The document discusses the future of government and citizen engagement. It describes how government interactions have evolved from Gov 1.0, which involved primarily person-to-person interactions, to Gov 2.0, which utilizes self-service options, the internet, mobile technologies, and predictive capabilities. New forms of crowdsourcing, open data, social networks, and gamification are changing how citizens engage with and participate in government. The rise of smart cities aims to integrate these technologies across city services in sustainable ways with citizens and communities at the center.

1. F U T U R E O F G O V E R N M E N T
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2. I N T R O D U C T I O N S
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3. what is it, why does it matter
G O V 2 . 0
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4. by Kecko
by mlovitt
Gov 1.0
Gov 2.0
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5. CITY
GOVERNMENT
Gov 1.0
Citizens
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6. CITY
GOVERNMENT
Gov 1.0
Citizens
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7. CITY
GOVERNMENT
Gov 2.0
Citizens
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8. CITY
GOVERNMENT
Gov 2.0
Citizens
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9. CITY
GOVERNMENT
Gov 2.0
Citizens
Sunday, June 23, 13

10. CITY
GOVERNMENT
Gov 2.0
Citizens
Sunday, June 23, 13

11. Person-to-Person
How We
Interactive With
Government
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12. Person-to-Person
Self-Service
How We
Interactive With
Government
Sunday, June 23, 13

13. Person-to-Person
Self-Service
InternetHow We
Interactive With
Government
Sunday, June 23, 13

14. Person-to-Person
Self-Service
Internet
Mobile
How We
Interactive With
Government
Sunday, June 23, 13

15. Person-to-Person
Self-Service
Internet
Mobile
Augmented
How We
Interactive With
Government
Sunday, June 23, 13

16. Person-to-Person
Self-Service
Internet
Mobile
Augmented
Predictive
How We
Interactive With
Government
Sunday, June 23, 13

17. Person-to-Person
Self-Service
Internet
Mobile
Augmented
Predictive
How We
Interactive With
Government
Gov 1.0
Gov 2.0
Beyond
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18. WHY NOW? THE STAGE IS SET
I3aac
Sunday, June 23, 13

19. Steve Rhode
HYPER-CONNECTIVITY
Developed In Collaboration With Daniel Charboneau
Sunday, June 23, 13

20. CRITICAL MASS
Anirudh KoulDeveloped In Collaboration With Daniel Charboneau
Sunday, June 23, 13

21. IntelFreePress
AND LOTS OF ENERGY!
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22. Image Soure: ETHAN BLOCH, Flowtown
Data Source: PostRank
http://www.flowtown.com/blog/how-social-
engagement-is-changing?display=wide
But It’s Leaving Where It Originated!
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23. The Empire State BuildingTook
7 Million Man HoursTo Build...
Now Imagine If We Could
Leverage Hyper-connectivity,
Critical Mass & Engagement?
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24. The Empire State BuildingTook
7 Million Man HoursTo Build...
If We Could Harness People’s Free Time We
Could Build 4 Per Minute!
Now Imagine If We Could
Leverage Hyper-connectivity,
Critical Mass & Engagement?
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25. Sunday, June 23, 13

26. Sunday, June 23, 13

27. ACTIVEVS. PASSIVE
What Is Crowdsourcing?
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28. ACTIVE
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29. PASSIVE
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30. PASSIVE
200 Million Solved Each Day
150,000 Hours OfTranslation Work Per Day (Avg. 10 seconds per user)
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31. Is the crowd wise?
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32. THE RISE OF A NEW CROWD
mclib dot net
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33. CNNTech Article
Sunday, June 23, 13

