1. E-Learning und Lernarchitekturen
8. Juni 2012 „Tagung Personalentwicklung“
Quadriga Forum, Berlin
Dr. Daniel Stoller-Schai
Head eLearning Services, UBS AG
8. Our joint aspiration – UBS Business University: C:Program FilesUBSPresTemplatesPresPrintOnScreen.pot
Knowledge drives Performance
“ The mandate
Essentially, it is about one thing – we must do
everything better than our competitors. To do that,
we will support you with the "UBS Business UBS Business University
Courses
University“[ …] We are depending on having the
t Sales &
Advisory
t Products &
Finance
most competent people on all levels.
t Legal &
Compliance
t Risk
t General
”
Learning
Oswald Grübel, October 2009
The mission Top priorities for 2010
♦ Put strategy into practice and build a ♦ Fix leadership and managerial know-how, with
leadership culture specific focus on MDs
♦ Increase business and professional ♦ Fix knowledge for business critical functions,
skills with specific focus on client facing staff
♦ Build knowledge and competencies in
legal, compliance, and risk management
Launched in January 2010
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Where we are located
Mix of virtual and physical learning campuses
The UBS Business University is organized globally and can virtually be accessed anywhere in all
regions.
As a global organization with different learning facilities in various regions, the UBS Business
University will leverage existing properties around the globe and with a range of applied learning
methodologies and training centers of the bank.
9 Major physical training
EMEA One Broadgate, facilities plus several
London
Stamford, CT smaller in-house facilities
Switzerland
Weehawken, NJ
Americas New York
Wolfsberg, Hong Kong, IFC
Ermatingen Seepark, Thun
Altstetten, Zurich APAC Command House,
Singapore
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Transformation of learning purpose and organization
From a fragmented to an integrated approach
from… to …
Learning at UBS
Leadership
UBS Business University
WMA WM&SB CC IB GLAM
Institute
Legal & Legal & Legal & Legal & Legal & Integration
Compliance Compliance Compliance Compliance Compliance
Risk Risk Risk Risk Risk Reputation
Leadership Finance & Risk
Finance Finance Finance Finance Finance
Truth
Business Business Business Business Faculty Faculty Business Faculty
Education Education Education Education
Global Global Global Global Global Execution
Technology Technology Technology Technology Technology Clarity
General General General General General General
Learning Learning Learning Learning Learning Learning
Talent Talent
Programs Programs
Talent Programs Performance
Leadership Leadership Leadership Leadership Learning Operations
Management Management Management Management
Development Development Development Development
Executive Executive Executive Executive
Development Development Development Development
Org. Org. Org. Org.
Effectiveness Effectiveness Effectiveness Effectiveness
UBS Business University covers all learning under one roof.
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General Learning Pathway
Induction Foundation Enhancement Specialization
Manageme
Leadership
Transformational Management
Accelerate your Essential Management Skills*
Skills* Leading UBS
and
nt
management Q3
transition forward
Managing Now!* Leading Now!*
M M M Presentation Skills
Professional Development
Advanced Presentation Skills
Express: Presenting with Impact
Difficult Conversations
Fundamental Communication Skills
and Conflict
Express: Fundamentals of Communication
New Joiner Navigator (Intranet-Application)
Express: Difficult Discussions
Managing Time & Priorities
Express: Effective Meetings
Express: Influencing Skills
New UBS (eLecture)
Business Writing Skills
Welcome Day
Project Management Project Mgmt Adv. Q3
Q3
Personal Effectiveness E-learning
& Sales Compliance
Advisory Risk, Legal
Introduction to Legal & Compliance Online Training
Operational Risk
and
Code of Conduct
(Mid-June 2010)
Commitment to the UBS Client Experience
Selection of Financial Selection of Financial
Products &
Understanding our Business Q3
Finance
Markets Education Markets Education
elements elements
Introduction to Financial
Banking Today Markets / Selected Intuition Modules Product Training
(CH only) (CH only)
Selected Fundamentals of Finance modules
*for line managers only
Legend: Classroom WBT M Mandatory Q3 Available in Q3
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UBS Business University – Underlying guiding principles
Guiding Principles
♦ Our training is leader-led, senior management sponsors programs and is actively involved in
design and delivery, GEB members endorse and own leadership offering
♦ Delivery by subject matter experts (SMEs) and Key Talents drives credibility, ensures
relevance of content and offers valuable development opportunities ('learning by teaching')
♦ Internal and external experts drive innovation & enhance access to specific know-how
♦ We design and deliver learning in a structured way – focusing on impact and results
♦ We systematically review professional and managerial skills and steer enrollment and
nomination for training
♦ Our training is based on knowledge and capabilities' requirements for specific business and
leadership roles, approved by divisional ECs and GEB
♦ Utilize technology to extend accessibility and enhance quality
♦ Establish standardized assessment, design, delivery, measurement
How we do training impacts outcome
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Business Needs Drive Learning Priorities
Business Aligned Corporate University
The choice of Top Priorities 2012
clients
worldwide • Fix and enhance advisory &
sales skills, focus on cross
The #1 global divisional offering, especially UBS Business University
bank for HNW/ Client Leadership As an organization committed to learning, we want
UHNW clients Experience programs (CLE) to be the choice of talent — worldwide
The choice of • Deliver targeted business
clients in offerings for basic banking
Switzerland skills, products & finance
A top tier bank in knowledge and certification
every growth • Leadership development:
region support business Leadership Professional Advisory & Finance &
A leading client- transformation programs, fix Development Development Sales Risk; Legal &
focused basic leadership skills & Talent Compliance
investment bank • Use technology in Programs
Economically innovative ways to increase
profitable in every learner engagement Learning Operations
business we (eLearning), accessible on
operate demand
Achieving the mid-
term target in-line Generating measurable business impact
with market
expectations
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Learning Strategy with eLearning as an integral part of Learning in 2011
UBS Learning relies on optimized methodologies mix…
Yesterday Today Tomorrow
Work
Work Work =
Work
Learning
Learning Learning
eLearning classroom eLearning classroom eLearning classroom
The eLearning methodologies allow to: 2011 eLearning Offering
• Scalability • UBS specific content
• Flexibility • Fundamentals of Finance
• Accessibility - 24/7 • Legal & Compliance trainings
• Efficiency
• Understanding our business
• WMA eLearning modules
• Non UBS specific content
• Financial Markets Education library (FME)
• General learning modules
…supporting the merging of workplace and 'learn space'