2. IT needs to drive business value
…but business demand is outpacing IT budgets and
resources – as well as traditional means of delivery
Business
Previous IT Demand
Steady State
Recession
& Credit Growing
Crisis Alignment
Gap
IT Budget
& Resources
2003 - 2008 2008 - 2009 New Normal
BOTTOM LINE: IT Needs a Game Changer
CA confidential and proprietary. For internal use only.
6. CA Technologies strategic approach to build
business value
Management
Service
Approach Automation
Virtual
Service
Management
Virtualization Infrastructure
Automation
Virtual
Systems Dynamic
Management Virtualization
Management IT
Virtual
Automation
Infrastructure
Management
Optimization
Business
Consolidation Value
CAPEX OPEX Agility Revenue
7. but management challenges can stall the evolution
Consolidation Optimization Orchestration Dynamic IT
STOP STOP STOP
management tipping points
visibility, staffing, skills, sprawl, licensing, ROI, politics, LOB approval,
complexity, process, compliance, capacity …
‘Virtual Stall’ – inability to overcome ‘tipping points’ needed to
move the needle on virtualization maturity
9. key strategies to leverage virtualisation
investment, expand virtualisation success,
and deliver the promise of business agility
10. pair virtualization with management, automation
“Success with Importance Level of Virtual Environment
virtualization lies in Management Regarding Reaching Business Goals
solid, standardized
processes and
management software
to automate and
govern …these
processes.”
Source “Managing The Virtual World Is An
Evolution, Not A Revolution,” Forrester
Research, Inc., April, 2010
Source: “Worldwide Distributed Virtual Server Management Software2009–2013 Forecast
Update and 2008 Vendor Shares”, IDC Research, October 2009
11. apply best practice disciplines, but not the same old tools
“75% of customers believe virtualization management requires unique
tools.”
Source: “Evolution of Enterprise Infrastructure Priorities”, Oliver-Wyman research conducted for CA, 2009
Discipline Physical Attributes Virtual Attributes
Performance & • Resources and silos • Services & applications
Fault Management • Event, rule based • Model-based
Change,
• Non-real time • Real-time
Configuration,
• Process CMDB • Operational CMDB
Inventory
Capacity • Domain-based • Pool-based, cross-domain
Management • Ad-hoc, done by experts • Continuous, by sys. admins
• Server-focused • Service/ application/pools
Provisioning
• Slow, planned, static • Rapid, on-demand
12. ensure lifecycle management is extensible, not isolated
“Avoid limited point product
May 2010 News:
purchasing unless you are in
“Company A officially out of
dire straits with an immediate
business”
need.”
Source: “Managing The Virtual World Is An Evolution, Not A Source: “Company A officially out of business”,
Revolution,” Forrester Research, Inc., April, 2010 Virtualization.info; May 6, 2010
13. integrate management across physical and virtual
“Comprehensive Use of common P&V management tools
domain coverage is
critical….Automation Yes
Yes
can only be effective if
Not yet, but eventually
all technology domains will consolidate
Not yet, but eventually will consolidate
are consolidated into …
No, plan separate productsplan separate
No, long term
unified management” products long term
Source: “Virtualization Management And 51 or more virtual machines (n = 54)
Trends”, A commissioned study conducted by 50 or fewer virtual machines (n = 46)
Forrester Consulting on behalf of CA, Inc. , January
2010
Source: IDC, North American Virtual. Survey: Large-Scale Implementation Requires
Sophisticated Management Strategy’, Feb 2009 (Doc # 216623), Mary Johnston
Turner, Frederick W. Broussard
14. connect virtualization + service management + automation
“Automation, Virtualization, and
“The ability to automate almost all
Service Management are
aspects of infrastructure operation
fundamental building blocks for
is absolutely necessary to meet
Private Cloud”
many of the cloud’s requirements….
Source: “The Building Blocks for Private Cloud: Source: “Managing The Cloud: Automation”, The 451 Group,
Automation, Virtualization, and Cloud Service 2009
Management”, EMA, 2009
“Virtualization doesn’t require new processes, just more structured ones…
the notion of… 'ITIL for virtualization” is horribly misguided.”
“Process-oriented tools for ITSM and those specifically geared toward the
virtual server... are on an inevitably merging progression.