34. Photo: Mashable
Sunday, June 23, 13

35. http://www.pcmag.com/image_popup/0,1871,s=1713&iid=378395,00.asphttp://www.youtube.com/watch?feature=player_embedded&v=Ug1BBMtVYgI#!
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36. D I S R U P T I V E T R E N D S
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37. William Hook
BYOD
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38. RAPID INNOVATION
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39. NEW FORMS OF CREATION
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40. NEW FORMS OF INTERACTION
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41. THE RISE OF GAMIFICATION
amboo who?
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42. PREDICTIVE EVERYTHING
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43. OPEN DATA
COMMUNICATION
ENGAGEMENT
PLATFORMS
TECHNOLOGY
METHODOLOGIES
T E C H N O L O G Y B R E A K D O W N
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44. O P E N D A T A
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45. FEDERAL IT DASHBOARD http://www.itdashboard.gov/
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46. DATA.GOV
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47. OPEN CRIME REPORTING
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48. OPEN FINANCES
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49. DATA SF
http://www.datasf.org/
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50. Sunday, June 23, 13

51. SOCRATA
www.socrata.com
Sunday, June 23, 13

52. AUGMENTED REALITY App Store: Layar
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53. Sunday, June 23, 13

54. Sunday, June 23, 13

55. Sunday, June 23, 13

56. Sitegeist
App Store: Sitegeist
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57. C O M M U N I C A T I O N
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58. Social Networks
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59. SOCIALIZED EMERGENCY COMMUNICATION
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60. RUMOR CONTROL
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61. GOOGLE+ HANGOUTS
plus.google.com
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62. Sunlight Foundation Congress App
App Store: Congress
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63. QR-CODES
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64. Sunday, June 23, 13

65. Sunday, June 23, 13

66. http://zxing.appspot.com/generator
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67. http://zxing.appspot.com/generator
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68. E N G A G E M E N T
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69. WETHE PEOPLE
whitehouse.gov
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70. City and County of San Francisco
www.innovatesf.com
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71. SELF-SERVICE COMMUNITIES
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72. NEXTDOOR
WWW.NEXTDOOR.COM
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73. SEECLICKFIX
WWW.SEECLICKFIX.COM
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74. STREET BUMP
City of Boston (Also on Appstore)
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75. CIVIC CROWDFUNDING
WWW.IOBY.ORG
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76. CROWDMAPPING
www.crowdmap.com
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77. PARTICIPATORY BUDGETING Delib
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78. IDEATION (OPEN INNOVATION)
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79. NYCBIGAPPS.COM
BIG APPS
Sunday, June 23, 13

80. http://hackforchange.org/
Sunday, June 23, 13

81. POPVOX www.popvox.com
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82. CODE FOR AMERICA
www.codeforamerica.com
Sunday, June 23, 13

83. SPARKED
www.sparked.com
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84. G A M E M E C H A N I C S
U S E D F O R E N G A G E M E N T
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85. Sunday, June 23, 13

86. ELEMENTS OF A GAME?
GOAL RULES FEEDBACK VOLUNTARY
PARTICIPATION
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87. P L A T F O R M S
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88. WORDPRESS WORDPRESS.COM & WORDPRESS.ORG
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89. DRUPAL DRUPAL.ORG
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90. MOBILE
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91. Wearable Computing
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92. T E C H N O L O G Y
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93. LOCATION BASED SERVICES
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94. AMAZON WEB SERVICES
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95. GITHUB
www.gethub.com
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96. APP INVENTOR
www.appinventor.org
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97. CIVIC COMMONS
http://civiccommons.org/
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98. M E T H O D O L O G I E S
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99. AGILE
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100. LEAN STARTUP
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101. BUSINESS MODEL CANVAS
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102. BUSINESS MODEL CANVAS
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103. BUSINESS MODEL CANVAS
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104. KANBAN BOARDS
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105. OPEN INNOVATION
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106. OPEN INNOVATION
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107. OPEN INNOVATION
CROWDVALIDATION
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108. OPEN INNOVATION
CROWDVALIDATION
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109. OPEN INNOVATION
CROWDVALIDATION
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110. OPEN INNOVATION
CROWDVALIDATION
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111. OPEN INNOVATION
CROWDVALIDATION
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112. S M A R T C I T I E S
REDEFINED
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113. Sunday, June 23, 13

