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European
geography
 lesson #1
story



For 15 years I failed to leave my mark in this world.
Until I started writing...
http://www.infoq.com/news/2012/04/agile-influential-people
How did I do that




I often get questions like this...
How can I...




• “Make” the rest of the organization more Agile?
How can I...




• “Make” the rest of the organization more Agile?
• “Motivate” my employees to develop themselves?
How can I...




• “Make” the rest of the organization more Agile?
• “Motivate” my employees to develop themselves?
• “Convince” customers they should accept Scrum?
How can I...




• “Make” the rest of the organization more Agile?
• “Motivate” my employees to develop themselves?
• “Convince” customers they should accept Scrum?
• Etc...
How can I be successful
at influencing other
people to do what I want
http://www.versionone.com/state_of_agile_development_survey/11/
It seems we all want to learn...



How to change a social complex system
I am inspired by...
And I discovered
the      facets
of social change...
The mojito method

                                                   Make something
                                                   amazing out of
                                                   existing ingredients
                                                   that are good but
                                                   boring



http://www.flickr.com/photos/miamism/3956659923/
Consider the system
Consider the individuals
Consider the interactions
Consider the environment
Dance with the System
The System
PDCA cycle
Deming/Shewhart
http://en.wikipedia.org/wiki/PDCA
• What Is Your Goal?
• Where Is It Going Well?
Develop a vision,
analyze where
things are going
well, and copy
those behaviors.
The vision... pan-European collaboration
Going well... new initiatives born in meetups
To be copied... getting together face-to-face




http://ale2011.eu/
• What Are the Crucial Steps?
• When and Where Do You Start?
Define simple steps to follow, and choose the right
moment/place to start.
http://www.flickr.com/photos/cs-jay/4668311333/
• How Do You Get Feedback?
• How Do You Measure Results?
The Feedback Door
Feedback... sticky notes
Measure... happiness index




http://www.noop.nl/2011/04/the-feedback-door.html
• How Do You Accelerate Results?
Try, again and again, until you have it right.
(And learn from other people’s failures.)
http://www.huffingtonpost.com/2010/04/15/history-tablet-pc-photos_n_538806.html
The System
A social system is complex
and adaptive. Keep poking it
with ideas and see how it
responds and changes.
We can't control systems or figure them
          out. But we can dance with them.
          - Donella H. Meadows, Thinking in Systems




http://www.amazon.com/Thinking-Systems-Donella-H-Meadows/dp/1603580557/
You want the organization to be more Agile?

•   What Is My Goal?
•   Where Is It Going Well?
•   What Are the Crucial Steps?
•   When and Where Do I Start?
•   How Do I Get Feedback?
•   How Do I Measure Results?
•   How Do I Accelerate Results?
Mind the People
The Individuals
ADKAR model
Hiatt
http://www.change-management.com/
• How Will You Communicate?
• How Will You Set an Example?
Choose ways to communicate...




http://www.flickr.com/photos/ajnabee/18211729/
• How Do You Make It Urgent?
• How Do You Make It Desirable?
10 Intrinsic Desires
Curiosity                           The need to think
Honor                               Being loyal to a group
Acceptance                          The need for approval
Mastery / Competence                The need to feel capable
Power                               The need for influence of will
Freedom / Independence / Autonomy   Being an individual
Relatedness / Social Contact        The need for friends
Order                               Or stable environments
Goal / Idealism / Purpose           The need for purpose
Status                              The need for social standing
Curiosity
                                 Honor
                                 Acceptance
                                 Mastery
                                 Power
                                 Freedom
                                 Relatedness
                                 Order
                                 Goal
                                 Status


Find innovative ways to target human needs
• Who Will Be Teaching?
• How Will You Teach Them?
Use experts to help
                                       people understand
                                       exactly what to do.




http://www.imdb.com/title/tt0266697/
• What Makes It Easy?
• How Can They Practice?
Make it as easy as possible for people to make a change.
• What Are the Short-Term Wins?
• What Makes It Sustainable?
Build habits with
small successes to
make behaviors
sustainable.


http://www.engadget.com/2008/04/11/nike-going-wifi-and-3g-headed-to-iphone/
The Individuals
Sending rational messages is
not enough. Treat people as
emotional beings who can
use a little help on the way.
You want developers to educate themselves?

