe.smith@clearwire.net <alt> S Save voicemail forever Attach voicemail directly to Outlook Contact record (cool)
54. Call Screening Advanced do-not-disturb Control which calls go straight to voicemail based on phone number Great for screening out telemarketers Sometimes called “Mother-in-Law” feature or “Find-me/Follow-me/Hide-me”
55. Do Not Disturb Another form of “Hide-Me” Build multiple DND schedules Schedule one-time DND “Take A Nap” feature
56. Call Activity History View call detail records Data updated every 5 minutes International & directory assistance calls (and pricing)
57. Portability (Change 911 Address) Move your phone anywhere in Clear’s broadband coverage area Customers can update their 911 address directly through My Account Form same as that in Sales OE It is customer’s responsibility to ensure their address is correct at all times
58. Manage Phone Numbers Change phone number $9.99 fee & new number is random Request number port at any time Purchase secondary inbound numbers from any Clear voice market
63. Still a Residential Product We are missing some or all of the following business features: Second line on single Clear Voice Adapter Multiple lines on multiple Clear Voice Adapters Business phones (IP Phones) 4-Digit extension dialing Hunt groups Automatic Call Distribution IVR (Interactive Voice Response) White Pages listings Ported numbers retain listing Clear numbers NOT listed Still works great for single user “Prosumer” or single user business
64. Local Number Portability LNP can be order through MyAccount at anytime Temporary number is provided while the port is processing Electronic Letter of Authorization (eLOA) is required to start the port On port date, temporary number is removed and number is ported in Porting takes average of ten days
65. Completing the eLOA Customer must read and agree to Electronic Letter of Authorization (eLOA) Must be completed in five days from port order date
66. Clear VIP Card Write the username, customer ID, phone number, and email address on the back of the card Encourages customers to use MyAccount and Voice features, which reduces pullbacks and churn Order through your manager or collateral manager
67. New Voice Coverage Tool Google Earth KMI File Coverage maps can be found in the Sales and Marketing portal under Product Sales Announcements & Documents > Clear Voice (Wimax Markets) File name: 5-11-09 Google Earth Coverage File Rochester, NY – Voice Coverage Map
68. Voice Customer Care VoIP Care: 888-888-3113 Advanced VoIP Troubleshooting: voipcare@clearwire.com - automatically opens a ticket Advanced LNP Support: lnp.port.out@clearwire.com Hours: Monday-Friday, 6am - 9pm Pacific Saturday-Sunday, 8am - 9pm Pacific Escalations on behalf of your customer require a previous trouble ticket to be opened.
