Choosing the right Expat Support for every Budget - by Doris Füllgrabe
•
2 likes•459 views
The document discusses various types of expat support services that can help companies and individuals prepare for and adjust to international relocations. It outlines services like readiness assessments, language training, cross-cultural training, destination services, and expat coaching. For each service, it provides details on typical costs, content, timing, benefits, challenges, and solutions to improving their effectiveness. The document aims to help companies and individuals choose the right mix of support services for their needs and budgets.
Recommended
More Related Content
What's hot
What's hot (13)
Viewers also liked
Viewers also liked (20)
Similar to Choosing the right Expat Support for every Budget - by Doris Füllgrabe
Similar to Choosing the right Expat Support for every Budget - by Doris Füllgrabe (20)
Recently uploaded
Recently uploaded (20)
Choosing the right Expat Support for every Budget - by Doris Füllgrabe
- 1. Choosing the Right Expat Support Services for Every Budget Doris Füllgrabe Building the Life You Want
- 3. Agenda • • • • • • • What is Expat Support? Why is it necessary? What are the challenges? How much does it cost? How can I choose what’s right for me? Improving ROI Future Trends www.buildingthelifeyouwant.com ©2011
- 4. What is Expat Support? Have to have’s: • Salary • Benefits/Pension • Payroll • Taxes • Immigration • Relocation/HHG • Host housing • Gap coverage • HR/outsourcing Nice to have’s: • Look-see trip • Trips home • Readiness Assessment • Language training • Cross-Cultural Training • Destination Services • Expat Coaching • Repatriation Training www.buildingthelifeyouwant.com ©2011
- 5. Why is Expat Support necessary? • Expedite skilled talent adjustment – Corporate policy – Close skills gaps • Reduce risk of assignment failure – Sensitize to different cultures – Protect and insure investment • Address family concerns – Prepare international mindset – Manage expectations www.buildingthelifeyouwant.com ©2011
- 6. What are the challenges? For HR – Constant change in compliance laws – Inconsistent policy For the expat – Family concerns / timing – Housing market For the provider – Perception – Educating the client www.buildingthelifeyouwant.com ©2011
- 7. To measure or not to measure ROI Sources: Cartus Global Mobility and Practices Survey, 2010 2011 Global Relocation Trends Survey report – Brookfield GRS www.buildingthelifeyouwant.com ©2011
- 8. Support Services Overview Cost in US$ Content Timing Benefits Challenges Solution Readiness Assessment 800-2,500 per couple/ day (1day) • Change tolerance • Job clarity • DiSC/MBTI Prior to selection process • Reality check • Risk assessment • Identifies skills gaps • If candidates are identified, not truly selected • Involve Talent Management and strategic planning Language Training 50-80/hour (20-120 hrs) • Tutor and virtual classes Prior and/or during relocation • Enables vital communication skills • Timing • Learning style • Motivation • Cater to the individual CrossCultural Training 500-3,500 per couple/ day (1-2 days) • Cultural frameworks • Country-specific info Prior to or during first 3 months of relocation • Manages expectations • Highlights cultural differences • Skill-building • Safe spot to voice concerns • Timing • Motivation • Perception • Cost • Educate decision-makers about benefits • Make training mandatory Repatriation Training 500-3,500 per couple/ day (1 day) • Reintegration strategies • Resume/CV updates • Applying new skills at home Prior to or during first 3 months of repatriation • Manages expectations • Skill-building • Safe spot for reflection on int’l relocation impact • Repatriation impact is underestimated • Educate decision-makers about benefits • Make training mandatory Destination Services 600-850 per couple/ day (half-3 day) • Housing • City tour • Paperwork • Schools • Daily living Upon arrival at destination • Practical support • Vague scope of service • Define boundaries Expat Coaching 100-450 per hour (various packages) • Executive and spouse coaching On demand • Emotional and practical support • Relocation impact is underestimated • Misconception as therapy • Sponsor • Educate about benefits • Offer the option www.buildingthelifeyouwant.com ©2011
- 9. Support Services Overview Cost in US$ Content Timing Benefits Challenges Solution Readiness Assessment 800-2,500 per couple/ day (1day) • Change tolerance • Job clarity • DiSC/MBTI Prior to selection process • Reality check • Risk assessment • Identifies skills gaps • If candidates are identified, not truly selected • Involve Talent Management and strategic planning Language Training 50-80/hour (20-120 hrs) • Tutor and virtual classes Prior and/or during relocation • Enables vital communication skills • Timing • Learning style • Motivation • Cater to the individual CrossCultural Training 500-3,500 per couple/ day (1-2 days) • Cultural frameworks • Country-specific info Prior to or during first 3 months of relocation • Manages expectations • Highlights cultural differences • Skill-building • Safe spot to voice concerns • Timing • Motivation • Perception • Cost • Educate decision-makers about benefits • Make training mandatory Repatriation Training 500-3,500 per couple/ day (1 day) • Reintegration strategies • Resume/CV updates • Applying new skills at home Prior to or during first 3 months of repatriation • Manages expectations • Skill-building • Safe spot for reflection on int’l relocation impact • Repatriation impact is underestimated • Educate decision-makers about benefits • Make training mandatory Destination Services 600-850 per couple/ day (half-3 day) • Housing • City tour • Paperwork • Schools • Daily living Upon arrival at destination • Practical support • Vague scope of service • Define boundaries Expat Coaching 100-450 per hour (various packages) • Executive and spouse coaching On demand • Emotional and practical support • Relocation impact is underestimated • Misconception as therapy • Sponsor • Educate about benefits • Offer the option www.buildingthelifeyouwant.com ©2011