•   How Will I Communicate?
•   How Will I Set an Example?
•   How Do I Make It Urgent?
•   How Do I Make It Desirable?
•   Who Will Be Teaching?
•   How Will I Teach Them?
•   What Makes It Easy?
•   How Can They Practice?
•   What Are the Short-Term Wins?
•   What Makes It Sustainable?
Stimulate the Network
The Interactions
Adoption Curve model
Rogers
http://en.wikipedia.org/wiki/Diffusion_of_innovations
• Are You Committed?
• Who Is Assisting You?
Make sure you are not on your own.
Ask other people for help.




http://www.whitehouse.gov/photos-and-video/photogallery/august-2011-photo-day
• Who Will Be the Innovators?
Find the innovators who want to
be the first to try new things.
http://www.iphone-ipod.org/
• Who Are the Early Adopters?
• How Will the Leaders Help?
• How Do You Reach the Early Majority?
• How Can You Make It Viral?
Adapt your approach so
                                                        that you are able to
                                                        cross the “chasm”
                                                        between early adopters
                                                        and early majority.




http://www.flickr.com/photos/runkalicious/5067038840/
• How Will You Deal with Skeptics?
Listen to the skeptics and understand
           what is holding them back.
• How Will You Prevent a Relapse?
Don’t stop too soon! Keep monitoring things and don’t
give the laggards a chance to undo all your work.
The Interactions
Behaviors are transmitted
from person to person in a
social network. Treat them as
beneficial viruses.
You want people to use your services?

•   Am I Committed?
•   Who Is Assisting Me?
•   Who Will Be the Innovators?
•   Who Are the Early Adopters?
•   How Will the Leaders Help?
•   How Do I Reach the Early Majority?
•   How Can I Make It Viral?
•   How Will I Deal with Skeptics?
•   How Will I Prevent a Relapse?
Change the environment
The Environment
Five I’s




http://www.newscientist.com/article/mg20327225.700-triumph-of-the-commons-helping-the-world-to-share.html
• How Do You Radiate Information?
• How Do You Ease Communication?
Keep goals visible and
make people aware of
their actual behavior.
http://traversealive.com/
• What Is the Group Identity?
• How Can You Grow Peer Pressure?
Appeal to a higher identity that people
want to associate themselves with.
http://www.wldcup.com/news/2008/06/20080620_49206_soccer_news.html
http://www.animalwallpaper.org/brown-bears-wallpaper-1-bear.html/brown_bears-1-2
A common tactic: them versus us
http://www.flickr.com/photos/mfloryan/6135910482/
• Can You Incentivize Good Behavior?
Incentivize good behavior with small rewards.


http://dolphinswimming.dolphindiscovery.com/index.php/tag/abc-animal-training/
• Which Barriers Will You Remove?
• Which Guides Will You Place?
Remove obstacles and add guidance
to make things easier.
http://www.azdot.gov/ccpartnerships/roundabouts/history.asp
• Who Can Make the Rules?
Define and enforce rules of good conduct...




http://www.flickr.com/photos/wordridden/53998367/
The Environment
Behavior is a function of a
person and his or her
environment. Instead of
changing a person, change
the environment.
Culture changes only after you have
           successfully altered people's actions, after
           the new behavior produces some group
           benefit for a period of time.
           - John P. Kotter, Leading Change




http://www.amazon.com/Leading-Change-John-P-Kotter/dp/0875847471/
You want your friends to go to a conference?

•   How Do I Radiate Information?
•   How Do I Ease Communication?
•   What Is the Group Identity?
•   How Can I Grow Peer Pressure?
•   Can You Incentivize Good Behavior?
•   Which Barriers Will I Remove?
•   Which Guides Will I Place?
•   Who Can Make the Rules?
Change Management 3.0
story




subtle hint:



Hand out the cards!
                       111
10 Intrinsic Desires
Curiosity                           The need to think
Honor                               Being loyal to a group
Acceptance                          The need for approval
Mastery / Competence                The need to feel capable
Power                               The need for influence of will
Freedom / Independence / Autonomy   Being an individual
Relatedness / Social Contact        The need for friends
Order                               Or stable environments
Goal / Idealism / Purpose           The need for purpose
Status                              The need for social standing




                                                                     112
Curiosity




The need to think
                    113
Honor




Sharing values with a group
                              114
Acceptance




The need for approval
                        115
Mastery




The need to feel competent
                             116
Power




The need for influence of will
                                 117
Freedom




Being an independent individual
                                  118
Relatedness




The need for social contacts
                               119
Order




The need for stable environments
                                   120
Goal




The need for purpose
                       121
Status




The need for social standing
                               122
Exercise: Moving Motivators

1. Put the motivator cards in order, from unimportant
   to important
2. (You may leave out any cards you don’t want to use.)




         15 minutes
                                                          123
Exercise: Moving Motivators

3. Consider an important change in your work (for example,
   becoming a more Agile organization)
4. Move cards up when the change is positive for that
   motivator; move them down when the change is negative

                       positive change




                                           negative change
                                                             124
Exercise: Moving Motivators

5. Explain 1 or 2 of the changes
6. Repeat for each player




                                   125
Exercise: Moving Motivators




                              126
Debrief




          127
http://www.management30.com/how-to-change-the-world/
management30.com (course)
slideshare.net/jurgenappelo

@jurgenappelo (twitter)

noop.nl (blog)

jurgenappelo.com (site)

management30.com (book)

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