1. Communication Skills

6. The third manager is talking in her office with a subordinate who clearly hears and understands what is being said.As we saw the three mangers are attempting to communicate but with different results. Do you think any of our three managers communicate??

7. Outcome of Effective communication Interpersonal Relation Satisfaction. Work Motivation. Get the responses you want. Gain other departments’ cooperation to implement ideas . Improve work enviroment.

8. Communication Process

11. LISTENING SKILLS Listening does not mean shutting your mouth and opening your ears! That is HEARING...! Good listener participates actively in the information exchange.

12. Listening Skills You must be able to listen attentively

13. ACTIVE LISTENING IS A SKILL CONSISTS OF Reflecting back to the speaker a statement of what you think you heard

14. How to be an active listener ?? Start by Understanding Your Own Communication Style. Think before speaking. Pay attention to speakers . Use Nonverbal Communication . Give Feedback. Use Question Techniques.

15. Improving Your Listening Skills Ask yourself "What new things can I learn from this person?" There is no such thing as an uninteresting subject. There are only uninterested people ..! Make sure you have paper and pencil. Move away from distraction.

17. In order to minimize "interference" in your communication with your customers and to get the "high quality" information. You must develop your questioning skills.

18. Communication Barriers Individual barriers Organizational barriers

19. Individual barriers Conflecting inconsistent cues. Credibility about the subject . Reluctance to communicatePoor listening skills. Predispositions about the subject.

20. Organizational barriers Semantics. Status or power differences. noise. Overload.

21. How to Remove Barriers??

23. How to Remove Barriers?? Problems with communication can pop-up in different stage : Sender... Message... Channel... Receiver... Feedback... Context...

24. Forms of Communication

26. Verbal Communication Verbal Communication occurred by using words. .Ensure Your Words Are Always Understood.

27. Non-Verbal Communication Non-Verbal Communication is a communication exchange that does not use words or may use words to carry more meaning than the strict definition of the words themselves .

28. Non-Verbal Communication Eye Contact. Voice Control. Body Language. Posture.

29. UNDERSTANDING MESSAGES Even if someone decides to say nothing they are still communicating. Sometimes the silence speaks louder than words.

31. Vertical Communication

32. Horizontal Communication

35. Oral Communication Oral communication takes place in face-to-face conversation, group discussion , telephone call,…etc

36. Written Communication Written communication can be achieved by different ways like business letter , memos , e.mail ,…..and convey resume.

37. What about meeting?? Meeting is a mean of communication may need all mentioned forms of cmmunication. All levels of managers often arrange meeting.

38. How to run an effective meeting?? Meetings are wonderful tools for generating ideas and managing group activity BY: Good Preparing. Managing a Meeting. Time Keeping. Issuing Minutes.

39. Communication and Interpersonal Skills Improve your people skills and workplace communication techniques through interpersonal skills training will help you build cooperation across your entire organization.

40. How to make a great impression?? It takes just a quick glance, maybe three seconds, for someone to evaluate you when you meet for the first time. Be on Time Be Yourself, Be at Ease Present Yourself Appropriately A Winning Smile Be Open and Confident Be Positive Be Attentive

41. Electronic Communication E.mail is one of the most benefiicial tool of cmmunication . Use Headlines. Make One Point per Email. Specify the Response You Want. Be a Good Correspondent.

42. Golden Tips of communication Don't take another person's reaction or anger personally. Don't have to have all the answers. Respond (facts and feelings); don't react (feelings) . Understand that people want to feel heard more than they care about whether you agree or not.

43. Golden Tips of communication 5-Remember that what someone says and what we hear can be amazingly different! 6-Acknowledge inconvenience or frustration and offer a timeline, particularly if you need someone else's cooperation. 7-Look for common ground instead of focusing . 8-Remember that change is stressful for most people .

44. Golden Tips of communication 9-Work to keep a positive mental focus. 10-Improve your listening skill .