Tips on Improving Communication Skills from Viswanadham sir

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5. Think > listen > talk
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6. Communication Goals
To change behavior
To get and give
To get action
Information
To persuade To ensure understanding
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7. Why is
communication
important ?
• Inspires confidence
• Builds respect
• Helps make friends
• Reveals your ability to others
• Develops a distinct personality
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8. We need to
improve communication... as
70 % of our communication efforts are:
misunderstood
misinterpreted
rejected
distorted or
not heard
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11. PEOPLE ARE INFLUENCED,
PROBLEMS ARE SOLVED,
CHANGES ARE FACILITATED,
EXCELLENT RELATIONSHIPS ARE DEVELOPED,
DESIRED RESULTS ARE ACHIEVED, AND
SUCCESS IS ENSURED.
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12. PLAYS
A VITAL ROLE
IN DISCOVERING
OURSELVES &
THE WORLD
AROUND US
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13. THE QUALITY OF YOUR LIFE
IS THE QUALITY OF YOUR COMMUNICATION ~
BOTH WITH YOURSELF & OTHERS
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15. EFFECTIVE COMMUNICATION
IS NOT JUST GETTING THE MESSAGE ACROSS
BUT ITS ACCEPTANCE
FROM ITS INTENDED RECEIVERS
WHICH CAUSES THE EXPECTED BEHAVIOUR
FROM THE RECEIVERS OF THE MESSAGE
ONLY THEN, THE RECEIVERS
WILL BE WILLING TO
CONVERT THE COMMUNICATION INTO ACTION
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16. LISTEN TO,
OBSERVE &
INTERPRET
ALL FORMS OF LANGUAGE
IS ESSENTIAL FOR
EFFECTIVE COMMUNICATION
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17. Love is so caring…
COMMUNICATION
INCLUDES
BODY LANGUAGE,
TONALITY OF VOICE &
THE WORDS YOU USE.
55% +
38% +
7% =
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18. • Interrupting
to complete others’ sentences
• Preparing
our response before someone has
completed speaking
• Multitasking
while ‘listening’
• Filtering
content or meaning
based on our opinion / prejudice
17 about the speaker
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19. 1. MAKE SURE THAT
BODY LANGUAGE,
YOUR WORDS &
TONALITY
ARE CONGRUENT –
[ ALIGNED AND SENDING THE SAME MESSAGE ]

20. 2. MAINTAINING EYE CONTACT –
[ EXPRESSION OF YOUR INTEREST ]

21. 3. IMPROVE YOUR VOICE CULTURE –
[ MAKE IT INTERESTING ]

22. 4. BE POSITIVE, PRECISE AND CLEAR –
[ ~ “Don’t forget to complete the work by tomorrow.” ]
[ ~ “Please remember to complete the work by tomorrow.” ]

23. 5. GOOD LISTENING
SUPPLIES
THE BUILDING BLOCKS OF
GOOD UNDERSTANDING AND
GOOD COMMUNICATION SKILLS
~ Listening is an active process involving :
Ears – for verbal communication
Eyes – for non-verbal communication
Body – for gestures

24. 6. WELL-TIMED PAUSES
GIVE TIME FOR
EXPLANATION,
EVALUATION &
DEVELOPMENT OF THOUGHT
~ Facial expressions reveal the difference between
a pregnant pause and an embarrassed silence

25. 7. SUMMARISING
IS AN ESSENTIAL SKILL
WHICH TAKES STOCK OF
THE MAIN POINTS COVERED

26. 8. EMPATHIZE
WITH THE RECEIVER OF THE MESSAGE
~ put yourself in the other person’s position,
understand the other person’s perspective
and then proceed to interact

27. 9. COMMUNICATION
MUST APPEAL TO
BOTH MIND AND HEART
~ appealing to mind requires facts, evidence and logic
~ appealing to the heart, more difficult,
requires ‘touching the soul’ -
based on mutually respected values

28. 10. KEEP THE COMMUNICATION SIMPLE
~ say it in simple sentences, with no twists and turns
‘communicate to express but not to impress’

29. 11. TELL IT AND TELL IT AGAIN,
IF NECESSARY
~ tell the point once –
then come back and
hit it again, and again.

30. 12. COMMUNICATE WITH CONFIDENCE
~ communication exposes
your inner thoughts, feelings and sentiments.
Your confidence, or the lack of it,
is getting transparently revealed.

31. 13. PRACTICE THE ART OF COMMUNICATING
ON PAPER
~ thinking on paper & saying on paper

32. 14. COMMUNICATION IS IRREVERSIBLE
~ communication cannot be reversed
[ reversible processes – water and ice
irreversible processes – milk and coffee ]
Only minimizing the hurt feelings is possible,
but the damage has already been done.
[ ~ forgive but not forget ]
Be highly careful, thoughtful and purposeful

33. 15. COMMUNICATION IS MORE
A PEOPLE PROCESS THAN
A LANGUAGE PROCESS
~ communication is a series of actions and reactions
communication influences our own and that of others’
behaviour
communication reflects the true personality of an
individual

34. 16. COMMUNICATION
CAN ALWAYS BE IMPROVED
~ practice, more practice and much more practice

35. 17. COMMUNICATION AND FEEDBACK
~ feedback ensures that message has been received
in the manner, that was originally intended

36. 18. COMMUNICATION AND CLARITY

37. 19. COMMUNICATION AND COMMITMENT

38. 20. COMMUNICATION AND CHARACTER

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40. 40October 31, 2002 17 February 2012

41. In case YOU liked
this speech and presentation
~ for listening to more speeches and
for viewing more presentations,
Please Visit:
http://www.viswam-becomingbetter.blogspot.com
http://www. archive.org/details/HowToExcelInWork
In case YOU want to see some more
presentations :
Please visit : www.slideshare.net/viswanadham
In case YOU want to give some feedback /
contact me :
Viswam.vangapally@gmail.com
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42. Links to
Prof. V. Viswanadham
• Link to Presentation slides
• Link to Audio Files
• Link to Blog
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