Dubai Quality Group’s Continual Improvement Subgroup welcomes you to join in as it celebrates the World Quality Day! The subgroup strives to encourage organizations to implement effective improvement strategies and methodologies in order to increase the rate of improvements. 3rd Continual Improvement & Innovation Symposium provides a platform to organizations & teams for showcasing their successful improvement and innovation case studies by participating in live competitions of Improvement Case Studies, Quality Quiz Competition & Innovation Game!

1. 1|Page

2. 3RD CONTINUAL IMPROVEMENT & INNOVATION SYMPOSIUM
…Celebrating World Quality Day!
WELCOME MESSAGE
SALEH JANEEH SUNIL THAWANI
CHAIRMAN CHAIRMAN
DUBAI QUALITY GROUP CONTINUAL IMPROVEMENT SUBGROUP
The changes in business environment are One of the missions of Continual Improvement
becoming more frequent, complex and subgroup is to encourage organizations improve
challenging as they used to be in last two their business performance, institutionalize
decades. These scenarios of change are putting improvements and create a culture of continual
businesses and its people under tremendous improvement.
pressure to do more with less.
To help achieve our mission, in 2009, we
For the organizations to remain competitive and launched the Continual Improvement
profitable, the leaders and managers need to Symposium and invited organizations to
learn and deploy the best-in-class strategies for participate in a first ever live competition of
innovative, incremental and breakthrough improvement case studies in Dubai, UAE.
enhancements while institutionalizing the
culture of continual improvement and Encouraged by the demand, success of earlier
innovation. years and above all to raise the bar, this year we
have decided to open the competition to
3rd Continual Improvement Symposium which is organizations outside of UAE too.
scheduled to be held in Dubai on 17th November
2011, aims to bring together the organizations On behalf of Continual Improvement subgroup, I
to share their successful practical case invite you to use this forum to showcase your
studies on improvements and innovation. It will improvement case studies, be recognized as one
also bring learned and renowned overseas of the winners and also learn from winning
speakers to share their experience in practices of other organizations.
institutionalizing improvement and innovation
avoiding pitfalls on the way.
On behalf of Continual Improvement subgroup,
organizers of this event, I invite you to attend
this unique event, share best practices, learn
and improve your business performance.
2|Page
Tel: +971-4-3431950 | Fax: +971-4-3431970 | Website: www.dqg.org | Email: info@dqg.org Follow us!

3. 3RD CONTINUAL IMPROVEMENT & INNOVATION SYMPOSIUM
…Celebrating World Quality Day!
SYMPOSIUM OVERVIEW:
Once again, the Continual Improvement Subgroup welcomes you to join in as it celebrates the
World Quality Day! The subgroup strives to encourage organizations to implement
effective improvement strategies and methodologies in order to increase the rate of improvements.
SYMPOSIUM HIGHLIGHTS:
3rd Continual Improvement & Innovation Symposium provides a platform to organizations & teams
for showcasing their successful improvement and innovation case studies by participating in the
following live competitions:
 Improvement Case Studies:
- Breakthrough Process Improvement: Using methodologies such as Six Sigma, Lean
and Business Process Reengineering.
- Kaizen: Using methodologies such as 5-S, Visual management, Quality Circles and
Quality Control tools.
- Innovation of Products / Services, Processes and Business Models: Using
methodologies such as TRIZ, Systematic Innovation and Value Engineering/ Analysis.
 Quality Quiz Competition: a true Edutainment!
Participate in teams of 3 (either from within your organization or your friends) in the
Quality Quiz Competition. It will cover topics related to Total Quality Management, Six
Sigma, Lean, Kaizen, Innovation, Business Excellence Framework, Management System
Standards, Quality Gurus etc. The quiz is specially designed to test you to the ultimate
levels with questions that will make you put on your thinking caps, while having fun at the
same time.
 Innovation Game!
An interesting and entertaining learning game, where all participants will learn an effective
technique to become innovators!
IMPORTANT DATES:
- Submission of ‘Intention to Participate’ Form (available on DQG’s website) : 30 Sep 2011
- Submission of final case studies : 09 Oct 2011
- Forwarding case studies to evaluators : 15 Oct 2011
- Results of the first round of evaluation : 25 Oct 2011
- Submission of final presentations of short listed case studies : 01 Nov 2011
- Forwarding final presentations to jury members : 10 Nov 2011
- Presentation of short listed case studies : 17 Nov 2011
3|Page
Tel: +971-4-3431950 | Fax: +971-4-3431970 | Website: www.dqg.org | Email: info@dqg.org Follow us!

