1. Attitudes

2. Bella’s: A case study in
organizational behaviour

3. Bella's is a full service day spa and hair salon featuring
a wide variety of spa treatments. The company was
founded by Illa.
Illa hired Lynne Gibson as the manager. Under the
management of Lynne Gibson, Bella did very well and
grew.
Lynne stepped down as manager of Bella and later
Kris was appointed for this job.
Bella had grown beyond the owners expectations
however now they were beginning to see a downturn.
PLOT

4. Attitudes are learned predispositions
towards aspects of our environment. They
may be positively or negatively directed
towards certain people, events or
institutions
DEFINITION

5. • Passionate
• Persuasive
• Confident
• Career Oriented
• Calculating
• Cautious
• Family Centric
KEY WORDS

6. ILLA
LYNNE
KRIS
CHARACTERS

8. VISIONARY
PASSIONATE
RISK TAKING
CONFIDENT
IDENPENDENT
PERSUASIVE
INSECURE
CONTROLLING
ATTITUDE
ILLA

9. EXPERIENCED
SMART
HARDWORKING
FAMILY ORIENTED
FOCUSED
ADJUSTING
DIPLOMATIC
ATTITUDE
LYNNE

10. GOAL ORIENTED
CAUTIOUS
CALCULATING
RISK AVERSE
NOT CONFIDENT
UNEXPERIENCED
ATTITUDE
KRIS

11. THANK
YOU