Source: “Managing The Virtual World Is An Evolution, Not A Revolution”, Forrester Research, April 2010,
Source: “Virtualization Management And Trends”, A commissioned study conducted by Forrester Consulting on behalf of CA, Inc. , January 2010
17. CA Technologies virtualisation management portfolio:
comprehensive, extensible, and strategic
Service
Automation
CA
CA Capacity CA
Configurati CA Process CA 3Tera
Automation Workload
on Automation AppLogic
** Automation
Automation
Infrastructur
e
Automation
CA Client CA Server CA Capacity
Automation Automation Manager **
Virtualisation
Management
CA Virtual CA Virtual
CA Virtual CA Virtual CA Virtual
Configurati Privilege
Assurance Automation Capacity **
on Manager
** Pending CA packaging update
21. CA Technologies virtualization management journey
Our goal is to lead the market for management of
heterogeneous physical and virtual systems
– Multiply the cost, efficiency, and agility benefits of virtualization
– Thrive in complex heterogeneous environments, on and off-premise
2006-8 2009 2010
New Product Releases New Product Releases New Product Releases
CA Advanced Systems CA Spectrum AM, CA Virtual Multiple announcements for
Management Performance Management new solutions (CA Virtual)
CA Data Center Automation Enhancements to existing
Manager (now CA Spectrum New Product Development virtualization mgmt tools
Automation Manager) CA Spectrum Infrastructure
Launch of CA Automation
Manager, CA NSM, CA eHealth
New Product Development Suite
Performance Mgr
Integrating heterogeneous Growth Through Acquisition
virtualization management Growth Through Acquisition Hyperformix, 4Base
across CA portfolio Optinuity, Cassatt, NetQos
Continued Product Enhancements and Improved Serviceability
23. Raymond James – evolving to private cloud
self-service access to physical & virtual server
Service
Consumers
SECURE ASSURE
SELF-SERVE METER
POOL PROVISION
Raymond James is developing an IaaS service so
that its application developers can roll out new PLAN
PHYSICAL VIRTUAL EXTERNAL
SUPPORT
financial applications more quickly.
External
Providers
• CA Service Catalog, CA Asset Portfolio Management provide self-service interface
for application developers to request physical and virtual resources
• Integration to asset and service management solutions enables Raymond James to
understand which assets are available for provisioning and charge departments
based on usage
24. Cadence Designs – evolving to private cloud
self-service provisioning, configuration, and SLA
– Leader in electronic design automation (EDA)
– 4,500 staff, 12,000 servers in San Jose & worldwide
Challenge Solution Benefits
− Hardware refresh − Self-Service Reservation − Broader virtual roll-out
− Low server utilization Management − Increased utilization
− Weak virtual mgt. − Configuration − Deferred hardware $$
prevents broad rollout Management
− Reduced Op-Ex with
− Provisioning tool − Automated Provisioning automatic provisioning
slow, high- − Process Automation − Ensured SLAs with
touch, inflexible − Service Assurance assurance, self-service
− No dynamic self-service
for private cloud
• Solutions included CA Server Automation and CA Service Assurance
• Delivered dynamic virtual self-service for private cloud
25. MGM Resorts – evolving to private cloud
integrated end-to-end service lifecycle management
– Leading global hospitality brand - Bellagio, MGM
Grand, Mandalay Bay and The Mirage.
– Combines quality entertainment, luxurious facilities
and exceptional guest services.
Challenge Solution Benefits
− High dependence on − Self-service with service − Streamlined responses
large IT infrastructure catalog and service desk to 15,000 incidents/wk
− Performance critical to − IT asset & inventory − Reduced
quality of guest service − Automated provisioning downtime, enhanced
− Employee turnover cost experience
− Infra. performance
− Expedite − CAPEX & OPEX control
− Security & identity
virtualization, 75% of − Improved security
− Integrated end-to-end
servers by 2010
CA Technologies solutions – Server Automation, Performance
Assurance, Service Desk, Service Catalog, Asset Mgmt, Security, &
Service Portfolio
26. Independent Analysis Puts CA Technologies In Front
CA Technologies – the only vendor to tick all the boxes
in leading analyst’s virtualization management
reference architecture
Configurati
Security Service &
on IT as a Backup &
Vendor Manageme Capacity
Managemen Service Recovery
nt Management
t
CA
Technologi
es
Source: Who’s Who in Virtualization Management, Bernd Harzog, The Virtualization Practice, August 2, 2010
Just about everyone in the industry is aware that IT Needs To Drive Revenue…but the reality is that business demand is outpacing IT budgets and resources – as well as traditional means of deliveryWith the recent recession and credit crisis many CIOs see flat budgets as the new normal. CLICK BUILD! But the demand for IT isn’t flat, it’s increasing. IT has always struggled to keep up with business demand, but for many CIOs the problem is getting significantly worse. A bad economy doesn’t stop the business from needing more from IT. In fact, in times like this, the business needs more from IT. Now more than ever, business is not just dependent on technology, it’s driven by it. Navigating the business through a turbulent economy requires fast adjustments in business technology, whether to adapt to changes in customer demand, drive costs out of processes to improve margins, react to competitive threats, comply with new regulatory requirements, or to integrate mergers and acquisitions.CLICK BUILD After years of trying different ways to align IT with the business, it’s become increasingly clear that IT’s biggest alignment challenge is keeping up with the business. There has always been a mismatch between the speed of innovation the business needs, and the time it takes for their IT organizations, or even an outsourcer, to deliver using traditional methods. IT has improved its efficiency in many ways, but the gap between IT supply and business demand is too big, and growing too fast, to rely on traditional approaches. What IT needs is a game changer. And that’s exactly what CA provides with its cloud computing solutions. Of course, with all the excitement comes a lot of hype and noise, so let’s step back for a minute to look at what cloud computing really is.