114. SMART
CITIES
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115. SMART
CITIES
Transportation Social Services
Public Safety
Energy & Utilities
Healthcare
Education
Economic Development
Governance
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116. Transportation
Services
Public Safety
Energy & Utilities
Healthcare
Education
Economic Development
Governance
Digital City
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117. Transportation
Services
Public Safety
Energy & Utilities
Healthcare
Education
Economic Development
Governance
Digital City
Infrastructure-Focused
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118. Digital City
Infrastructure-Focused
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119. Digital City
Infrastructure-Focused
NOT SUSTAINABLE
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120. Sunday, June 23, 13

121. Citizen Business Intelligence
The Social Layer
Sunday, June 23, 13

122. Finance
Administration
PublicWorks
PublicSafety
Development
MunicipalCourt
HR
Social Organizations
Sunday, June 23, 13

123. Finance
Administration
PublicWorks
PublicSafety
Development
MunicipalCourt
HR
Integrated Technology Infrastructure
Social Organizations
Sunday, June 23, 13

124. Finance
Administration
PublicWorks
PublicSafety
Development
MunicipalCourt
HR
Integrated Technology Infrastructure
Business Intelligence
Social Organizations
Sunday, June 23, 13

125. Finance
Administration
PublicWorks
PublicSafety
Development
MunicipalCourt
HR
Integrated Technology Infrastructure
SOCIAL LAYER
Business Intelligence
Social Organizations
Sunday, June 23, 13

126. C R E A T I N G E C O S Y S T E M S
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127. Large Vendors
City Government
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128. Large Vendors
City Government
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129. Large Vendors
Citizens
City Government
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130. Large Vendors
Citizens
City Government
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131. Large Vendors
Community Businesses
& Non-Profits
Citizens
City Government
Sunday, June 23, 13

132. Large Vendors
Academia
Community Businesses
& Non-Profits
Citizens
City Government
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133. L E S S O N S L E A R N E D
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134. IDENTIFY STAKEHOLDERS FROMTHE START
STAKEHOLDERS
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135. BE ABLETO DRAWTHE CHANGE
WHITEBOARD RULE
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136. YOU WANT PEOPLETO BE ABLETO SEE
THATTHEY ARE EFFECTING CHANGE.
QUICK WINS
Sunday, June 23, 13

137. DON’T START MULTIPLE PROGRAMS OR
STRATEGIES ATTHE SAMETIME.
GRADUALLYTRANSITION.
START SMALL
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138. PEOPLE ARE RELUCTANTTO PARTICIPATE
IN PROCESSESTHEY DO NOT
UNDERSTAND.
TRANSPARENCY
Sunday, June 23, 13

139. WHAT DOES SUCCESS LOOK LIKE?
MAKE SURE EVERYONE ONTHETEAM
AND INVOLVED INTHE PROGRAM HAS A
SHAREDVISION OF SUCCESS.
Sunday, June 23, 13

140. SET GOALS
ESTABLISH GOALS OR BENCHMARKSTO
REPORT ON AND GAUGE SUCCESS.
Sunday, June 23, 13

141. PLUG INTO A COMMUNITY OF PRACTICE
THERE ARE NUMEROUS ONLINE
COMMUNITIESYOU CAN BE APART OFTO
PLUG-INTO WHAT’S HAPPENING IN
GOVERNMENT. (I.E.TCMA, GOVLOOP, ETC)
Sunday, June 23, 13

142. FACILITATE REAL WORLD PROBLEM SOLVING
FIND WAYSTO LEVERAGETHETALENTS OF
YOUR CITIZENSTOTACKLE COMMUNITY
CHALLENGES.
Sunday, June 23, 13

143. A N Y Q U E S T I O N S ?
Sunday, June 23, 13

144. Dustin Haisler | President of KlabLab, Inc.
dustin@klablab.com (512) 961-6630
www.dustinhaisler.com
@DustinHaisler
Sunday, June 23, 13