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E-CRM Prepared By : Anshu Prabhakar (09mb41)
Customer Relationship Management (CRM)   ,[object Object],[object Object],[object Object]
 
 
Need for e-CRM or the problems faced by Traditional CRM ,[object Object],[object Object]
E-CRM ,[object Object],[object Object],[object Object]
The differences between CRM and e-CRM
 
Key applications of e-CRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Continued…. ,[object Object],[object Object],[object Object],[object Object],[object Object]
Benefits  : ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Continued…. ,[object Object],[object Object]
Goals of e-CRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Continued…. ,[object Object],[object Object],[object Object]
 

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