1. Stronger Connections. Newer Possibilities
© 2012 Level 3 Communications, LLC. All Rights Reserved. 1

2. Introduction
Creating business value through a consistent customer experience
Dustin Puccio
Account Director
13 Years Telecom Experience
Enterprise Accounts & Healthcare
© 2012 Level 3 Communications, LLC. All Rights Reserved. 2

3. Agenda
Creating business value through a consistent customer experience
LEVEL 3 INTRODUCTION
PRODUCT PORTFOLIO
LEVEL3 NETWORK
CUSTOMER EXPERIENCE
THE LEVEL 3 DIFFERENCE – WHY LEVEL 3
© 2012 Level 3 Communications, LLC. All Rights Reserved. 3

4. About Level 3 Communications
• Established in 1997 • Comprehensive portfolio of voice, WAN and
• Pro forma annual revenue of $6.3 billion cloud services
• Fortune 600 company with more • Level 3 acquisition of Global Crossing
than 10,000 employees completed in October 2011
• More than 450 markets over 45 countries • Delivering global solutions to enterprise,
content, government and wholesale segments
Our Customers
Enterprise Government Content Wholesale
© 2012 Level 3 Communications, LLC. All Rights Reserved. 4

5. Building Stronger Connections
Creating business value through a consistent customer experience
The Solutions You Want.
We provide the key IP communications, managed
network and IT infrastructure solutions your business
needs to accelerate performance, control costs and
simplify operations.
The Support You Need.
With Level3 you’re not just buying cutting edge
technology; you’re getting the people behind it. We
provide a dedicated account team, expert solutions
engineers, and online tools to ensure a consistent and
superior customer experience.
The Performance You Expect.
We’ve built one of the most advanced global networks
with the performance, reliability and scalability your
business requires that is in the places you need us to be.
© 2012 Level 3 Communications, LLC. All Rights Reserved. 5

6. Comprehensive Portfolio of Services
Service and network capabilities to enable business applications
Managed / Value-Add
Data Services Voice Services Video Services
Services
Internet Access SIP Trunks Managed Router
Content Delivery
Network (CDN)
MPLS / IP VPN ISDN-PRI / Digital Managed Security
Trunks
Ethernet Private Line Vyvx® Solutions WAN Optimization
VoIP Enhanced
Virtual Private LAN Local
Service Data Center Colocation
Toll Free Dedicated
Wavelength
Dark Fiber
Audio, video and
Access Solutions web conferencing
SIP Trunking / Unified Communications | IP Convergence | Video Communications | Smart WAN
VoIP Migration | Data Center Connectivity | Security | Low Latency
Business Continuity / Disaster Recovery | Cloud Computing | Contact Centers | Website Acceleration
© 2012 Level 3 Communications, LLC. All Rights Reserved. 6

7. The Level3 Network
Connection to more than 45 countries
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8. End-to-End Global Network
One of the world’s most advanced IP networks
Presence:
• Services reaching 5 continents
• Network reach
North America
Latin America
Europe
Middle East
Africa
Asia Pacific
Core Network:
• ~ 100,000 intercity miles
• ~30,000 metro route miles
• More than 450 markets
• More than 45 countries
First carrier to deploy global MPLS
First global provider with IPv6 natively deployed
© 2012 Level 3 Communications, LLC. All Rights Reserved. 8

9. The Customer Experience
Service Matters Most
© 2012 Level 3 Communications, LLC. All Rights Reserved. 9

10. Industry-leading Customer Experience
Dedicated team of resources focused on your business needs
Your Business
Level 3’s Online Support Tools are available to assist you anytime you need it
Customer Portal | Service Level Agreement | Strategic Alliances / Partners
© 2012 Level 3 Communications, LLC. All Rights Reserved. 10

11. State-of-the-Art Customer Portals
Providing the convenience, control and confidence necessary to manage your network
• End-to-End Visibility:
From order management to service issues tracking, our online tools CONVENIENCE
Anytime, anywhere
offer a comprehensive view of your services.
access; efficient,
faster, fewer clicks
• Network Management:
The simplified network management tools within the portals can be
CONTROL
accessed 24 x 7, including an interactive network map. What you want,
when you want it,
• Convenient and Secure Billing: how you want it
You can easily and securely view, pay and analyze your invoices
online, and submit and manage billing inquiries and disputes. CONFIDENCE
Reliable and secure,
a solution you can
• Robust Reporting: depend on
Available in real-time or near real-time, you can view, export, and
analyze network performance, usage, utilization, CDRs and other
data for your services using standard and custom reports.
© 2012 Level 3 Communications, LLC. All Rights Reserved. 11

12. The Trusted Provider
Level 3 provides telecommunications services to business, content, wholesale and
government customers including:
• 9 of the top 10 U.S. banks • 4 out of 5 of the top U.S. wireless
service providers
• 9 of the top 10 U.S. cable
providers • Largest social networking sites
• Top U.S. broadcast networks • More than 200 U.S. federal
agencies and divisions
• 9 of the top 10 U.S. Internet
service providers • 18 of the world’s top 20 telecom
carriers
• 9 of the top 10 carriers in Europe
© 2012 Level 3 Communications, LLC. All Rights Reserved. 12

13. Why Level3?
The Solutions You Want.
Comprehensive IP communications, managed
network and IT infrastructure solutions.
The Support You Need.
Our employees are passionate about providing
the best customer experience.
The Performance You Expect.
Our network has the proven performance, reliability and
reach to support the needs of the most demanding
businesses.
© 2012 Level 3 Communications, LLC. All Rights Reserved. 13

14. Small enough to know we need our customers
Large enough to provide to provide the breadth and depth of an
unparalleled network in the marketplace
© 2012 Level 3 Communications, LLC. All Rights Reserved. 14