The proliferation of devices, systems, and the cloud have transformed the landscape for delivering services in a very short period of time. From a homogenous Windows-centric world of a few years ago to the mobile dominated environment of today, the delivery of IT services has changed rapidly. Dave Sobel, Director of Partner Community for GFI MAX, offers insight into the market trends pressuring MSPs today, and how to position a holistic service offering and the direction required to drive new business opportunities.
2. 2
• Joined GFI in 2013, putting the GFI community
into the executive team of MAX
• 2 years prior leading partner and community
growth in vendor channel
• 10 years experience as CEO of MSP, focused
on Washington DC metro
• 20 years experience in IT channel and
consulting
• Microsoft MVP for Virtualization
• Author, Virtualization: Defined
• CompTIA Community Chair and Executive
Council
• MSP Mentor 250 member, SMB 150
• Contributing writer: Channel Insider, CRN, Tech
Target, MSP Mentor
• Former HTG facilitator, member
Who? Dave Sobel
Director of
Partner Community
@djdaveet
www.davesobel.com
3. 3
• Cloud based services for Managed Service
Providers and IT Support companies
• Comprehensive without being complex
• Priced so you pay for only what you use which
makes it Affordable for any size MSP or IT support
Company
Who is ?
4. 4
RemoteManagement - The easy, affordable system for IT
support and managed service providers
MailProtection - Fully brandable, integrated solution including
mail protection and archiving
Backup - Incredibly fast, secure, scalable and flexible online
backup service
ManagedAntivirus - Secure, powerful antivirus solution for all
business models
ServiceDesk - Deliver super-efficient, ultra flexible, and
extremely reliable customer service
What is ?
16. 16
Why clients use an MSP
Source: Techaisle, 2012. Base: 140 respondent organizations that used more than one vendor for
their cloud business applications.
26. 26
Global 2013 SMB
IT Spend will be
US$438 Billion.
Source: Techaisle Global SMB Market Sizing, 2013
27. 27
Clients becoming more aware of cloud services
Source: CompTIA’s 3rd Annual Trends in Cloud Computing study. Base: 474 U.S. Businesses (aka
end users)
28. 28
Customer demand for cloud solutions
Source: CompTIA’s 4th Annual Trends in Cloud Computing Base: 400 U.S IT channel firms with
Cloud offerings
29. 29
Customer demand for cloud solutions
Source: CompTIA’s 4th Annual Trends in Cloud Computing Base: 400 U.S IT channel firms with
Cloud offerings
30. 30
Drivers to cloud
Source: CompTIA’s 3rd Annual Trends in Cloud Computing study. Base: 415 U.S. IT or Business
executives (aka end users) using cloud solutions
33. 33
Many parts to mobile ecosystem
3G/4G
e.g., Verizon,
AT&T, O2,
Vodaphone
Device+OS
e.g., Apple,
Samsung,
Google
WiFi
Carriers,
corporate or
public
networks
Private Cloud
Systems running
on Eucalyptus or
Openstack
On-premise
systems
Internet
Public Cloud
E.g. Salesforce,
Dropbox, or AWS-
hosted system
Communications
E.g. Lync, Skype.
Or native function
Mobile web
Standard website
functionality
3rd Party app
Procured through
standard app store
Communications
E.g. Keyboards or
health monitors
Custom app
Built internally or
outsourced
34. 34
Source: CompTIA’s 2nd Annual Trends in Enterprise Mobility. Base: 502 U.S. IT and business
executives
Areas of focus in mobile strategy
40. 40
• 100% channel product line
• Global leader in Service Provider Solutions
• 10,000+ MSPs worldwide using MAX solutions
• Pay only for what you use
• Complete integration platform
Why ?
41. 41
• 10,000+ MSPs worldwide using MAX solutions
• 100+ countries represented
• 4 Global Conferences annually
• 1000+ attendees
• No “paywall” – our community is open
Global Community
42. 42
Contact info:
Dave Sobel
Director of Partner Community
dave.sobel@gfi.com
Office: 1-919-379-6469
Mobile: 1-703-582-3600
Try it out – www.gfimax.com
Stop by our booth – mini lectures in the booth!
Giving away a Smart TV!
Email me for new pricing models information!
What’s next ? Dave Sobel
Director of
Partner Community
@djdaveet
www.davesobel.com
Hinweis der Redaktion
Welcome to today’s presentation – An Introduction to GFI MAX Building Blocks to Managed Services webinar, my name/role is .....
Change this to be your own bio.
Founded in 1992
Offices located around the globe: US, Canada, England, Scotland, Australia, Austria, Malta, Hong Kong & Romania
Web & Mail Security, Archiving & Fax, Networking & Security – Risk Free!!!
Offering choice through technology
On-Premise or On-Line delivery model
Providing the best possible solutions to our customers based on their infrastructure and needs at the time
Has historically focused on technology for the SMB Market (500 users and bellow)
- Focus on “Platform” that is MAX
Founded in 1992
Offices located around the globe: US, Canada, England, Scotland, Australia, Austria, Malta, Hong Kong & Romania
Web & Mail Security, Archiving & Fax, Networking & Security – Risk Free!!!
Offering choice through technology
On-Premise or On-Line delivery model
Providing the best possible solutions to our customers based on their infrastructure and needs at the time
Has historically focused on technology for the SMB Market (500 users and bellow)
- Focus on “Platform” that is MAX
Founded in 1992
Offices located around the globe: US, Canada, England, Scotland, Australia, Austria, Malta, Hong Kong & Romania
Web & Mail Security, Archiving & Fax, Networking & Security – Risk Free!!!
Offering choice through technology
On-Premise or On-Line delivery model
Providing the best possible solutions to our customers based on their infrastructure and needs at the time
Has historically focused on technology for the SMB Market (500 users and bellow)
- Focus on “Platform” that is MAX
You’re not going to dwell on the product – come to the booth for that.
The Point is the space is getting bigger, not smaller.
We have crossed the inflection point – there are now more smartphones and tablets than there are desktops and notebooks.
The death of the PC is in consumer – but there is little expected growth anywhere.
Why the MSP? Lots of reasons to use a local provider.
And they want a local provider – 31% say it’s critical, and 50% say important.
And they want a local provider – 31% say it’s critical, and 50% say important.
This is why we have personalized remote support – ability to interact, face to face, with people they know, but do so at scale.
Note focus of end customers is around reducing staff and IT costs, overwhelmingly.
Note managed services is more and more understood – opportunity to highlight whole technology platform , but there is still need to teach managed servcies
Initial sales engagement remains the network assessment.
This is why we offer a new service provider license to help
Growing business skills remains second area of focus for 2014.
Technology areas where there is growth – mobile and cloud leading the way, but MSP also a growing area.
Cloud awareness is dramatically higher.
Cloud is driven by mobility, and common reasons to use cloud services.
Cloud is driven by mobility, and common reasons to use cloud services.
Why using the cloud?
Note how the mobile ecosystem is larger than just devices– lots to manage and lots to monitor.
The why of mobile
Bring these three themes together, and the MSP who matures…
… is more profitable. As measured against maturity, the more mature, the more profitable.
You’re not going to dwell on the product – come to the booth for that.