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Communication Skills.B 19 29.11.04(2)

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Mostafa Ewees
Mostafa Ewees
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COMMUNICATION SKILLS Mostafa Ewees (PhD) Stanford University at California EDUCATIONAL CONSULTANT NOVEMBER , 2009
INTRODUCTION TO COMMUNICATION
KEY TO SUCCESS ,[object Object],[object Object],“ WORDS ARE THE MOST POWERFUL DRUG USED BY MANKIND”. ( RUDYARD KIPLING)
[object Object],“ LA ROCHEFOUCAULD”
CONVERSATION SKILLS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
WHAT IS AN ORGANIZATION? ,[object Object],[object Object],[object Object]
ORGANIZATIONAL COMMUNICATION ,[object Object],[object Object],[object Object]
WHAT IS COMMUNICATION ? ,[object Object],[object Object],CONTED (Keith Davis)
[object Object],[object Object],[object Object],(MURPHY AND HILDEBRANDT)
[object Object],[object Object]
COMMUNICATION IS REPRESENTED BY: 10% WORDS – WHAT WE SAY 30% SOUNDS – TONE 60% BODY LANGUAGE – HOW WE SAY IT
WHY TO COMMUNICATE? ,[object Object],[object Object]
EFFECTIVE COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object]
SEVEN “C’s” OF COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ORGANISATIONAL BENEFITS OF EFFECTIVE COMMUNICATIONS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
COMMUNICATION TODAY ,[object Object],[object Object],[object Object],[object Object]
COMMUNICATION SKILLS AND TOP EXECUTIVES ,[object Object],[object Object],[object Object]
HUMAN COMMUNICATION
AREAS OF HUMAN COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
PURPOSES OF HUMAN COMMUNICATION HUMAN COMMUNICATION TO DISCOVER TO RELATE TO HELP TO PERSUADE TO PLAY
PROCESS AND CONTEXT OF COMMUNICATION
BASIC COMMUNICATION PROCESS SENDER ---------- PERCEPTION --------- IDEA ENCODE MEDIUM DECODE UNDERSTANDING ---------- PERCEPTION --------- RECEIVER FEEDBACK NOISE NOISE NOISE NOISE
ELEMENTS OF COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object]
COMMUNICATION CONTEXT ,[object Object],[object Object],[object Object],[object Object]
PHYSICAL CONTEXT ,[object Object],[object Object]
CULTURAL CONTEXT ,[object Object],[object Object]
SOCIAL-PSYCHOLOGICAL CONTEXT ,[object Object],[object Object]
TEMPORAL CONTEXT ,[object Object],[object Object],[object Object]
TYPES OF COMMUNICATION
TYPES OF COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
INTERPERSONAL COMMUNICATION ,[object Object],[object Object],[object Object]
ASSERTIVE COMMUNICATION ,[object Object],[object Object],[object Object],[object Object]
NON-ASSERTIVE COMMUNICATION ,[object Object],[object Object],[object Object],[object Object]
AGGRESSIVE COMMUNICATION ,[object Object],[object Object],[object Object]
DISTORTION IN PERSONAL COMMUNICATION ,[object Object],[object Object],[object Object],[object Object]
INTERPERSONAL COMMUNICATION NETWORK (ICN) ,[object Object],[object Object],[object Object]
MESSAGES AND CHANNELS OF COMMUNICATION
MESSAGES AND CHANNELS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SPECIAL MESSAGES ,[object Object],[object Object]
FEEDBACK MESSAGES ,[object Object],[object Object],[object Object],[object Object],[object Object]
CONSTRUCTIVE FEEDBACK ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
FEEDBACK SKILLS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
FEEDFROWARD MESSAGES ,[object Object],[object Object],[object Object],[object Object]
COMMUNICATION BARRIERS
BARRIERS TO COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
NOISE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
INFLUENCE OF ORGANIZATION STRUCTURE ON COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object]
INTERNAL COMMUNICATION ,[object Object],[object Object],[object Object],[object Object]
EXTERNAL COMMUNICATION ,[object Object],[object Object]
ORGANIZATION CHART AND FORMAL COMMUNICATIONS SECRETARY AS Sr. JS/JS DS DS DS DS SO SO Upward Communication Information Downward Communication Instructions and Directives Efforts at Coordination Horizontal Communication
IMPROVING UPWARD COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
BECOMING A BETTER COMMUNICATOR ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
CHANGE AND COMMUNICATION ,[object Object],[object Object]
EFFECTIVE COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
PROBLEMS/CHALLENGES ,[object Object],[object Object],[object Object],[object Object],[object Object]
CONTACT Dr Mous EMAIL: drmus2000 @yahoo.com

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Communication Skills.B 19 29.11.04(2)