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Art of communication

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Dokka Srinivasu
Dokka Srinivasu

Art of Communication

BusinessTechnologie
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The Art Of Communication Presented By DRAFT
Learning Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is Communication? ,[object Object],A process by which information is exchanged between individuals through a common system of symbols, signs or behavior ,[object Object],[object Object],[object Object]
Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information
Communication Cycle ,[object Object],The Sender The Message The Channel The Recipient
Impact of a Message Face-To-Face Communication
Impact of A Message Voice Communication
2 Types of Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Verbal Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Non-Verbal Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communication Rights and Responsibilities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Styles Of Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Assertive Aggressive
Effective Listening Involves. . . ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
3 Types of Listening Active Listening Passive Listening Hearing
Listening and Speaking ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Organizational Communication Flow ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Vertical Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Horizontal Communication The horizontal information flow that occurs both within and between departments. Generally, the purpose of lateral communication is coordination and collaboration.
Barriers To Effective Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Key To Communicating Effectively ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],Barriers to communication can lead to misunderstanding and confusion
Remember. . . ,[object Object],[object Object]

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Art of communication

  • 1. The Art Of Communication Presented By DRAFT
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  • 4. Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information
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  • 6. Impact of a Message Face-To-Face Communication
  • 7. Impact of A Message Voice Communication
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  • 14. 3 Types of Listening Active Listening Passive Listening Hearing
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  • 18. Horizontal Communication The horizontal information flow that occurs both within and between departments. Generally, the purpose of lateral communication is coordination and collaboration.
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  • 22.