- 10. Support Services Overview Cost in US$ Content Timing Benefits Challenges Solution Readiness Assessment 800-2,500 per couple/ day (1day) • Change tolerance • Job clarity • DiSC/MBTI Prior to selection process • Reality check • Risk assessment • Identifies skills gaps • If candidates are identified, not truly selected • Involve Talent Management and strategic planning Language Training 50-80/hour (20-120 hrs) • Tutor and virtual classes Prior and/or during relocation • Enables vital communication skills • Timing • Learning style • Motivation • Cater to the individual CrossCultural Training 500-3,500 per couple/ day (1-2 days) • Cultural frameworks • Country-specific info Prior to or during first 3 months of relocation • Manages expectations • Highlights cultural differences • Skill-building • Safe spot to voice concerns • Timing • Motivation • Perception • Cost • Educate decision-makers about benefits • Make training mandatory Repatriation Training 500-3,500 per couple/ day (1 day) • Reintegration strategies • Resume/CV updates • Applying new skills at home Prior to or during first 3 months of repatriation • Manages expectations • Skill-building • Safe spot for reflection on int’l relocation impact • Repatriation impact is underestimated • Educate decision-makers about benefits • Make training mandatory Destination Services 600-850 per couple/ day (half-3 day) • Housing • City tour • Paperwork • Schools • Daily living Upon arrival at destination • Practical support • Vague scope of service • Define boundaries Expat Coaching 100-450 per hour (various packages) • Executive and spouse coaching On demand • Emotional and practical support • Relocation impact is underestimated • Misconception as therapy • Sponsor • Educate about benefits • Offer the option www.buildingthelifeyouwant.com ©2011
- 11. Support Services Overview Cost in US$ Content Timing Benefits Challenges Solution Readiness Assessment 800-2,500 per couple/ day (1day) • Change tolerance • Job clarity • DiSC/MBTI Prior to selection process • Reality check • Risk assessment • Identifies skills gaps • If candidates are identified, not truly selected • Involve Talent Management and strategic planning Language Training 50-80/hour (20-120 hrs) • Tutor and virtual classes Prior and/or during relocation • Enables vital communication skills • Timing • Learning style • Motivation • Cater to the individual CrossCultural Training 500-3,500 per couple/ day (1-2 days) • Cultural frameworks • Country-specific info Prior to or during first 3 months of relocation • Manages expectations • Highlights cultural differences • Skill-building • Safe spot to voice concerns • Timing • Motivation • Perception • Cost • Educate decision-makers about benefits • Make training mandatory Destination Services 600-850 per couple/ day (half-3 day) • Housing • City tour • Paperwork • Schools • Daily living Upon arrival at destination • Practical support • Vague scope of service • Define boundaries Destination Services 600-850 per couple/ day (half-3 day) • Housing • City tour • Paperwork • Schools • Daily living Upon arrival at destination • Practical support • Vague scope of service • Define boundaries Expat Coaching 100-450 per hour (various packages) • Executive and spouse coaching On demand • Emotional and practical support • Relocation impact is underestimated • Misconception as therapy • Sponsor • Educate about benefits • Offer the option www.buildingthelifeyouwant.com ©2011
- 12. Support Services Overview Cost in US$ Content Timing Benefits Challenges Solution Readiness Assessment 800-2,500 per couple/ day (1day) • Change tolerance • Job clarity • DiSC/MBTI Prior to selection process • Reality check • Risk assessment • Identifies skills gaps • If candidates are identified, not truly selected • Involve Talent Management and strategic planning Language Training 50-80/hour (20-120 hrs) • Tutor and virtual classes Prior and/or during relocation • Enables vital communication skills • Timing • Learning style • Motivation • Cater to the individual CrossCultural Training 500-3,500 per couple/ day (1-2 days) • Cultural frameworks • Country-specific info Prior to or during first 3 months of relocation • Manages expectations • Highlights cultural differences • Skill-building • Safe spot to voice concerns • Timing • Motivation • Perception • Cost • Educate decision-makers about benefits • Make training mandatory Destination Services 600-850 per couple/ day (half-3 day) • Housing • City tour • Paperwork • Schools • Daily living Upon arrival at destination • Practical support • Vague scope of service • Define boundaries Expat Coaching 100-450 per hour (various packages) • Executive and spouse coaching On demand • Emotional and practical support • Relocation impact is underestimated • Misconception as therapy • Sponsor • Educate about benefits • Offer the option Expat Coaching 100-450 per hour (various packages) • Executive and spouse coaching On demand • Emotional and practical support • Relocation impact is underestimated • Misconception as therapy • Sponsor • Educate about benefits • Offer the option www.buildingthelifeyouwant.com ©2011
