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Change Management ITIL
- 3. The Role of Change Management The main aim of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes, in order to minimize the impact of change related problems upon the service quality of the organization.
- 5. Source: Service Orientation: Winning Strategies and Best Practices Author Paul Allen, Cambridge University Press © 2006 (362 pages) Where does Change Management fit in the ITIL framework?
- 10. CAB approval IS event calendar Perform change Author RFC and submit Log as implemented xxxx Change Process Change request Change classification Change authorization Change development Change review Change closure Change Management Process
- 13. “ THE MORE THINGS CHANGE… THE MORE THEY STAY THE SAME.” -Anonmyous