This is a PowerPoint I used for my first group coaching session. It was very effective at driving the point that communication is very important.

1. Effective
Communication
By Don Vaillancourt

2. Etiquette
What are important group meeting etiquettes?
Be on time
Be prepared
No cellphones or other distractions
Listen
Take notes
Do not speak over others

3. Why we communicate?
To convey information
To ask a question

4. Communication Mediums
In Person
Telephone
Email
Instant Messaging

5. One
conversation
at a time

6. Know your audience

7. Body language
& conversational
nuances

8. B r e a t h e

9. Listen

10. Don’t Retaliate
If you have nothing good to say...

11. In Conversation
Start with a conversation [Disarm]
Provide clear context
Match the audience’s communication
style [See DISC]
Be concise

12. Communication Mediums

13. Email
How do we communicate effectively through email?
● Context specific subject; don’t reuse them
● Be aware of the recipients: peers, clients, managers, etc.
● Provide context
● Be concise
● Be polite
● Think before hitting [Send]

14. Instant Messaging
How do we communicate effectively through instant messaging?
● Use them, they’re useful and reduce emails
● Be concise
● Use the right channels, groups, etc.

15. Telephone
How do we communicate effectively on the telephone?
● Be polite
● Enjoy the conversation
● Listen
● Ask questions

16. Communication Styles - DISC