RIGHT: ORGANIZATIONS WITH MORE SIGNIFICANT ROLLOUTS VIEW VIRT MGT AS VERY!!! IMPORTANT, AND LESS THAN 8% SAY NOT IMPORTANTAnalysts describe a measurable lag between new technology adoption and management adoptionVirtualization management is still underinvested versus more mature areas (e.g. network, storage, systems, etc.)Configuration management. Start with improving configuration management, which is necessary to orchestrate the relationship among large numbers of dynamically changing VMs, physical servers, storage, and network resources. These tools are often referred to as “provisioning tools,” which refers to a higher state of configuration change management.2. Capacity planning and VM placement. As your virtualized pool grows in size, you will need tools that analyze capacity trends and optimize where your VMs run to minimize hardware footprint. These tools will be able to alert operations and engineering when resources are running low to guard against overprovisioning. You want to maximize capacity utilization to squeeze the most value from your server investments, but doing so without sufficient visibility is dangerous.3. Performance monitoring. Performance measurement will rise in importance as you increase the number of VMs per physical host and drive up overall utilization. We find this to be a particularly critical tool as you approach 20 or 30 VMs per physical server. To prevent problems from affecting user experience with multiple apps, your administrators need VM-aware performance monitoring tools that can help pinpoint issues.4. Real-time automation. As your virtual environment grows in size and complexity, you’ll need tools that can perform real-time automation by adjusting virtual or physical infrastructure to compensate for failures. Many IT services, like virtualization management, are reaching a level of complexity where sophisticated mathematical algorithms and object models of the services are more precise and efficient than even your most talented engineers.
ENTERPRISES ARE FINDING, AND INDUSTRY EXPERTS ARE STRONGLY ADVOCATING THAT…TAKING A LOOK AT JUST A FEW EXAMPLES, WE HAVE SEEN WHERE CUSTOMERS AND ANALYSTS ARE COMING FROM:END: Provisioning is a particularly powerful exampleOne customer who told us this was Cadence….
CUSTOMERS LIKE ELBIT – AVOID POINT PRODUCT – SEE TO MUCH RISK AND PREFER INTEGRATED SOLUTION
MENTION FUJISU AUSTRALIA – IF A TOOL TOUCHED A PHYSICAL SERVER – ITS GOING TO MANAGE THE VIRTUAL SERVERMENTION VIRTUAL ARCHITECT?MENTION HOW CISCO UCS IS A GOOD EXAMPLE OF THISMulti-domain = server, storage, network, apps e.g. VMware virtual switch, Cisco UCSPlus physical and virtual, on-site and off-site
From http://www.ca.com/us/news/Press-Releases/na/2010/CA-Technologies-Support-for-VMware-vCloud-API.aspx
PLAN, BUILD and RUN
Accelerate application deployment - leverage automation to speed the progression of applications from development to production. Enable your existing infrastructure to deliver cloud services - combine self-service with automated provisioning to empower users to turn-up new services on-demand.Build elasticity so you can dynamically allocate resources - deploy application workload to optimally match server resources with policy-based provisioning.Automate the provisioning of physical, virtual and cloud resources - dynamically shift system resources to support variable, up-to-the-minute business requirements, help meet SLAs, improve utilization and data center initiative ROI.Orchestrate and automate routine processes that span different departments - increase the agility of IT operations by automating manual data center tasks and processes across technology silos and platforms. Embed rigor and process so that you can run an efficient IT organization that is built on repeatable workflows in accordance with defined policy - standardize data center management with policy-driven configuration tracking and template based change that help you to create, run and audit policies governing performance, security, regulatory and standards compliance. Standardize and automate configuration management to minimize business disruptions –deep configuration and dependency visibility helps manage operational complexity by simplifying configuration tasks and allowing safe change.
Going forward, they will automate dynamic provisioning resources.