- 13. Support Services Overview Cost in US$ Content Timing Benefits Challenges Solution Readiness Assessment 800-2,500 per couple/ day (1day) • Change tolerance • Job clarity • DiSC/MBTI Prior to selection process • Reality check • Risk assessment • Identifies skills gaps • If candidates are identified, not truly selected • Involve Talent Management and strategic planning Language Training 50-80/hour (20-120 hrs) • Tutor and virtual classes Prior and/or during relocation • Enables vital communication skills • Timing • Learning style • Motivation • Cater to the individual CrossCultural Training 500-3,500 per couple/ day (1-2 days) • Cultural frameworks • Country-specific info Prior to or during first 3 months of relocation • Manages expectations • Highlights cultural differences • Skill-building • Safe spot to voice concerns • Timing • Motivation • Perception • Cost • Educate decision-makers about benefits • Make training mandatory Destination Services 600-850 per couple/ day (half-3 day) • Housing • City tour • Paperwork • Schools • Daily living Upon arrival at destination • Practical support • Vague scope of service • Define boundaries Expat Coaching 100-450 per hour (various packages) • Executive and spouse coaching On demand • Emotional and practical support • Relocation impact is underestimated • Misconception as therapy • Sponsor • Educate about benefits • Offer the option Repatriation Training 500-3,500 per couple/ day (1 day) • Reintegration strategies • Resume/CV updates • Applying new skills at home Prior to or during first 3 months of repatriation • Manages expectations • Skill-building • Safe spot for reflection on int’l relocation impact • Repatriation impact is underestimated • Educate decision-makers about benefits • Make training mandatory www.buildingthelifeyouwant.com ©2011
- 14. Making training available Source: 2011 Global Relocation Trends Survey report – Brookfield Global Relocation Services (www.brookfieldgrs.com) www.buildingthelifeyouwant.com ©2011
- 15. Client Feedback Sources: Prudential 2009 Year in Review Factsheet 2011 Global Relocation Trends Survey report – Brookfield GRS www.buildingthelifeyouwant.com ©2011
- 16. How can I choose the right one for me? • Consider the assignment – Short-term option? Localization? • Consider the candidate – Status? Experience? • Large vendor vs boutique vs individual – What’s the scope? • How many expats? • How many locations? – What are the needs re: flexibility vs scalability – Expert niche experience vs global presence www.buildingthelifeyouwant.com ©2011
- 17. Future Trends • • • • More diverse workforce Continued focus on cost and ROI More Candidate Assessment measures Focus on Talent Management and Strategic Repatriation www.buildingthelifeyouwant.com ©2011
- 18. Improving ROI Source: 2011 Global Relocation Trends Survey report – Brookfield Global Relocation Services (www.brookfieldgrs.com) www.buildingthelifeyouwant.com ©2011
- 19. Make sure to send the right people Sources: Cartus Global Mobility and Practices Survey, 2010 Air Inc 2010 Global Mobility Outlook Questionnaire www.buildingthelifeyouwant.com ©2011
- 20. Cost Savings • Greater focus on individual package • More short-term & developmental assignments • Reduce costs of overall plan Source: Air Inc 2010 Global Mobility Outlook Questionnaire www.buildingthelifeyouwant.com ©2011
- 21. Talent Mgt and Strategic Repat Planning “(…) talent management ranked #1 in program aspects that companies are interested in improving.” Cartus Global Mobility and Practices Survey, 2010 Air Inc 2010 Global Mobility Outlook Questionnaire “20% of respondents cited an increase in expatriate attrition, compared to 10% in the 2009 report, and more expatriates have been leaving companies during the first year after repatriation – 38% in this report compared to (…)a historical average of 22%.” Brookfield Global Relocation Survey 2010 www.buildingthelifeyouwant.com ©2011
- 22. Future Trends Source: Economist Intelligence Unit – Global Firms in 2020 www.buildingthelifeyouwant.com ©2011
- 23. Summary 1. “Soft” Expat Support Services = <5 % of budget. 2. 8 % of companies measure ROI. 3. Nearly 100 % of participants value support on location. Candidate Assessment Cross-Cultural Training Expat Coaching Repatriation Training www.buildingthelifeyouwant.com ©2011
- 24. Resources in alphabetical order • 2010 Air Inc Mobility Outlook Questionnaire • Brookfield Global Relocation Trends 2010 & advance 2011 figures • Cartus Global Policy 2010 Report • Economist Intelligence Unit – Global Firms in 2020 • Prudential 2009 Year in Review factsheet • http://www.ted.com/talks/david_mccandless_ the_beauty_of_data_visualization.html & http://thejit.org www.buildingthelifeyouwant.com ©2011