4. 3RD CONTINUAL IMPROVEMENT & INNOVATION SYMPOSIUM
…Celebrating World Quality Day!
SPEAKERS:
STEPHEN HACKER
Chair, ASQ Global
Speech Title: “Improvement Initiatives within a Wicked Problem Climate”
Stephen has consulted organizations in over 40 countries world-wide.
His passions are: delivering successful transformation strategies and
coaching leaders. He has experience in various sectors consiting
of wide-ranging organizations such as the IBM, Credit Agricole,
Danaher, FBI, Allied Signal, Volvo-GM, Hewlett Packard, NASA and
diverse governments across the globe.
S. ILANGO
Associate Vice President-TQM, SRF (Winner of Deming Application Prize)
Speech Title: “TQM Strategy for Continual Improvements – the SRF way”
Ilango is a Mechanical Engineer from one of the premier institutes of
India, PSG College of Technology, Coimbatore. He had worked in
diverse fields such as Production Management, Materials
Management, Production Planning, Strategic Planning, Vendor
Development, Quality Assurance, Sales Administration and HR before
moving to TQM. Currently he is heading TQM function in Technical
Textiles business of Ms. SRF – India’s leading business house.
ADITYA BHALLA
Innovation Practices Head, QAI Global & President, TRIZ Association of Asia
Speech Title: “Seven Core Skills of Innovators based on TRIZ”
Aditya is responsible for P&L of Innovation Practice at QAI Global
Services and expanding the service delivery capabilities for the
practice. He is President of TRIZ Association of Asia and one of the two
in South Asia to be Certified MATRIZ Level 3 and ITRIZ-IPS. He is an AFD
trainer, Lean Six Sigma Master Black Belt and holds a Post Graduate
Diploma in Patents Law.
4|Page
Tel: +971-4-3431950 | Fax: +971-4-3431970 | Website: www.dqg.org | Email: info@dqg.org Follow us!

5. 3RD CONTINUAL IMPROVEMENT & INNOVATION SYMPOSIUM
…Celebrating World Quality Day!
AGENDA:
08:00 – 08:30 Registration & Networking
08:30 – 08:40 Welcome Address: Saleh Ahmed Janeeh (Chairman, Dubai Quality Group)
08:40 – 08:50 Welcome Address : Sunil Thawani (Chairman, Continual Improvement Subgroup)
08:50 – 09:00 Opening Speech: Ahmad Bin Hassan Al Shaikh (Chairman, Ducab)
09:00 – 09:30 Key Note Speech by Mr. Stephen Hacker
Chair, ASQ Global
Speech Title: “Improvement Initiatives within a Wicked Problem Climate”
09:30 – 10:00 Live Competition of Case Studies - Kaizen
10:00 – 10:20 Tea Break
10:20 – 10:50 Key Note Speech by Mr. S.Ilango
Associate Vice President-TQM, SRF (Winner of Deming Application Prize)
Speech Title: “TQM Strategy for Continual Improvements – the SRF way”
10:50 – 11:05 Elimination Round - Quality Quiz Competition
11:05 – 12:05 Live Competition of Case Studies - Breakthrough Process Improvement
12:05 – 13:05 Lunch
13:05 – 13:30 Innovation Game
13:30 – 14:30 Live Competition of Case Studies - Innovation
14:30 – 14:50 Coffee Break
14:50 – 15:50 Quality Quiz Competition
15:50 – 16:35 Key Note Speech by Mr. Aditya Bhalla
Innovation Practices Head, QAI Global & President, TRIZ Association of Asia
Speech Title: “Seven core skills of innovators based on TRIZ”
16:35 – 17:35 Recognition of Sponsors, Role Players, Judges; Awards & Closing
5|Page
Tel: +971-4-3431950 | Fax: +971-4-3431970 | Website: www.dqg.org | Email: info@dqg.org Follow us!

6. 3RD CONTINUAL IMPROVEMENT & INNOVATION SYMPOSIUM
…Celebrating World Quality Day!
INVESTMENT:
ACTIVITY DQG/ASQ MEMBERS NON MEMBERS STUDENTS
Quality Quiz Team Competition1 AED 150 / Team2 AED 250 / Team2 N/A
Improvement Case Studies3 AED 250 / Organization AED 350 / Organization N/A
Participation in the Symposium AED 400 / Individual AED 600 / Individual AED 250
1. A team should consist of 3 individuals plus 1 individual on standby incase of unavailability of any from
the 3 team members.
2. These charges do not apply to teams already participating in the Live Competition of Case Studies.
Teams participating in the Live Competition of Case Studies enjoy Free participation in the Quality
Quiz Competition.
3. Shortlisted case studies require a team of 3 individuals to be formed for each case study to present at
the competition on the day of the event. These team members can attend the Symposium for Free.
MORE INFORMATION:
Should you have any queries, please contact Mr. Prashant Nasery, Secretary, CI Subgroup on
naseryp@gmail.com / +971-50-1688481 or Click Here
PARTICIPATING IN COMPETITIONS: ATTENDING THE EVENT:
Register your interest to participate in the If you would simply like to attend the event, send
Improvement Case Studies / Quality Quiz by the delegate names to:
filling the ‘Interest to Participate’ Form &
emailing it to:
Mrs. Dima Ziad |Email: dima.ziad@dqg.org | Tel: +971-4-3431950 | Fax: +971-4-3431970
PLATINUM SPONSOR
6|Page
Tel: +971-4-3431950 | Fax: +971-4-3431970 | Website: www.dqg.org | Email: info@dqg.org Follow us!